Aussiesoftwareoutlet Reviews 232

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, making interactions pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and patient approach. Consumers often describe the overall service as excellent, noting the efficiency and ease of their experience, particularly with quick response times and a smooth user journey. However, some customers also noted issues with the product itself, specifically regarding certain limitations or unexpected feature availability. A few other people also felt that there were discrepancies between the advertised product and the one received.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers report positive experiences, finding the... See more

Staff

Customers consistently note positive experiences with staff, particularly highlighting the exceptional help... See more

Customer service

People report positive experiences with customer service. Many customers highlight the helpfulness and... See more

User experience

Consumers generally find the user experience to be positive, with many describing the process as smooth,... See more

Service

Reviewers express high satisfaction with the service. Customers consistently praise the fast, friendly, and... See more

Based on these reviews

Rated 5 out of 5 stars

Purchased product got to activation stage did not proceed to next step. Contacted support could not have been more helpful found customer service second to none. Big thanks to Lachlan who walked me th... See more

Rated 5 out of 5 stars

Purchased Office 2024 Home & Business, started off by downloading the wrong file, got on chat to check, and got back on track very quickly. Lachlan was super helpful, then key activation via Microsoft... See more

Rated 5 out of 5 stars

Purchased Office 2024 H & B and had installation issues. Contacted Lachlan via chat and then by phone. He was very patient & knowledgeable and quickly had my issues sorted out. If only all providers h... See more

Rated 5 out of 5 stars

I have purchased many softwares and programs from Aussie Software and would strongly recommend. When I had an issue on my latest purchase their support network was extremely helpful and assisted... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

232 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a problem with my one drive…

I had a problem with my one drive account. Lachlan sorted it for me very quickly. Very happy with the result of his technical help. I recommend this business. Thanks Lachlan for your assistance this morning. It was much appreciated.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great products, even better company

Very easy setup, product works exactly as described. When I hit a snag, Lachlan on live chat fixed it immediately. Very good guys to purchase from - I've done it multiple times and will do it again in the future

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service plus

Bought some Office software which was a smooth easy process. Had some trouble activating the software, they were super helpful helping me through it with regular text messages to assist.
That's customer service.
Thankyou!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

I was having trouble activating

I was having trouble activating Office 2024. Lachlan was so helpful and patient. He followed up in the evening to help me again and sorted it all. 5 stars for customer service.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

100 % Happy speed of transaction and query resolve.

Have been very frustrated with our local IT repair people and decided to call a friend in Armadale NSW, who recommended Aussiesoftware, so read up & decided to take a chance and bought Microsoft Office Prof with Outlook. Once funds paid it was a matter of minutes after I received electronic details to upload a 2024 platform, initially all went well, however upon activation it failed and immediately thought why me, so set in motion emails with all details to secure positive outcome, as decided to stay cool and give benefit of dough, however as things didn't happen as smoothly as purchase response I decided to peruse assistance from the sites chat option. found that a chap called Lachlan was a breath of fresh air soon began to feel at ease as nothing I said was to much trouble as explained i was a novis with limited knowledge about software issues , resulting in both emails and mobile conversations terminating with a positive outcome. Thus can highly recommend this very ethical and positive company to any and all who seek both orig Microsoft software and expert advice at all levels. Lachlan appreciate your 100 % assistance as am now 100 % operational.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great way to buy Microsoft software

Great way to buy Microsoft software, this was the third time I had used them. I had a little difficulty in loading the software. Shot off and email and had a response within 15 minutes. It was my fault, I did not fully understand what I had to do. On receipt of the reply only another 5 minutes and it was all downloading and I am now fully operational

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Oustanding service

It was easy to order Microsoft Office software and the support was great even on a Sunday when I had a bit of trouble installing the software. Fast reply and quick fix to get me going. Thankyou

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Picked up Microsoft Office from Aussie…

Picked up Microsoft Office from Aussie Software Outlet after my old version stopped working. I’m based in Parramatta and was happy to find an Aussie business selling it at a reasonable price. Download came through quickly and activated through Microsoft without any dramas.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Running a small office in Western…

Running a small office in Western Sydney and needed a couple of Office licences for staff computers. Aussie Software Outlet sorted it out quickly and saved us a fair bit compared to buying direct. Installation guide was straightforward and everything activated fine.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

MS Office 2024 Home & Business

Bought the MS Office 2024 Home and Business software and had some issues with Skype. Didn't realise a business account was required. Customer service helped me out and pointed me to Teams which could install for free. Which was helpful.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

I’m not very technical but the…

I’m not very technical but the instructions made it simple to install. When I had trouble removing my old Office version the support team helped me through it. Everything is working now and I’m very happy with the service.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Wasn’t sure at first buying software…

Wasn’t sure at first buying software online but these guys made it easy. Bought Windows 11 Pro and the key worked straight away. Instructions were clear and support replied pretty quickly when I had a question. Solid service.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased Microsoft Office 2024 from…

Purchased Microsoft Office 2024 from here and downloaded it from the Microsoft website. These guys are official resellers for microsoft products and they saved me hundreds . All activated thru Microsoft ... Happy days

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to install and verify

Very easy to install and verify. A simple download, enter the code via the prompts and away you go!
In a very saturated market full of scam sites, Lachlan and Aussie Software Outlet offer a very straight forward, honest and transparent service. When anything goes differently or you are unsure whilst installing, Lachlan is just a chat box away and always happy to help. Will definitely purchase again in future!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Lachlan is a true professional

Lachlan is a true professional, transparent & honest. He will always respond in a time efficient manner & provide relevant information. Lachlan makes IT stuff very easy to understand. Thanks & well done Lachlan cheers Tony

March 2, 2026
Unprompted review

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