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2.8
13 reviews
Replied to 62% of negative reviews
Typically replies within 24 hours
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Cheap crap from china. Don’t waste your money.
They’ll offer a 50% refund when you point out the absence of quality.
The return address to send the crap back is in China. Well I’d rather my money went to Aus Post than these ripoff artists.
ABSOLUTE SCAM! I paid, never got a confirmation email, paid extra for quick delivery and nothing. Try to call their number, no answer, email address doesn’t work, it bounces straight back, tried to contact them every possible way- absolute scam. I’ve had to go through my bank to report them. I would also like to point out that AUSSIE JEWELLERY IS IN THE NETHERLANDS !!!!
They are a major rip off.recieved my order,It was cheap rubbish.emailed them regarding purchase and was offered refund.alas nothing.no reply after several attempts to contact them.do not purchase from them
Reply from Aussiejewellery
We’re very sorry to hear about your experience and truly apologize for the frustration this has caused. This is certainly not the level of service we aim to provide. Kindly send us an email at info@aussiejewellery.com, and we will make sure your concern is reviewed and resolved as soon as possible.
Its not very often that a company has a wonderful product and outstanding customer service.
My son doesn't talk to me at all. I sent him a bracelet to let him know I love him. I never dreamt in a million years that he would text me to thank me for the gift, with a heart emoji.
I am so grateful to this company for having a sentimental item that touched my heart and in turn touched my sons.
The wonderful staff asked me if the gift was received. I told them my story and that at the time I didn't know. The reply I received was heartfelt and truly stood out as exemplary customer service plus more.
When I told them I had a reply from my son they were truly happy for me.
I can't speak highly enough of the entire business as a whole. I truly trust this company, their products and the customer service people that are outstanding!
I will certainly be purchasing other items in the future.
Thank you 😊 🙏 💓
Reply from Aussiejewellery
Wow – thank you so much for sharing your story with us! Reading how your gift reached your son and even sparked a heartfelt reply truly touched our hearts. Moments like these are exactly why we do what we do. We’re so grateful for your kind words about our products and customer service, it means the world to our entire team. Knowing that we could help you connect with your son makes everything we do worthwhile. We can’t wait to serve you again in the future and continue helping you create meaningful moments. Thank you again for your trust and support! 🙏
The Product seems to be of Good Quality * a Great design , My Lovely wife LOVED it .
Thanks Scott .
Reply from Aussiejewellery
Thank you so much for your kind message! I’m delighted to hear that the product met your expectations and that your wife loved it, that truly makes our day. 😊
We really appreciate you taking the time to share your experience and hope she enjoys it for a long time to come!
If you are considering buying from Aussie Jewellery think twice there are much better quality and price from other online stores.
This company will not reply to emails and if you do get an email to me it seems to an AI generated.
It seems to me this company doesn't seems to care about their customers after they have your money.
If l had the option to rate this company a zero-star l would.
Reply from Aussiejewellery
We’re really sorry to hear this and truly apologize for the frustration you’ve experienced. Please kindly send us an email at info@aussiejewellery.com, and we’ll be more than happy to help and work toward resolving this for you.
I have been waiting for a pendant I bought back in august for my partner, I have repeatedly had to email them for the tracking number and details regarding my package.
They claim that my package was sent back to them, yet both tracking numbers they sent me from Australia Post show that no package was actually sent.
Reply from Aussiejewellery
We’re truly sorry to hear about the trouble you’ve experienced. We’ve just sent you an email so we can look into this together and make things right as soon as possible.
The ring I ordered was exactly as advertised. My granddaughter will love it. Delivery was on time and I was kept notified of it's progress along the way.
Reply from Aussiejewellery
Thank you so much for your kind words! We’re delighted to hear that the ring arrived on time and was exactly as you expected. Your granddaughter is sure to love it, such a thoughtful gift!
We truly appreciate you taking the time to share your experience and for choosing us. 💕
I have emailed them 3 times and they want get back to me $117 is a lot of money to me
Reply from Aussiejewellery
Thank you for getting in touch. I completely understand your concern and we want to make sure this is properly taken care of for you.
We’ve actually sent you an email regarding your case, but it’s possible it may have landed in your spam or junk folder. Could you please take a quick look there? If you still can’t find it, just let us know and we’ll gladly resend it right away.
Still waiting for delivery one month later When queried this told item delivered and returned even though correct address Today e mail states delivered and no package Do not deal with this company not Australian and definitely no customer service at all
I was given the excuse that my mailing address wasn't correct. The item has apparently been sent back twice now. I have given my correct mailing address three times. How bloody hard can it be.
If it isn't here by next week, l want my money back....
Reply from Aussiejewellery
We're very sorry for the inconvenience and frustration caused. We've looked into the issue and identified what went wrong, this has now been corrected. We've also sent you an email with the details and confirmation. Thank you for your patience.
—The Aussie Jewellery Team
Reply from Aussiejewellery
Thank you so much for your kind words! 💖 We're truly grateful for your support and so happy to hear that you love your purchase. If there's ever anything you need, we're always here for you.
Thank you to Aussie Jewellery for my necklace that I purchased. I am very happy as it looks the same as the advertising pictures. Shipping time was 2 weeks which I would think is fair assuming it came from overseas. Overall a good purchase.
Reply from Aussiejewellery
We’re so happy to hear that you love your necklace and that it matched your expectations, Jeremy! That truly means the world to us. We also appreciate your understanding regarding the shipping time, and we're glad it arrived safely.
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