Austin Macauley Publishers Ltd. Reviews 643

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the staff to be very helpful, professional, and supportive throughout the publishing journey, appreciating their guidance and clear communication. People often felt well-informed and found the teams across different departments, including submissions, production, and finance, to be cooperative and accommodating. Reviewers frequently praised the quality of the final product, with many expressing satisfaction with the book's design, layout, and overall appearance. However, some customers also noted significant issues with the service, particularly concerning marketing efforts and royalty payments, feeling that the company did not deliver on promised support in these areas. A few other people also felt that the product contained errors or that their input was ignored during the editing process, leading to dissatisfaction with the final published version.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some expressing satisfaction with the finished book,... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness, professionalism, and... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing satisfaction and... See more

Customer service

Consumers find customer service to be positive, with many praising the attentive and well-structured... See more

Marketing

Users describe ambiguous interactions with marketing, with some reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was nice of Austin Macauley to publish my book and they have been very helpful on the way through. However marketing it in Australia has had its problems. Retail outlets seem to have trouble purcha... See more

Rated 4 out of 5 stars

Austin Macauley printed my book, Cornelius and Cedric's Woodland Adventure', in 2025. Stayed in regular contact. Answered the many questions I had quickly. Gave me an estimated print date but came in... See more

Company replied

Rated 3 out of 5 stars

I wrote a previous review with 5 stars, at this point I was going through the publishing process however I am so disappointed. AC were great through the original process and the published book was gr... See more

Rated 5 out of 5 stars

As a writer, I really met a team of dedicated professionals. They know what they are doing and they do it right in every little, and yet, important detail. They know how to listen, they can help. At e... See more


Company details

  1. Book Publisher

Written by the company

Austin Macauley Publishers is an independent publishing house with offices in the UK, USA and UAE. Since 2006, we have published authors in over 40 countries, with award-winning titles in fiction, non-fiction and children's. Our highly successful partnership publishing model provides underrepresented writers in the community with a bridge into the publishing world, combining the professionalism and reach of traditional publishing with the ease of access and flexibility of self-publishing. Committed to the accessibility of titles, we have long worked in all publishing formats (print, digital and audio), while our international distribution networks establish a connection to readers worldwide.


Contact info

3.6

Average

TrustScore 3.5 out of 5

643 reviews

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Rated 5 out of 5 stars

No Gripes about AMP

I'm currently working on my second book with AMP, as my first experience with them was very good. They were there when I had questions and 100% followed any directions I had regarding my book The Sisters Graves. I truly had full creative lead on my work. People complain that you have to pay, but that's becoming the norm throughout the industry, unless you are a full-on celebrity and traditional publishers know they can recoup an advance, if you even get one - or you have an in or a connection within a particular company. Few, if any, will take you on, let alone read your work, without one of those two things. Also, when you pay, you basically become a financial partner in your own work. You have more control over your own work. I've worked with "traditional" publishers and ended up crying over their choices - them having ignored my input. Personally, I've had a great experience with AMP. Until I don't, I'll stay. They are cooperative and yet accommodating. As far as the marketing, the norm today, also, is that the author has to do a great deal of the marketing. I'm very lazy about that, yet I've sold more books with AMP than with traditional publishers I've been with, with the exception of one. Anyway, good luck, whichever company you go with! I'm just giving you my personal experience with AMP.

July 20, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Thank you so much for sharing your experience and for trusting us again with your second book. It means a great deal to hear that The Sisters Graves was a positive journey for you and that you felt creatively supported throughout the process.

We believe that every author should have a say in how their book takes shape, and it is great to know that our team delivered. You highlighted something so important—being a financial partner in your own work can give authors more creative control and ownership, which is exactly what our partnership model is designed to do.

We also appreciate your thoughts on marketing. As you rightly said, today’s landscape often calls for authors to take an active role in promotion, and we are always here with resources and materials to help support that process.

Thank you once again for your kind words. We look forward to seeing your next title come to life.

Rated 5 out of 5 stars

Noah’s Harvest (Publication date 18 July)

I want to thank the team at Austin Macauley for bringing this idea to life. The process was smooth and I am very pleased with the end result.

Noah is very proud of his book and can’t wait for everyone to read it :)

July 14, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Thank you so much for your kind words. We are delighted to hear that you enjoyed the publishing journey and that you are happy with the final result.

It is wonderful to know that Noah is proud of his book, and we are just as proud to have helped bring his story to life. We look forward to readers enjoying it as much as he does.

Wishing you both continued success.

Rated 4 out of 5 stars

Austin Macauley printed my book

Austin Macauley printed my book, Cornelius and Cedric's Woodland Adventure', in 2025. Stayed in regular contact. Answered the many questions I had quickly. Gave me an estimated print date but came in four months early. Made a very good job of the book, cover to cover. Adhered to my wishes.

April 30, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Thank you so much for your kind words about Austin Macauley and for sharing your experience with Cornelius and Cedric’s Woodland Adventure. We are thrilled to hear that you were pleased with the final result and that the publishing process was smooth and supportive from start to finish.

It is always our aim to keep authors informed, involved, and confident every step of the way. We are especially glad we could deliver your book ahead of schedule and meet your expectations from cover to cover.

Wishing you continued success with your woodland adventure. We are proud to have been part of your publishing journey.

Rated 1 out of 5 stars

Beware these guys are a scam

Beware these guys are a scam, your book won't sell because they don't market the books, they take your money (hefty fees) throw it on Amazon, 100% vanity publishing at an extortionate cost, national TV already investigating their activities, walk away and if you can't get a real deal via a bona fide publisher, then self-publish via amazon, scam, scam, scam!!

July 12, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Hi Kevin,

Thank you for taking the time to share your thoughts. We understand that personal expectations can vary throughout the publishing journey. However, we'd like to clarify important points regarding our publishing model and the services we provide.

Our publishing model offers two types of contracts, as stated on our website, should we wish to accept or deny the opportunity to publish. An offer of a publishing agreement depends on various factors, such as marketability. The decision to offer a specific contract is not a reflection of an author's talent or the quality of their writing, but rather a business assessment of the publishing viability of a manuscript. All publishing costs are transparently outlined in the agreement, and there is no obligation to proceed. We understand the different routes to publishing that may align with individual expectations.

Our marketing support is not limited to just listing books on Amazon. We work with global distribution partners such as Ingram, Gardners, Overdrive, and Findaway, making books available in print, digital, and audio formats worldwide. We strive to support each of our authors with a tailored approach, including pitching books to various outlets, though the outcome of these efforts can sometimes vary and is dependent on the interest from third parties. We're proud to have supported many authors throughout the publishing journey and highlight the key achievements on our website.

Should you require assistance, please contact our marketing department. We'd be happy to help.

Rated 1 out of 5 stars

If you value your work watch them very carefully.

I sent Austin Macauley a perfected and protected copy of my book - painfully corrected after they had somehow botched my work through edits on more than one occasion - to the point I refused to sign the certificate of proof and escalated my concerns. I had sent them the copy for print and the copy that was published was literally littered with mistakes, poor formatting and was an embarrassment to promote and I cringed every time I tried to read it. Still, today I tried to read a section and it literally made me seethe with annoyance hence the delayed review of my own book trusted to Austin Macauley. They don't care and will destroy your work. Beware. UPDATE - This review is currently being reviewed and I will update at the end of the procedure in all fairness.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

I can't even give them 1 star

I can't even give them 1 star, however to write this review I gave them 1 star. Anyone who gives them a good review probably works for them. In 2020 I paid them to publish my book. I also paid them to re publish a previously published book. They continued to make errors, including "eliminated paragraphs,"dropped the ending of the book. Emailed me Christmas Eve and if the book wasn't completed in 24 hours they were going to print all the errors, they made. I have never received a royalty payment on either book. they did not adhere to the contract. They are apparently a European company as all correspondence comes from Europe. They claim to be a New york company. ??? Do not use this company!!!

June 29, 2025
Unprompted review
Rated 2 out of 5 stars

I do not recommend Austin Macauley…

I do not recommend Austin Macauley unfortunately. Keep looking - Be patient.
They are just in the middle of a scam and not a scam. They know all the tricks to make themselves look like the professionals that care about the writer - trust me - they do not. I did ALL the work for my book- AM would send me promptly the bill due date every month. But they never actually did any editing & proofreading. I created the cover etc... They kept asking me to sign the proof reading contract - if I had signed it - I would have paid for my book with errors. They do not CARE. They did minimal marketing and they NEVER PAID ME for the books I SOLD.
Bad MOJO! STay away! Be patient - if your work is good - it will happen.

March 1, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Thank you for taking the time to share your experience.

At Austin Macauley, we take our responsibility to authors seriously and strive to offer a supportive, collaborative publishing journey. For partnership contracts, the publishing fee covers professional services such as proofreading, typesetting, cover design, and distribution and at no point should an author feel like they are carrying the process alone.

Proofreading is a key part of our production process, and authors are always given the chance to review and approve their manuscript before it goes to print.

As for royalty payments, these are issued in accordance with the schedule outlined in your contract.

Wishing you the very best for the future.

Rated 1 out of 5 stars

What is the fee for?

I was sent a contract which asked me to pay the company £3000 to publish a novel. No figure was given for the number of copies that would be printed, and in fact, as I found out, they only print on demand. They take your money but take no risk. In order to recoup £3000, with a royalty of 60% on a book price of £10, you would have to sell 500 copies. Most first-time novelists don't even sell 200 copies in their first year.

June 27, 2024
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Thank you for taking the time to share your thoughts. We understand your concerns, and we appreciate the opportunity to provide some clarity around our publishing model and practices.

At Austin Macauley, we offer both traditional contracts, where the company covers all publishing costs, and partnership contracts, where the author is asked to contribute financially. In a partnership model, we cover up to two-thirds of the total publishing cost, and the author contribution supports services like editing, design, production, distribution, and marketing.

We understand that investing in your work is a significant decision, and we strive to be transparent about the costs involved. Each contract is reviewed in consultation with our editorial team, and we encourage authors to ask as many questions as they need before making a decision.

If you’d like to discuss your experience further or have specific concerns about your contract, our team would be happy to speak with you directly. Please feel free to contact us at mail@austinmacauley.com.

Rated 5 out of 5 stars

Very helpful production team

The production team was very helpful and informative. Whenever I emailed the team, asking a question, they always replied quickly and in great detail. I was always kept updated on the stages of my book’s production.

June 25, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Hi Rick,
Thank you for taking the time to leave a review. We're delighted to hear that you had a smooth experience with our production team. It’s great to know you felt well-supported and informed throughout your publishing journey.

Rated 4 out of 5 stars

I found helpfulness

I found helpfulness, commitment to the work, and ideas about marketing.

June 25, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Thank you for your lovely feedback! We’re so pleased to hear you found our team helpful and committed, and that our marketing ideas added value to your publishing experience. Wishing you all the best in your continued journey as an author!

Rated 5 out of 5 stars

I found the editing process…

I found the editing process particularly useful and constructive. Throughout the publishing process I was kept abreast of what was going on.

June 25, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Thank you so much for your kind words! We're thrilled to hear that you found the editing process helpful and that you felt well-informed throughout your publishing journey with us.

Rated 1 out of 5 stars

Don’t fall for impressive presentation

I was offered a publishing contract where I had to pay an ‘advance’. Their contract and presentation is impressive and professional looking, but don’t be fooled. They give you a feedback letter from their board which heaps praise on your book, but read it carefully and you will notice that they have simply inserted your main character’s name into a standard template and it’s likely they didn’t even read it. I called their office and the person I spoke to was not very enthusiastic and seemed eager to get me off the phone, quite odd for someone they’ve just offered a contract to. Trust your instincts, they are a predatory sales company feeding on vulnerable new authors traditionally starved of praise and validation.

June 13, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with us didn’t meet your expectations and we appreciate the opportunity to clarify a few things.

At Austin Macauley, we believe in giving authors the opportunity to be seen and heard to highlight their work and gain visibility within the professional publishing industry. For this reason, we operate under a partnership publishing model. This allows us to offer both standard contracts at no cost, where mutually beneficial, and partnership contracts, where authors may be asked to contribute financially. In partnership contracts, we cover up to two-thirds of the total publishing cost and provide full editorial, design, production, and marketing support.

We understand your concern about the feedback letter and presentation. While we do use consistent formats for communication, every manuscript is read and reviewed by our editorial team before any offer is made.

Wishing you the very best in your publishing journey,

Rated 5 out of 5 stars

A highly recommended publishing company.

From the moment my book was presented to the Editors for review, I was kept fully informed throughout every stage of the process. I've just received the 25 complimentary copies of my autobiography 'Aeroplanes and an Angel' and all of the other associated advertising material. A very professional and impressive publishing company. I would recommended Austin Macauley to all budding authors. Well done and a huge thank you.

June 23, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Thank you so much for your kind words and for trusting us with Aeroplanes and an Angel!

It means a lot to know you’re happy with the final result and the promotional material. We’re proud to have been part of your publishing journey and truly appreciate your recommendation!

Rated 5 out of 5 stars

The Act of Reading

I decided to publish with Austin Macauley after reading the editors’ detailed report on my submission. Their insights into my poetry were most impressive, surprising even. They have been professional and courteous throughout the publication process. I would work with them again.

June 23, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Hi Maurice,
Thank you so much for your feedback about your publishing journey with Austin Macauley Publishers. We're really glad our editorial feedback connected with you.

Rated 5 out of 5 stars

My experience with Austin Macauley was very fruitful.

My experience with Austin Macauley Publishing Ltd. was very positive, as I received quick responses and good suggestions for the book title during our correspondence. I am also very pleased with the editing and layout of the images in the text. Above all, the co-operation in selecting the title was very fruitful.

June 23, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Thank you so much for your kind words! We’re really glad to hear that your experience with us was a positive one.

Wishing you all the best on your publishing journey, and we look forward to continue working with you.

Rated 4 out of 5 stars

A woman's experienceMy experience is related to actual…

My experience is related to actual life. It is the experience of a woman who found herself struggling against terrible forces beyond her will. It is the history of a soul which sought freedom from pressures ,especially the forces of backward , patriarchal society.
Austin Macauley publishers is doing well publishing my book and marketing it to the civilised world so that people there will get to know about women in the orient and notice their sufferings.
I am so grateful to them, I rate them as excellent.

June 10, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Hi Nahida Saad,

Thank you for sharing your experience with Austin Macauley Publishers. We look forward to continue working with you!

Rated 1 out of 5 stars

Austin Macauley…a disaster.

Austin Macauley
I used the hybrid system with this company and must express gross dissatisfaction. They are the worst company I have ever met, unprofessional and untrustworthy.

My book, ‘The Singing Horses’ was written while myself and many other authors were going through three rounds of voting in a competition for the prize of a publishing contract. I thought it was like a horse race and wrote a story as a sideline involving 40+authors who wished to take part. They chose a stall number and the breed of horse they wished to be. After the contest I rewrote it with just the 23 who wished to be involved because we felt it would make an excellent film.

I tried several ways to get into the film industry before publishing it. Austin Macauley came up first in an internet search and appearing as traditional publishers. I emailed explaining how the book had come to fruition, stating that the horses were in description only (we had used internet images for our own purpose and they could not be used as it would be copyright infringement) and would need illustrating by the graphics department, also needed marketing to film industry. Were they able to offer this. The reply from submission was yes. I, naively, assumed it was yes to everything. I was incorrect in that assumption.

I then sent the ms. and was delighted to receive a contract. When I read it, I realised it was hybrid and not traditional. They wanted £2,500. I was still under the impression that they would provide all I needed. It was a road into the film industry and therefore a worth while investment. How wrong was I?

It was a smooth transition from Submission to Production after payment. I received a form requiring details like bio, blurb, photo. Completed and returned. Acknowledged. All was fine. They could get on with it. The illustrations would be done simultaneously with the cover. I waited. I waited. I waited. Six months passed by. I emailed. What was taking so long? The manager assigned to me was on holiday someone else checked and replied. Nothing had happened. It was still waiting for an editor. I was far from pleased, but my email did start the ball rolling.

Next stage the cover and illustrations. At this point I realised there was no continuity between departments. No notes passed on etc. No real interest, feeling or concern for authors or their books. I knew how a suitcase on the conveyer belt felt. Thrown around with neither care nor concern. They refused to do the illustrations which ruined the book.

Eventually, I received the first editing. Again, disappointment. The acknowledgment and appendix were missing. They assured me they would be in with the second editing. No, they were not. Clearly no communication with colleagues or notes. I added the acknowledgments but was unable to add the appendix. It was not published.

After twenty-one months on December 10 2020 the book was live and progressed to marketing. Well, now I would have contact with the film world. No! I would need to go elsewhere for that. What did marketing do for me? Set up a website, put the book onto places like Amazon, Barnes and Nobel, onto the Net by pressing a few buttons and then sat back. What did they do next? Nothing! There was no further help or advice. I did my own marketing.

Royalties? Yes, I received only one payment after six months during the publication period. Impressive. After that they raised the bar from £10 to £50. No payment until you were above that level. My final payment was October 14, 2024 six months after they had taken my book off the market.

It was a total waste of time and money. They claim to be traditional publishers. They are not. Avoid them like the plague.

I have given a 1* because there are no minus figures. Useless.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Austin Macauley has Published my book "James Maury Esq First American Consul to the Port of Liverpool 1790 - 1829"

Austin Macauley has Published my book, a biography titled
"James Maury Esq - First American Consul to the Port of Liverpool 1790 to 1829". The Publication Date was 23rd May 2025. The biography is A4 size, 250 pages with colour illustrations. I would just like to say that the published book is beyond my expectations! It's brilliant, beautifully presented with a lot of hard work from the production team. Thank you again A/M for producing such a good book!
I am now hoping that the A/M promotion team can now produce the results of promoting the biography for the American market! I would love to see my book to sit on every American Library Shelf!

May 23, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Thank you so much for your kind words and for trusting us with your work, James Maury Esq – First American Consul to the Port of Liverpool 1790 to 1829. We’re absolutely delighted to hear the final product exceeded your expectations — our team truly enjoyed working on it.

Rated 1 out of 5 stars

Rubbish!

Not great tbh they did nothing to help with my marketing on my book and even when I started with my book and someone from their team designed my front cover I politely asked for a few changes and they were very rude. Complete waste of time just go into self publishing!

June 15, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Thank you for your feedback, though we’re saddened to hear your comments.

We’d really appreciate it if you could share the name of your book so we can look into this further.. Regarding the cover design, we’d also love to know what specific changes you had requested.

Rated 5 out of 5 stars

EXTREMELY HAPPY WITH AUSTIN MACAULEY

I have been working with AUSTIN MACAULEY PUBLISHERS for about a year and it is an ongoing excellent experience. From the very moment I was contacted about the acceptance of my manuscript and all through production (book cover, corrections of the 590 pages, copyrights, etc) they have been patiently there to assist me. When my book was published on 21 March 2025 (THE AIR THAT WE BREATHE Book One “Leicester” by Simon M. Zayas) me and my family were so pleased to receive a beautifully printed book of the highest quality. I STRONGLY SUPPORT working with Austin Macauley Publishers as a very professional publisher who continues to assist me as I write Book Two and Book Three of my trilogy. I completely trust them and am very, very happy to have them as my publisher. Being a first-time published author is scary but they are always there for me and ALWAYS answer my calls and emails. I am happy to have entrusted my writing to them and will do so in future.

May 15, 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Hi Mr Zayas, Thank you so much for leaving your feedback. We look forward to continue working with you. Should you need any assistance at any time please do not hesitate to reach out to the Austin Macauley team.

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