10/10. The staff are great at explaining ever step to make sure you get exactly what youre looking for. Final result came even better than expected
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See what reviewers are saying
I can’t comment on the ring as I haven’t received it from delivery yet but the service was excellent. Trevor did an excellent job helping me choose the perfect ring and decide the best specifications... See more
Brilliant engagement ring for my now fiancé. Lovely staff, affordable and brilliant service. Very happy and would happily recommend. I'm thinking of getting our wedding rings from here too!
Company replied
Bought engagement ring and me and my wife's wedding rings from here. Staff were really nice and welcoming, understood what we were after for our budget and we were both happy with the outcome.... See more
Company replied
Company details
Written by the company
Find Us When on the hunt for Nottingham jewellers, look no further than Austen & Blake. Boasting a wide range of engagement rings and diamond rings in Nottingham, you’ll be spoilt for choice in our intimate store. Find us in the Victoria Centre, the stylish shopping hub at the centre of the city. More than just diamond rings, our expert team is on hand to help you find the perfect piece of jewellery, including earrings, bracelets, and pendants, in a comfortable, no-pressure setting.
Contact info
Unit 21, 178 Victoria Centre, NG1 3QH, Nottingham, United Kingdom
- 07572 406911
4.8
Excellent
221 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Shivarni was incredibly helpful
Shivarni was incredibly helpful, making the difficult choice of choosing the right wedding ring easier. We liked the wide range of rings available as well as the options on metals and stones. I found the perfectly shaped ring to match my engagement ring and would definitely recommend the company
October 12, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Very Pleased
Matt was willing to take a lot of time out to explain how things worked and help choose a ring. Very knowledgable and I was helped to get the order to arrive in just over 3 weeks.
October 3, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Engagement ring
Bought an engagement ring aided by Matt, he was really helpful and knowledgeable and guided me through the process
October 10, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Excellent service and friendly staff
Excellent service and friendly staff! My fiancé and I had a great experience buying our wedding rings at Austen & Blake in Nottingham. Alanna was very helpful when helping us choose beautiful rings that were within our budget. We received great service throughout; from choosing the rings, to delivery, to arranging collection.
October 9, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Alanna.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Excellent service
Shivarni at the Nottingham branch has been very friendly and easy to work with. She addressed all queries we had and kept in touch quickly with updates on the ring manufacture and bookings.
Would highly recommend Austen and Blake!
October 7, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Alanna was the best!
We came to Austen and Blake for my wedding band. Alanna was amazing from start to finish. We knew what we wanted but as my engagement rings isn't a standard shape we were struggling and even told by other jewelers we wouldn't be able to get one without having it bespoke made. Alanna saw my ring and straight away knew what would work and brought out the perfect band! Delivery time was excellent and we now can't wait for the big day. 100% recommend
October 6, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Alanna.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Shivarni was a huge help
Shivarni was a huge help. We went in with a design in mind and they were extremeley accommodating. She talked us through the bespoking process and showed a similar design, which we ended up choosing. Made a special occasion very enjoyable. Thanks very much
October 5, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Wonderful experience with store
Kirsty was with us throughout our selections of our rings! Very accommodating! We love our selections. Couldn’t ask for a better service!!
October 1, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Kirsty.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
I dealt with Matthew in the Nottingham…
I dealt with Matthew in the Nottingham store, he was super helpful throughout. I bought an engagement ring and had a lot of questions and wasn’t 100% sure on the type I wanted, he was happy to spend time with me running through various options and explaining each detail along the way, and was able to answer any questions I had when designing the ring and show me various styles in the showroom. The ring is perfect, massive thank you Matthew for all your help and for putting me at ease in what was a big decision! 11/10!
July 28, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matthew.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Mitch was fantastic and understood…
Mitch was fantastic and understood exactly what we was after, we had to travel to visit store but he always accommodated us and made sure he was available to see us, the items were made exactly how we wanted them.
September 21, 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Mitch.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Perfect service
Shivarni made our experience fantastic, great knowledge of the product with a warm and welcoming serving . Will definitely use Austen & Blake again
September 28, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Shivarni was very knowledgeable and…
Shivarni was very knowledgeable and helpful explaining all the different variations in diamond qualities.
Having chosen diamond in store, I came away and decided to change my mind on the choice of diamond and this was acted upon and changed via email almost straight away.
The whole process was straightforward and without issue from start to finish!
September 27, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Had an appointment with Shirvani who…
Had an appointment with Shirvani who was brilliant for me (who has no clue about rings!). She took her time to educate me on rings, and within 45 mins we narrowed down the perfect ring for my other half! She even got the order to be delivered at short notice just in time for the big question! Thankyou Shirvani
September 27, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Excellent customer service!
Excellent customer service from Matthew, helped us create the most perfect engagement ring and wedding bands. Couldn't be happier!!
September 22, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matthew.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Great service, knowledgeable staff
The staff are extremely knowledgeable, friendly and helpful.
September 22, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
incredible service and support
Alanna was incredibly helpful from initial consultation through to handover.
She rushed through the order for me so I could get the ring before I went away on holiday and her communication throughout was impeccable.
We will be back again to sort out our wedding rings for sure.
September 10, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Alanna.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
A+++ service
great service from start to finish. It was important for us to make the right decision when it comes to rings and staff made sure we make the right choice by giving advice and showing lots of examples. Rings arrived very quickly and just how we wanted it. Matt and Shivarni were amazing! Would definitely recommend!!
September 18, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt and Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Alanna was fantastic and helped me…
Alanna was fantastic and helped me design the perfect ring. She was very knowledgeable and gave me great advice.
September 18, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Alanna.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
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