All goods arrived damaged and unable to be given as gifts. And their website boasts "Thoughtfully Chosen. Lovingly Delivered". Wasted $184.65. Have emailed and text them photos of goods requesting rep... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
Company replied
The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
I purchase a led drawing board in early March When i opened and plugged it in it made a noise and the cord was exposed, I sent an email with my complaint and sent a video of the damage product, I h... See more
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1.2
Bad
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Typically replies within 48 hours
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OMG People BEWARE!
OMG People BEWARE!! I Wish I had read all the reviews before getting sucked in to purchasing from this company that has the nerve to call themseves Australian Kids but in actual fact the stuff is coming from overseas. I Never received my order and it took 6 long weeks from my initial complaint to receive my money back. I was sent a photo of the supposed delivery which showed no parcel and it was on the footpath side of my front fence and it was dark, what an absolute joke and they use some delivery service that I have never heard of. As soon as I started tring to get a refund I kept getting told to be patient, well I am sorry but it does not take 6 weeks to process a refund!! BUYER BEWARE!!!!!!!!!!!!!!!!!!!!
September 4, 2025
Unprompted review
Reply from Australian Kids
Hey Sue,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your order didn’t meet expectations and that the delivery process caused so much frustration. That’s certainly not the experience we want for our customers.
Regarding the delivery photo and service used, we agree it should have been clearer and more secure. We're currently reviewing our shipping partners to ensure they meet higher standards moving forward.
As for the refund delay, we absolutely understand how disappointing it is to wait that long. While some refunds can take time due to third-party processing and investigations into delivery disputes, six weeks is longer than we aim for, and we apologise for that.
We appreciate your feedback—it helps us improve. If there’s anything further we can do, feel free to reach out to our support team directly.
Kind regards
I ordered a month ago and have not…
I ordered a month ago and have not received my items. I have followed up twice now with no updates.
Realised after ordering the items are the same on temu and I could have gotten it in time. Now scrambling to order my presents for my son as these don’t look like they’ll come anytime soon (if at all)
September 13, 2025
Unprompted review
Reply from Australian Kids
Hey Rhiannon,
Thank you for your message, and we're really sorry to hear about your experience. We understand how frustrating it is to be left waiting—especially when you’re trying to organise something special for your son.
We completely acknowledge the delay and the lack of communication, and we sincerely apologise for not keeping you updated. That’s not the level of service we aim to provide. Our team is currently reviewing your order, and we’ll be in touch directly with a detailed update as soon as possible.
We know this has caused stress, and we’re genuinely sorry. If your order doesn’t arrive soon or no longer suits your needs, we’ll work with you to resolve it, whether that means a refund or another solution.
Thanks again for your patience—please know we’re taking this seriously.
Kind regards
Wow. Not for me
Wow. I was just about to ask Aus. kids if they would be willing to send to NZ . I realize the child in the ad. is playing with more than one set of toys which is a bit misleading but reading these reviews I'm not buying now. I've been so disappointed in the past with shopping on line so I don't want to go down that road again. Montessori should review your ads..
October 15, 2025
Unprompted review
Reply from Australian Kids
Hey Leonore,
Thank you for taking the time to share your thoughts — we completely understand your hesitation, especially if you've had disappointing online shopping experiences in the past.
As for shipping to New Zealand, we do ship internationally, including NZ, and we’re always working to improve both transparency and delivery times. Your trust is important to us, and we’re genuinely sorry the reviews have made you second-guess considering us.
If you ever decide to give us a go in the future, or just have questions before placing an order, our team is always here to help.
Kind regards
Bad Quality and long wait
This company says Australian kids so naturally you’d expect quality Australian made products. The product I received took over 3 weeks to be delivered and the quality was absolutely terrible. Also to note it came from overseas. Very disappointed.
October 14, 2025
Unprompted review
Reply from Australian Kids
Hello Nicole,
We're very sorry to hear that the product quality wasn't up to standard. That’s not the experience we want for our customers, and we’d really appreciate the chance to look into this further and make it right. Please feel free to reach out to our support team with your order number so we can assist you directly.
Thanks again for taking the time to share your experience — it helps us improve.
Kind regards
So disappointed in the luminous drawing…
So disappointed in the luminous drawing board. The thin plastic board looks second hand and one of the connection wires is loose. The general quality is shoddy and cheap. I paid half price and would have been angrier if I had paid the full price. Unfortunately, I bought 2.Never again. I had the option to return them to China at my cost.
October 14, 2025
Unprompted review
Reply from Australian Kids
Hey LEE,
Thank you for your honest feedback, and we're really sorry to hear that the luminous drawing boards didn’t meet your expectations — especially when you were hoping for something fun and high-quality.
We’re taking this feedback seriously and passing it on to our quality control team and supplier. If you haven’t already, please feel free to reach out to our support team so we can look at whether there’s anything more we can do to make this right.
Thanks again for sharing your experience — it helps us do better.
Kind regards
Don't do it
What a load of crap! Wish I read all the negative reviews! Australian made.... what a joke. Poor quality and what is the packaging all about, embarrassed to give as a gift. Thanks for nothing
October 10, 2025
Unprompted review
Reply from Australian Kids
Hey Alice,
We're really sorry to hear that you’re disappointed with your experience. This definitely isn’t the kind of feedback we want to receive, and we take it seriously.
We aim to provide quality products that reflect the standards we stand by, and we’re sorry to hear that we’ve missed the mark for you. As for the packaging, we appreciate your honesty—it’s clear we need to review this more closely, especially for those buying gifts.
If you're open to it, we'd really like the chance to make this right. Please reach out to our customer support team so we can look into this further and see what we can do.
Thanks for taking the time to share your thoughts. We’re listening.
Best regards
Do not buy from here
Do not buy from here. Not Australian !!! Misleading. Toys inferior and cheaply made. Direct from china and costs more to send back for refund than keeping product.
August 14, 2025
Unprompted review
Reply from Australian Kids
Hello Therese,
We're sorry to hear you're disappointed. While some of our products are made overseas, we aim for clear descriptions and good quality.
We understand your frustration with return costs and appreciate the feedback—it helps us improve. Please reach out to our team if you'd like us to look into this further.
Best regards
I bought a DIY handmade material…Package, shipping and response issues
I bought a DIY handmade material package which I was going to give as a present. Unfortunately the package is way to damaged to give. I've never experienced this with online shopping before and wouldn't recommend this company atm. I'm hoping the actual quality is good.
Also I never received any tracking information and wondered where the package was. I did email the company.
October 9, 2025
Unprompted review
Reply from Australian Kids
Hey Beth,
Thanks for your feedback, and we're really sorry the package arrived damaged — especially since it was meant as a gift. That’s not the experience we want for our customers.
We also apologize for the lack of tracking info and the delay in communication.
Best regards
Terrible.
When I ordered the item, they said it was Australian stock - it wasn't. Took weeks to arrive from China. When it finally arrived, the item was so poorly packaged that it was damaged through the packaging. The "box" it arrived in had holes it and the item had absolutely zero padding inside the box to protect it. The actual item itself had the remains of glue all over it and seemed very cheaply made considering to $70 price tag.
I have tried to contact the company on multiple occasions regarding to arrival condition of their product without any reply in nearly 6 weeks.
I would never recommend this company to anyone.
September 1, 2025
Unprompted review
Reply from Australian Kids
Hello Luke,
Thank you for your feedback. We're sorry to hear about your experience and the condition in which the item arrived. This isn’t the level of quality or service we aim to provide, and we understand your frustration.
Your comments have been taken seriously and will be shared with our team to help improve both our product standards and shipping practices.
Best regards
Poor quality products straight from China
Product is poor quality straight from China. Took 30 days to receive my order. I want to return the product but returns policy says order needs to be returned within 30 days of purchase - how is that supposed to work when the delivery takes that long!? Waiting for their customer support to get back to me.
October 8, 2025
Unprompted review
Reply from Australian Kids
Hello Emmy,
Thanks for your feedback, and we're sorry to hear about the delay and your concerns with the product quality. We understand how frustrating it is when shipping times affect the return window, and we agree that this needs to be clearer and more fair.
Your experience highlights an issue we’re actively reviewing, and your comments will help us improve.
Best regards
I wish I had read the Trust Pilot…
I wish I had read the Trust Pilot review summary prior to making a purchase. The Item arrived late, damaged and 1/4 of the size and quality of the Advertisement & videos. I will update this review once they respond with a resolution...Be Aware!!!
October 8, 2025
Unprompted review
Reply from Australian Kids
Hello Horace,
We’re sorry to hear the item didn’t meet your expectations and arrived late and damaged. That’s definitely not the experience we want our customers to have.
We appreciate you sharing this, and we hope to address your concerns soon.
Best regards
Misleading and misuse of Montessori
The items I ordered took several weeks to arrive, had badly damaged packaging which is very annoying as they were to be gifts. Misuse of the term Montessori and very over priced for the quality of the products. Misleading advertising as an Australian business when it is actually based in Hong Kong and shipped from China which you can't know until after the order is shipped and you track it.
October 7, 2025
Unprompted review
Reply from Australian Kids
Hey Rae-Ellen,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that your order took longer than expected to arrive and that the packaging was damaged—especially considering these were meant to be gifts. That’s understandably frustrating, and we apologise for the inconvenience.
We also appreciate your feedback regarding the product descriptions and branding. It’s never our intention to mislead, and we’re actively working to ensure more clarity around our shipping timelines and business operations so customers know what to expect before placing an order.
We take this kind of feedback seriously and will be reviewing it internally to make improvements moving forward.
Thanks again for your honest review—we’re sorry we missed the mark for you.
Best regards
I had not expected the parcel to take 3…
I had not expected the parcel to take 3 weeks and half weeks to arrive. When it did the packaging was very pathetic and flimsy, and the box was badly damaged so much so that you would not be able to put it all back in the box.
I haven't as yet opened all the separate parcels but hoping it is not cheap quality.
I purchased the Rotating Montessori Gear Building Toy for my grandsons.
But for a company that gives you every indication that it is Australian and founded in Melbourne, but all the products come from China, is misleading.
Won't be using them again
October 2, 2025
Unprompted review
Reply from Australian Kids
Hey Margaret,
Thank you for taking the time to share your feedback. We're really sorry to hear that your experience didn’t meet expectations. Waiting over three weeks for delivery and receiving a damaged package is understandably frustrating, and we sincerely apologise for the inconvenience caused.
We also take packaging quality seriously and regret that your order arrived in such poor condition. We’d like to assure you that we are actively working with our logistics partners to improve both delivery times and packaging standards.
If you find any issues with the product itself once unpacked, please don’t hesitate to contact our support team — we're always here to help make things right.
Thank you again for your honest feedback. It helps us improve.
Kind regards
Disappointing experience
I ordered a duel logic puzzle for my granddaughter’s birthday in September, on 27August and still haven’t received it! I have requested a refund and have not heard a word from them since! I tracked the parcel through an outfit called YANWEN and it suddenly disappeared. This is the second parcel I have not received through this carrier. They take no responsibility! Give this company a miss as they are not honest!
August 27, 2025
Unprompted review
Reply from Australian Kids
Hey Pam,
We're really sorry to hear about your experience and the delay with your order. We understand how frustrating this must be, especially for a birthday gift. Shipping issues like this are not the standard we aim for, and we’re actively working to prevent situations like this in the future.
Thank you for your feedback — we truly appreciate it.
Best regards
The parcel took forever to arrive and…
The parcel took forever to arrive and when it did it was in a very crumpled condition and it was the wrong item. They say it was definitely what I ordered but it was not, and now the item is no longer available on the website, go figure.
August 19, 2025
Unprompted review
Reply from Australian Kids
Hello Ron,
We're very sorry to hear about the condition of your parcel and the mix-up with your order. We understand how disappointing this must be and apologize for the inconvenience caused. While our team tries to ensure accuracy with every shipment, it’s clear we fell short here.
Thank you for bringing this to our attention — we’re looking into it to make sure it doesn’t happen again.
Best regards
Beware - this is a scam
Wish I could give a minus 5 review.
Beware!!! Don't order from here. There's nothing Australian about this website. It's cheap useless quality. Comes from China - asked for a refund and was told to send it to China with a tracking code! They misuse the name Montessori- you can order the same from Shein which is known as coming from China for one quarter of the price!! Unfortunately forgot to read the reviews beforehand. I left a review on their FB but now they have blocked me from accessing their FB
September 29, 2025
Unprompted review
Reply from Australian Kids
Hello Boukina,
We're sorry to hear that your experience with us has been so disappointing. We understand your concerns and take feedback like this seriously. While some of our products are shipped from international warehouses, we aim to be fully transparent and ensure the quality and service meet customer expectations.
We’re also sorry to hear about the issue with our Facebook page — that’s certainly not how we want anyone to feel. Your comments have been noted and will be shared with our team to help improve how we communicate and operate.
Thank you for taking the time to share your experience.
Best regards
Fake not Australian
This company is not Australian and items are poor quality! You can get these items off temu! Items come from China and packaged very poorly which caused the box to arrive crushed and looking bad! Was meant to be a gift!
September 18, 2025
Unprompted review
Reply from Australian Kids
Hello Melissa,
Thanks for taking the time to share your feedback. We're really sorry to hear that your order didn’t meet your expectations, especially as it was intended as a gift. That’s definitely not the experience we aim to provide.
While we are proudly Australian-owned, some of our products are sourced internationally, including from China, to offer a wider range and keep prices competitive. That said, we completely understand how important packaging and quality are, and we’re actively working with our suppliers and couriers to improve both.
We’d love the chance to make this right—please reach out to our customer support team so we can look into a resolution for you.
Thanks again for your honest feedback.
Best regards
One month later and still waiting for…
One month later and still waiting for this order. Do not buy from this company with its misleading name. It is China based not Australian
August 22, 2025
Unprompted review
Reply from Australian Kids
Hey Annie,
Thanks for sharing your feedback. We’re really sorry to hear that your order has taken this long, and we understand how frustrating that must be.
If your order still hasn’t arrived, please contact our support team directly with your order number so we can look into this for you and resolve it as quickly as possible.
Thanks again for bringing this to our attention.
Best regards
I ordered a luminous Led board for…
I ordered a luminous Led board for children. The order was clearly dropped shipped from China and took a long time to arrive. The boxes where crushed on arrival but the biggest disappointment was the quality. It looks so cheap, you need a laptop to use this so clearly not kid friendly. What a waste of $$ and destined for landfill :( Not good at all
September 22, 2025
Unprompted review
Reply from Australian Kids
Hey Marjolyn,
Thank you for taking the time to share your feedback. We're really sorry to hear that your experience didn’t meet expectations. It’s disappointing to know the product arrived in poor condition and didn’t live up to the quality you were hoping for.
We understand how frustrating delays and damaged packaging can be, and we’re currently reviewing our shipping process and suppliers to prevent this from happening again. As for the product itself, we genuinely appreciate your comments—especially around its usability for kids—as it helps us identify where we need to improve.
If you're open to it, please reach out to our customer service team with your order number. We'd like to make this right in any way we can.
Thanks again for your honest feedback.
Best regards
Damaged packaging
Item I ordered (Felt Sewing Kit) was ok but boxed packaging was a mess, split and squashed in places.
I sent photo of damaged package to phone number on website but as yet have not received acknowledgement.
Very disappointed.
Mary Hart
September 19, 2025
Unprompted review
Reply from Australian Kids
Hello Mary,
Thank you for your feedback, and I'm really sorry to hear about the condition your Felt Sewing Kit arrived in. While I'm glad the item itself was okay, the state of the packaging—and the lack of acknowledgment after you reached out—is certainly not the experience we aim to provide.
We sincerely apologize for the delay in getting back to you. That’s not the level of service we strive for, and we’ll be looking into why your message wasn’t responded to promptly.
If you’re still open to it, please message us directly with your order details—we’d like to make things right and ensure this is properly followed up.
Thank you again for bringing this to our attention, Mary. Your feedback helps us improve.
Best regards
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