Jodie & Bette in the Glasgow store have given us great customer experience & satisfaction during our choice of choosing a new engagement ring. The help & support has been brilliant since our 1st appoi... See more
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Met with Jodie who was very knowledgeable, patient and amenable to my requests. She demystified many preconceived notions and helped simplify this experience for me. I enjoyed our chat and I learnt so... See more
Company replied
What a great experience we had choosing my engagement ring. The store is beautiful and all the staff were so welcoming and friendly. We were kept informed all the way through our selection process to... See more
Company replied
Popped into Argyll Arcade branch last week and had the pleasure of dealing with Jodie. She patiently listened to my thoughts and guided me through several options. She was extremely knowledgeable and... See more
Company details
Written by the company
Find Us You can find our Glasgow branch in the heart of the Argyll Arcade. Widely regarded as the diamond jewellery centre of the North, the covered shopping street, situated in the centre of Glasgow’s shopping metropolis on Buchanan Street, plays host to our intimate store. The shopping haven has been a part of Glasgow’s history since the early 19th century and is the most famous destination for diamond engagement rings across the entire country. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Argyll Arcade 52, G2 8BH, Glasgow, Scotland, United Kingdom
- 0141 413 9197
4.9
Excellent
160 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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It was a great experience with really…
It was a great experience. Jack steel made us feel really comfortable as soon as we walked in the door and he couldn’t have been anymore helpful in choosing our engagement ring. I would recommend them to anyone.
December 31, 2024
Reply from Austen & Blake - Glasgow
Dear Ally,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Glasgow and Jack especially!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Staff were warm and welcoming and…
Staff were warm and welcoming and helpful,will certainly be back.xxx
December 31, 2024
Reply from Austen & Blake - Glasgow
Dear Denise,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Genuine Review - Deserved 5-Star Score
I just want to leave a quick review for Suzanne and the team at the Glasgow Austen & Blake store to recognise their outstanding efforts in assisting me with important purchases from the store there.
So specifically I purchased an engagement ring initially and thereafter a custom designed wedding band.
During the process of trying to pick the right ring that we wanted Suzanne and her team were incredibly helpful, patient, and knowledgeable in assisting us.
There was a real above and beyond personal touch added to our experience where the team spoke with us at length, provided complimentary drinks and made it feel really personal to them not rushing us at all.
The right ring was picked and bought, a short time later (few weeks) there was a slight issue identified with the ring which initially was disappointing. This was highlighted to Suzanne and she immediately organised for it to be sent away for repair.
Repair was great, no further issues and Suzanne offered full apologies for the issue identified.
Later we returned to try and organise a custom made band to go with the engagement ring and again full personal service provided as before.
I guess if I could sum up our particular experience then you never feel rushed, whatever enquiry or assistance you need the team there led by Suzanne then you feel like you are in good hands, lots of knowledge available, drinks, chat, made to feel comfortable and that particularly in the case of engagements and weddings they appreciate fully how important the event and choice of ring is to you.
Would definitely recommend the team at Austen & Blake Glasgow for any of your jewellery needs.
C&A
December 1, 2024
Reply from Austen & Blake - Glasgow
Dear Chas,
Thank you for taking the time to review your experience with us in such depth, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from Suzanne's team in Glasgow (even when things didn't go to plan)!
Everyone puts in a great deal of effort to make sure we can help turn a life changing decision into a life affirming journey for each and every person who comes to visit us, so it is really nice for the wider team to read about your experiences with us.
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
First class service
Very knowledgeable and friendly service.
Suzann was very approachable and patient, nothing was too much trouble for her.
She gave good advice and this was much appreciated as we were unsure regarding what we were looking for.
After much deliberation we chose a beautiful eternity ring for my partner and am glad to say that we picked it up today.
Very impressed with the service and how everything went so smoothly.
December 27, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Joseph,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Glasgow and Suzann in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Customer Service from Julie was…
Customer Service from Julie was excellent and very informative.
November 21, 2024
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Julie.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Amazing customer service
Amazing customer service! We popped into Austen & Blake looking for my wedding ring, and Lauren could not have been more helpful. Her attention to detail throughout the entire process did not go unnoticed, from bringing various rings to try to finalising our order. Lauren kept in touch after my ring had been received - and I would highly recommend Austen & Blake to family and friends. Thank you again!
November 11, 2024
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Lauren.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Always a pleasant experience
Always a pleasant experience. Staff knowledgeable and took time to listen. Kept up to date with progress of our order.
September 28, 2024
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Fantastic friendly service,
Fantastic friendly service,
thanks Suzann
November 19, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Suzann.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Engagement ring…
We bought my fiancé's engagement ring from Austen & Blake recently & so glad we went there.
The staff were very attentive, knowledgeable & friendly making the whole experience a pleasure.
I would certainly recommend a visit & will return to get our wedding rings soon.
September 4, 2024
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
I was really lost shopping for an…
I was really lost shopping for an engagement ring. The team were so helpful and made the experience very easy and seamless.
They were very patient with me trying to work out what I wanted, and showing me different options. Getting in contact with them was very easy and they were very flexible with appointments. Excellent service.
July 7, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Engagement ring and wedding bands
Got an engagement ring here. First time I came in I knew nothing about jewellery and Suzann was very helpful with advice. My partner and I were very happy with the ring so we got our wedding bands here too. The process was very simple. We got the bands engraved for free as well. Thanks again to Suzann for making such a stressful purchase so clear and straight forward.
July 15, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Suzann.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Amazing from start to finish dealing…
Amazing from start to finish dealing with the staff. I arrived to see the ring and make a final decision on this and was dealt with by Lauren who really helped reassure me that i had made the right choice, let me take videos picture ect as i was wanting to make my Fiancee a video reel. When i collected the ring the woman who helped me made me feel at such ease as i was beyond excited and made this feel a very special moment. I would highly advise anyone with any thoughts of popping the questions please do not hesitate visiting this store as they were all beyond helpful any time that i required there assistance …. Thank you she said YES !!!
October 18, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Lauren.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Sales consultant very helpful in store…
Sales consultant very helpful in store helping my partner pick out an engagement ring that they love. Would recommend Austin & Blake to anyone looking for an engagement ring.
October 21, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Top service
Easy process start to finish, Dylan in the store was massively helpful throughout.
Would recommend to anyone
October 13, 2024
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dylan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Outstanding Service
Jaclyn and Lauren were both very helpful in the lead up to collecting my engagement ring. I am very glad I came across your this jewelers, the range of choice was outstanding especially for the value and the customer service was great during the whole process. I was able to communicate effectively online and over the phone and they accommodated me for my collection.
May 24, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jaclyn and Lauren.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
A very smooth experience
A very smooth experience. Suzan and the team were a pleasure to deal with.
October 1, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Suzan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
I went in to pick up my ring and was…
I went in to pick up my ring and was greeted by a very friendly sales assistant . I was delighted with my purchase and everything was very smooth making payment and my ring packaged up. It is a lovely store very friendly staff would use again.
October 3, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
10/10 service
Jack and Lauren really helped to put together the ring I had in mind online, and walked me through the whole process.
Thank you!
October 3, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jack and Lauren.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
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