10/10. The staff are great at explaining ever step to make sure you get exactly what youre looking for. Final result came even better than expected
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I can’t comment on the ring as I haven’t received it from delivery yet but the service was excellent. Trevor did an excellent job helping me choose the perfect ring and decide the best specifications... See more
Brilliant engagement ring for my now fiancé. Lovely staff, affordable and brilliant service. Very happy and would happily recommend. I'm thinking of getting our wedding rings from here too!
Company replied
Bought engagement ring and me and my wife's wedding rings from here. Staff were really nice and welcoming, understood what we were after for our budget and we were both happy with the outcome.... See more
Company replied
Company details
Written by the company
Find Us When on the hunt for Nottingham jewellers, look no further than Austen & Blake. Boasting a wide range of engagement rings and diamond rings in Nottingham, you’ll be spoilt for choice in our intimate store. Find us in the Victoria Centre, the stylish shopping hub at the centre of the city. More than just diamond rings, our expert team is on hand to help you find the perfect piece of jewellery, including earrings, bracelets, and pendants, in a comfortable, no-pressure setting.
Contact info
Unit 21, 178 Victoria Centre, NG1 3QH, Nottingham, United Kingdom
- 07572 406911
4.8
Excellent
221 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Really happy with the purchase
Really happy with the purchase, all prices were transparent so you know what you are paying for. Shivarni was my lovely sales assistant took me through the process explaining every step clearly.
Would recommend
June 9, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great experience!
I had a previously bad experience with another store so I was relieved to find that Austen & Blake had a huge selection of engagement rings where you could design your own. Shivarni was very helpful throughout the process and advised me on what to look for when explaining what I'd like. I am absolutely obsessed delighted with my engagement ring and would highly recommend friends and family to Austen & Blake.
June 7, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Shivarni was more than helpful in…
Shivarni was more than helpful in choosing a ring for my engagement.
An issue with sizing but this was rectified straight away with the team!
Can’t recommend enough!
June 6, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Exceptional service from start to finish.
From the moment I walked into the store until my third visit when I collected the ring, the service was outstanding. On my initial visit I was given lots of information, advised about costings, choices, etc and then given the courtesy of time to consider my purchase. This was followed by an email advising what I could do if I wished to proceed (no hard selling here). I went back in store, was advised further about my purchase and placed my order with a time frame given of approx. 4 weeks. Three weeks later I'm back and collecting the ring, greeted again by smiling faces, professionalism and exceptional service. Throughout those three weeks, the staff maintained contact and were always willing to answer any questions I had. I highly recommend a visit.
Oh one last thing, the quality of the ring... Stunning.
June 4, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Good service and very helpful in…
Good service and very helpful in choosing suitable earrings
May 26, 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
From the start to the finish
From the start to the finish, it has been a hassle free experience. They were able to cater my every need and match my design to a T. The customer service I received was exceptional, with the designing, the planning and completing the purchase. They kept in contact via emails and phone calls to update me on the progress, also if there was any problems, which there wasn’t. The rings I received were beautiful to look at and will make me very happy to see it on my partners finger.
June 3, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Purchased my wedding band here
Purchased my wedding band here, a bespoke ring. Service was brilliant with good communication. Can't recommend enough!
June 1, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Wedding band viewing
I visited the store to view wedding bands and found the store/staff very helpful and fuss free. I found the perfect band after some advice and was very happy with the experience overall. Thanks so much!
May 30, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Matt was fantastic- really helpful and knowledgeable
Matt was fantastic- really
May 25, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Super high quality service and highly…
Super high quality service and highly recommend here!
May 24, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Thank You Shivarni
Extremely happy with customer service.
Shivarni was very helpful and made it a lovely experience for us both.
Thank you
May 22, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent service and my fiance loves…
Excellent service and my fiance loves her ring! Kirsty and the rest of the team were brilliant.
February 17, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The staff were really helpful and informative
The staff were really helpful and informative. They were happy to double check sizings & made sure we were happy with our choices. Our rings arrived in the expected time frame. Overall, service was above & beyond. Thank you for everything, especially Shivarni!
May 18, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Shivarna was helpful.
May 15, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Everybody I dealt with was incredibly…
Everybody I dealt with was incredibly professional and friendly and knew exactly what they were talking about.
I had a few special requirements and they were handled beautifully
May 15, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Engagement Ring
Matt was brilliant, covered every base with care and integrity to make sure everything was what I wanted, the ring came as specified, would definitely use again.
April 29, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Engagement Ring
I went to the Nottingham store to choose an engagement ring for my partner. I knew very little about rings and I wanted to make sure I got the right one. Kirsty was incredibly helpful and accommodating, she was able to answer all my questions and advise me on the best options. She kept me updated on the ring to make sure it arrived on time before I planned to propose. We are both very happy with the quality and design of the ring. I would highly recommend to others!
April 24, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Kirsty.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Amazing customer service
Amazing customer service, Matt from the Nottingham branch helped me to find the perfect diamond to fit the perfect ring. Customising for me was far better than buying a pre-made ring! I would highly recommend Austen & Blake to everyone, and I will be doing. Plus, she said yes!
April 25, 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Matthew provided excellent customer…
Matthew provided excellent customer service, as he was super helpful and guided me through the many options Austen & Blake have to offer. Over the moon with the purchased item too!
May 8, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matthew.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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