Good quality rings with range of metals, stones, and configurations, all at a decent price point. Store staff really nice and professional. Received the rings are they were well finished and presen... See more
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Had a great experience from start to finish with A&B. The store in Manchester is welcoming and accommodated us without booking ahead with an appointment. Michal, sat with us and helped myself and my (... See more
Company replied
I loved the whole experience from start to finish , the staff where so helpful and helped choose the right ring :)
Alisha supported us with the choosing of our wedding rings and even stayed late with the store manager a couple of times as we travelled around an hour or so into the Manchester King Street branch fro... See more
Company details
Written by the company
Find Us Our Manchester store can be found on King Street. Considered one of Manchester's most historic and iconic streets, and often thought of as the “Bond Street of the North”, this pedestrianised road in the heart of the city is the perfect location to shop for engagement rings in Manchester. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
King Street 33, M2 6AA, Manchester, England, United Kingdom
- 0161 885 3803
4.5
Excellent
267 reviews
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This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Had a seamless and wonderful experience…
Had a seamless and wonderful experience with Roseanna at the Manchester branch she was very helpful friendly and kind! Absolutely over the moon with my engagement ring and returned to order our wedding rings at the store.
June 19, 2025
Reply from Austen & Blake - Manchester
Dear Nicola,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Roseanna! Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Absolutely amazing customer service in…
Absolutely amazing customer service in the Manchester branch, they were patient and very helpful.
June 24, 2025
Reply from Austen & Blake - Manchester
Dear Ayesha,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I used Austen & Blake in Manchester…
I used Austen & Blake in Manchester last year to purchase an engagement ring. It wasn’t until booking for the wedding rings appointment, I realised I hadn’t reviewed them. Alyshia helped make the whole process easy and enjoyable, couldn’t recommend more. I can also confirm that a year on the engagement ring still looks good.
June 26, 2024
Unprompted review
Reply from Austen & Blake - Manchester
Dear Josh,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Alyisha!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I ordered in store
I ordered in store. From ordering to collection was so easy and straightforward. The staff were so knowledgeable.
June 10, 2025
Reply from Austen & Blake - Manchester
Dear Mick,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I am absolutely thrilled with my…
I am absolutely thrilled with my experience with Austen and Blake! From start to finish, everything was perfect. The ring I ordered is stunning, it's even more beautiful in person The quality is outstanding, and I can tell it's something that will last a lifetime.
The service I received was also exceptional. The staff were all welcoming, Alyshia was very helpful and friendly answering all my questions and guiding me through the process. Alyshia really went above and beyond to make sure I was happy.
I couldn't be happier with my purchase from Austen and Blake, and I highly recommend them!!
Aleema xxx
June 5, 2025
Reply from Austen & Blake - Manchester
Dear Aleema,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Alyshia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Incredibly professional advisor
Charlotte was perfect during my engagement ring consultation. Incredibly professional. I wanted something not too simple but not overstated. Something that caught the eye but left remained classic. Charlotte was able to present me with the options for the perfect customisation. I would highly recommend this advisor
May 1, 2025
Reply from Austen & Blake - Manchester
Dear Daniel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Brilliant service
Charlotte in the Manchester store was brilliant at helping me find the perfect ring for my now fiancé! The ring is amazing quality and arrived really quickly.
May 27, 2025
Reply from Austen & Blake - Manchester
Dear Tim,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The start of out Journey
Fantastic experience. Myself and my partner were made to feel welcome from the moment we entered this Fantastic shop. The shop is immaculate and makes you feel relaxed. Aneesah and Michael were amazing ,as so were the rest of the staff for that matter. They supported us in making the correct choices to suit our needs. The whole experience was outstanding. Thank you so very much. PAUL & TERESA XX
May 17, 2025
Reply from Austen & Blake - Manchester
Dear Paul,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Aneesha and Michael!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
First Class Experience
First visit to this jewellers for an engagement ring. Staff couldn't have been more helpful. Very thorough in listening and meeting my brief for a bespoke piece. Friendly and welcoming atmosphere.
Customer service first class. Will be returning for matching wedding band.
March 13, 2025
Unprompted review
Reply from Austen & Blake - Manchester
Dear Mrs Teresa Koufou,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Serviced
Solid work
Helped me choose a ring, very good service, helps that my fiancée said yes
January 31, 2025
Reply from Austen & Blake - Manchester
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Really good experience throughout I…
Really good experience throughout I ordered online but had great assistance from the staff at the Manchester store. Item arrived as ordered in a very nice box. Cannot fault the service
April 23, 2025
Reply from Austen & Blake - Manchester
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Ordered my wedding ring online
Ordered my wedding ring online, arrived beautifully packaged, kept me informed on my rings journey. Brilliant company to deal with and a beautiful ring. Very happy.
April 26, 2025
Unprompted review
Reply from Austen & Blake - Manchester
Dear Sharon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Awful customer service
I took my wife's engagement ring in for a repair (2nd time in 4 years) as the clasp on the main diamond was loose. I dropped it on February 19th and was informed it takes approximately 4 weeks.
I followed it up 5 weeks later and had to chase a couple more times until they realised they have lost it. They called me without an apology and said a new one would be made. I have left a messages with the Manchester branch to call and discuss as well as the head office including several emails. Again without reply. The level of customer service is appalling and I except things can go missing, however if they use a courier like they say and have a system in place how does it take a month before they find out it's lost.
February 19, 2025
Unprompted review
Reply from Austen & Blake - Manchester
Dear Mark,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We have sent you a request for some further details, please could you respond to that so we look into this further?
Kindest regards,
Austen & Blake Customer Service
Poor quality and customer service
I’m extremely disappointed with the service and quality of the ring I purchased from Austen and Blake. My partner bought a ring for me, which cost over £1450, and after only 13 months of wear, a stone fell out. This ring was designed for everyday use, so I expected it to be durable.
When I sent the ring back to them for inspection, they claimed that "fibres in the halo suggest the prongs may have snagged on clothing, leading to one prong snapping and the stone being lost." This explanation doesn’t sit right with me, especially for such an expensive piece of jewelry. I was expecting a lot more durability, and to be honest, the response was far from acceptable.
To add to this, I was pregnant for 9 months and wasn’t engaging in any activities that would cause the prongs to snag. It’s incredibly frustrating to be given a vague explanation that doesn’t align with the care I’ve taken with the ring.
On top of that, they asked me to pay £90 to fix the issue, which I feel is completely unreasonable. Given the high price of the ring, I would expect better craftsmanship and customer care. When I disputed the £90 charge, they completely ignored my emails and have still not returned my ring.
It’s incredibly frustrating to deal with a company that not only produces faulty products but also offers awful customer service. I would not recommend buying from Austen and Blake, as they clearly don’t stand behind the quality of their products or take responsibility for issues that arise. At this point, I’m left with a ring that’s still in their possession, no resolution, and no communication. Stay away from this company if you value customer service and quality.
April 1, 2025
Unprompted review
Reply from Austen & Blake - Manchester
Dear Portia,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We have sent you a request for some further details, please could you respond to that so a member of our team can get back to you and hopefully resolve your issues?
Kindest regards,
Austen & Blake Customer Service
Absolutely fantastic service
Absolutely fantastic service. Very honest and helpful wife choosing my ring, I was made to feel special throughout my appointment.
March 6, 2025
Reply from Austen & Blake - Manchester
Dear Naomi,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Really Great Ring Buying Experience
Austen & Blake is the best retailer to buy a diamond ring. We walked into store and were greeted with a fantastic modern store. We did not have an appointment but I checked online and knew slots were available. We sat down with Charlotte who offered to go through all the options of a ring available.
We were surprised at the different options available and being able to make the perfect combination for my wife. 0% interest finance offered for 6 months which really helped make the choice. 4 weeks later we came in store to a perfectly designed, fitted and quality ring in budget.
Really can't recommend Austen & Blake Manchester and Charlotte enough for the excellent experience of buying a ring perfect for my wife.
March 11, 2025
Reply from Austen & Blake - Manchester
Dear Shanima,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Manchester
Dear Howard,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Charlotte at the Manchester store was…
Charlotte at the Manchester store was fantastic, she helped create the perfect ring for our perfect moment.
We will definitely be returning for our wedding bands when the time comes.
February 17, 2025
Unprompted review
Reply from Austen & Blake - Manchester
Dear George,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Engagement Ring Manchester
My partner proposed over a year ago and over the past year the original ring has caused us nothing but headache! We approached Austen & Blake in Manchester to have one made and the process has been seamless throughout!
We attended an appointment with Aneesah to try on different styles, metal colours and diamond shapes and decided on a 2.5ct Oval Cut Sabrina style. We picked our own specific diamond from the market and placed the order on the 7th of January. We asked A&B if there was any possibility it could be ready for our holiday on the 2nd of February (going back to where we got engaged so it’s special) and they did everything they could to source our stone quickly and make the ring.
On the 30th we got a call to say our ring was ready to collect in the store! We collected it today and it is absolutely unreal! I was shaking when I saw it. The attention to detail from A&B has been second to none. Thank you so much for making us a ring that will last and one that we can admire on my hand rather than sending it in and out of repair shops every 2/3 months!
February 1, 2025
Unprompted review
Reply from Austen & Blake - Manchester
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
AWFUL service. Do not trust / use!
Update: still waiting to hear please can customer services get in touch! Heard nothing since they replied to this thread.
No compensation given. :( ? What terrible service that ruined our engagement. My fiancé proposed to me with a gorgeous ring last October. The ring needed to be re sized slightly so we made a trip into the branch to sort this and was guaranteed it would be sent and done within 2 weeks especially with Christmas round the corner. 4/5 weeks later and after constant chasing about our ring with many failed attempts at getting through to anyone at customer service or the shop, we were told little to nothing right up until Christmas.
Then to our absolute dismay, we were told that sadly the ring has been lost in the post on route back to Manchester mail centre!!?.
Along with other orders from the shop.
So our ring was just lost. Right before Christmas and weeks after we originally was meant to be receiving the resized ring back. As it’s an engagement ring and the ring my partner had already proposed to me with, we were heartbroken that they could simply loose such a package.
After many disappointing emails and finally someone was able to speak to us via the phone (we weren’t aloud their number or any customer service number only an email) which proved frustrating. We were told they would simply just remake the ring for us.
It doesn’t replace what they have lost. The least they should do is remake the ring which THEY have lost. All of Christmas and new year we were without the ring again waiting for the remake which was another few weeks.
We had to book another appointment and more time off work to travel into the city centre store to collect the ring once it had been resized and made….
We go into the store for the third time to collect the ring thinking everything will be ok and they had remade the ring…BUT to the WRONG size. ?!
After we checked with them numerous times and having email confirmation that the ring would be the NEW size… it was made to the original order size?! And no one had checked it for us before we made the travel into the store. We were in disbelief of the incompetence.
Ridiculous so much for being their highest priority and taking the care and thought after what had happened to us originally. So we left the store AGAIN without the ring having to have it re sized and sent away for a second time. The whole experience has just tainted our engagement sadly, you’d expect the highest level of customer service with the value of items at stake here.
Please avoid!! With the amount of bad communication, careless thought and our trust completely broken we won’t be returning to Austen and Blake and advise others to do the same. With no care or thought over people’s sentimental belongings once money has been taken, the after care is truly awful.. Please can customer service respond to our emails!?!! The ring was/is lovely just such a shame about the service and how long it’s taken to be resolved. Specifically the after care. No compensation has been given and we are still awaiting a response.
January 30, 2025
Unprompted review
Reply from Austen & Blake - Manchester
Dear Georgia,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear about this experience. As we use the most premium level of service for delivery for our customers, we are saddened to see this be failed and go below expectations which as influenced us falling below your expectations of service
We have sent you a request for some further details, please could you respond to that so a member of our team can get back to you and hopefully resolve your issues?
Kindest regards,
Austen & Blake Customer Service
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