10/10. The staff are great at explaining ever step to make sure you get exactly what youre looking for. Final result came even better than expected
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I can’t comment on the ring as I haven’t received it from delivery yet but the service was excellent. Trevor did an excellent job helping me choose the perfect ring and decide the best specifications... See more
Brilliant engagement ring for my now fiancé. Lovely staff, affordable and brilliant service. Very happy and would happily recommend. I'm thinking of getting our wedding rings from here too!
Company replied
Bought engagement ring and me and my wife's wedding rings from here. Staff were really nice and welcoming, understood what we were after for our budget and we were both happy with the outcome.... See more
Company replied
Company details
Written by the company
Find Us When on the hunt for Nottingham jewellers, look no further than Austen & Blake. Boasting a wide range of engagement rings and diamond rings in Nottingham, you’ll be spoilt for choice in our intimate store. Find us in the Victoria Centre, the stylish shopping hub at the centre of the city. More than just diamond rings, our expert team is on hand to help you find the perfect piece of jewellery, including earrings, bracelets, and pendants, in a comfortable, no-pressure setting.
Contact info
Unit 21, 178 Victoria Centre, NG1 3QH, Nottingham, United Kingdom
- 07572 406911
4.8
Excellent
221 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Excellent Customer Service
Shivarni helped me from start to finish, from quality of stone, banding and sizing and was always available to respond to queries in regards to delivery. The other members of staff were also very informative and their customer service was excellent.
August 17, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Went in and bought an engagement ring…
Went in and bought an engagement ring with Matt, excellent service! Thank you.
August 16, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Alanna provided a fantastic experience
Alanna was incredibly helpful and provided a great experience. While I was relatively set on most aspects of the rings, she was able to provide great insight and perspective to ensure I selected the best ring for my partner. In addition, the aftercare that she provided was fantastic so that I was fully informed of the delivery and collection process.
July 14, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Alanna.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Fantastic friendly service
We just purchased an engagement ring from Austen & Blake in Nottingham. When we first started looking, my girlfriend wasn't clear on exactly what she wanted, but Alanna really helped us find what we were looking for, and we're delighted with the end product!
August 15, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Alanna.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Really good advice for a buyer who knew…
Really good advice for a buyer who knew little about engagement rings. Fast reply on queries and other details. Shivarni thanks a lot!
August 7, 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent service and friendly staff.
Excellent service and friendly staff.
Shivarni was very helpful and patient throughout the process, she was also was very efficient with all communication.
Would certainly recommend.
August 12, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Alanna - Austen & Blake - cannot recommend enough
Managed to get myself down to Austen & Blake and was served by Alanna. She was absolutely brilliant and smashed it out the park. She was very helpful throughout, from picking the ring to picking the right diamond in budget. Keeping me updated throughout once the order was placed. Genuinely very grateful for her service and knowledge! Cannot recommend enough.
August 11, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Alanna.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Easy to use
Shivarni was very responsive over email and phone and was really knowledgeable in the diamond and band selection
August 1, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great experience getting my partners…
Great experience getting my partners engagement ring. Kirsty was amazing and didn’t stop until she found a perfect diamond, which my fiancé now adores.
Thanks again!
July 1, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Kirsty.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Helpful and friendly staff
Very friendly and helpful staff who listened to our needs, wants and understood our budget.
August 7, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Shivarni helped me pick a nice ring out…
Shivarni helped me pick a nice ring out was delivered to store quickly 👍🏻
August 7, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Exceptional Service from Shivarni at Austen & Blake
My partner and I had an outstanding experience shopping for wedding rings at Austen & Blake, thanks to Shivarni. She was incredibly patient and helpful throughout our appointment, making the process smooth and enjoyable.
We booked an appointment with just over a month until our wedding. Despite the tight timeline, Shivarni reassured us about the lead time and consistently kept us updated on the status of our rings. Thanks to her efficient communication and dedication, our rings arrived well in advance of our wedding day.
Shivarni was also very helpful when my husband decided to exchange his ring for a different metal, and we are looking forward to his new ring arriving in store.
Shivarni’s professionalism and dedication to customer satisfaction are evident, and we truly appreciate her guidance.
We highly recommend Austen & Blake.
June 2, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Alanna was very Helpful
Our experience here was perfect. Alanna was extremely helpful and found me the perfect ring for my now fiancée and helped us create a bespoke ring that was made to order for us. Couldn’t recommend more.
August 5, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Alanna.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
We had a great experience at Austen &…
We had a great experience at Austen & Blake and would definitely recommend. The staff in store were very friendly and welcoming. Shivarni was brilliant with us, really honest, knowledgeable and helpful about what style of wedding rings we should go for. My partner opted for a classic band, and I chose a ring that sits beautifully with my engagement ring. We had my engagement ring resized at the same time and were able to collect all 3 rings together. A big thank you to Shivarni for spending the time with us to ensure our wedding rings were perfect!
August 4, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Engagment ring purchase
Amazing tailored service to ensure everything was perfect. Shivarni did a brilliant job. Thank you so much.
August 4, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The employees were very welcoming and…
The employees were very welcoming and friendly and made everything easy getting the ring to what I needed and wanted would definitely recommend
August 3, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent quality diamonds and service
Excellent quality diamonds and service. Couldn’t be happier
August 3, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great experience
Great experience, made picking out a ring easy and lots of information provided to chose the best choice.
July 22, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent friendly staff
Excellent friendly staff, never any pressure to buy and keen to advise on multiple items. Excellent quality and fair prices.
July 27, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Staff is very helpful and the ring that…
Staff is very helpful and the ring that ive bought is absolutely stunning. Highly recommended.
July 25, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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