Had a great experience at Austen & Blake Belfast choosing our engagement rings. The staff were really helpful and made the whole process feel easy and enjoyable. Great selection, no pressure, and ever... See more
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From the choice of options to the members of staff, everything was fantastic. Mia was very knowledgeable, helpful and made the whole experience enjoyable. All the staff were genuinely interested and c... See more
Company replied
I purchased my engagement ring from Shannon in the Belfast store in February. She made sure that I was involved and informed every step of the way, from designing and choosing the stones, to gushing... See more
Had great service when visiting with my fiancée to buy my wedding ring at the Belfast store. Visited 3 times, and each time Shirley was great help from our initial visit to view the available rings,... See more
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Company details
Written by the company
Find Us When on the lookout for wedding rings in Belfast and diamond rings in Belfast, visit our jewellery shop on Donegall Square. You can visit our Belfast jewellers in this iconic square in the city that plays host to various affluent banks, coffee spots, and upscale shopping before heading to one of the area's many restaurants and eateries. Visit us in-store where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Donegall Square North, BT1 5GB, Belfast, Northern Ireland, United Kingdom
- 028 9562 2030
4.4
Excellent
108 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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The ring for my fiance was just…AWESOME
The ring for my fiance was just awesome. I spoke with a wonderful girl Shirley, she was really helpful and clear during our mails dialogue. The ring was exactly what I asked for, so definitively I recommand Austen & Blake for you next spose gift.
March 15, 2024
Unprompted review
Reply from Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shirley.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent Service.
The service in Austin and Blake was excellent. The assistant was friendly, helpful and knowledgeable. She gave advice in a relaxed manner and did not make us feel under any pressure to purchase. When we returned to collect the ring we purchased we were warmly welcomed with Prosecco and chocolates. What could be better.!!!!
Thank you I love love my ring.
February 10, 2024
Unprompted review
Reply from Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
All 3 staff members in Belfast store…
All 3 staff members in Belfast store knowledgeable and friendly
December 21, 2023
Reply from Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Belfast.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
My lucky lucky day 🥂🥂. Great place to shop got all the assistance I needed and this was online. I was looking for a wedding ring an I wanted BLING. With Shirley's help I got more than just BLING.
What I got was the kind of experience that any shopper is looking for. It was a online chat with a lady in this company called Shirley, and this was my lucky day. I have been married 47 years and wanted new rings as the original ones are far too small for me now.....no point waiting for fifty might not be around. As I said I wanted wedding ring that was up to date. I hadn't an notion up to that what I wanted and when she asked me this I told her but I said I will know it when I see it. Shirley asked me a few more questions and then put up some pics of rings on the fourth pic there it was it just grabbed me. I couldn't believe it I had been looking so long because it had to be the right one I was never going to buy one again. Then came the details, how wide what colour gold lab diamonds or natural. Before I could make any of these decisions Sherilyn posted fotos of the ring it's paved so hard to imagine then she posted two more pics of someone wearing a usual sized ring and a thicker one both of the Verity I had picked. I felt she went above and beyond to satisfie my decision. In these times it's very hard to get a sales person so we'll suited to their job (show you boss this could be a few more pennies in the wage pack) Let's get on to the Nitty gritty their prices are the best I've seen and I've seen alot. THE BEST. I got what I wanted at a price I was very happy with after getting the best of attention..My best wishes to all that work for this company and to the genius that made it happen.
Yours sincerely
Yvonne
January 24, 2024
Unprompted review
Reply from Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your lovely comments.
We are pleased to hear you are satisfied with your order and service from Shirley. Your experience sounds amazing, thank you so much for your kind comments.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The sun ☀️ shining down to my bride to be as she tries her engagement ring
Good services on day one we came to do ring shopping we were welcomed with warm hands and refreshment in Belfast branch. My fiancé was delighted for the result of the engagement ring. 💍
July 25, 2023
Reply from Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The young fella who dealt with me was…
The young fella who dealt with me was awesome.
Bespoke ring was beautiful and as I wanted.
10 outta 10
December 5, 2023
Reply from Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great service from Shirley helping me…
Great service from Shirley helping me find a perfect Christmas gift for My mother.
December 16, 2023
Unprompted review
Reply from Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shirley.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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