Autelpilot Reviews 

Great, timely service.

Better price than you'll get from the official stores, same-day shipping and responsive support.

The special on the batteries came at a great time. I was very happy with them and the shipping was fast and packed well. I also love my Lite + and fly it often. Its a great asset to my business.

Thanks for the service.

Chris

So far the service has been good. My Evo Lite was damaged in shipment and returned before I received it. Email to Autel have been answered promptly and courteously. I’m awaiting the replacement with excitement.

I love the product, but the customer service is sub-par at best. Before my purchase, I was unable to get a response for questions I had about a specific product I was looking to purchase. The only answer I received was all in Mandarin, and I could not translate it. Since receiving my purchase, the only contact I have received is a request to fill out a review. For someone who will purchase more big-ticket items as my business grows, I have not been reassured by Autel’s follow-up or support. No tech support number to call and no support email responses is a big issue for me and my business! If they want more stars or future business, then the follow-up and support need to come alongside the thousands of dollars being spent!

Autel Evo II Dual 640T RTK offers a good mix of functionalities at an affordable price. This is obviously a personal perception of the product, which I bought to inspect electrical assets, roofs, S & R and eventually relatively small photogrammetry jobs with RTK.

Deployment time: I can do below 1 minute.

Connection to controller: very stable.

Not being geofenced in physically restrictive terms, the drone is easier to manage than geofenced drones. It can be flown also if a new firmware update has been released while not uploaded yet.

The drone arrives in a robust case containing all what someone needs: controller, landing pad, battery hub, chargers, cables, spare props, guides and batteries.
Paper is very little. Someone needs to download the full manual.

The orange color makes the drone more visible, which is a good thing. Navigation LEDs work well.

Flight performances (speed, obstacle avoidance, stability, resistance to wind) are excellent. Max speed can be limited to 36km/h for obstacle avoidance. In Ludicrous mode speed can reach 72km/h.

If not used, fully charged batteries self-discharge to a safety level in a period of time that can be defined by the user.

The drone detects approaching aircrafts and the pilot is alerted by a voice from the controller.

The mission planner of Autel Explorer 2 is very powerful and intuitive: waypoints, rectangle, polygon, oblique, recording and slope missions can be selected. The pilot sets perimeter, height, speed, course angle, double grid, shot angle, gimbal angle, resolution, return to home and what to do in case of interruption of the mission. The app defines an ideal flight path and the necessary number of pics. The predicted mission time is shown on the controller. The drone mission can be paused and the drone returned to base. It can also return autonomously when the battery reaches a user defined discharge level. The drone shuts down when the batteries are swapped and after restarting, it asks if the mission must be resumed. In that case, the drone returns to the point in which the mission had been discontinued and it restarts. Pics are numbered with progressive numbers. Impossible to make confusion.
I use rectangles and polygons, which satisfy 95℅ of my needs. Recording is interesting for cyclical inspections of assets as it records a manual mission and repeats it. I did not test oblique and slope missions.
The drone has also other features such hyper-lapse, follow me, orbiting and other functions. In terms of features it misses nothing.

Cameras: a user can select three modes: only visible, visible with a thermal image appearing at the centre of the visible image and all thermal.
In thermal mode, It is possible to touch the screen of the controller and read a temperature. Readings can be spot or averaged with max and min referring to a larger area. The thermal images at the centre of the larger and visible image can be customized (colors, transparence). The IR camera is effective and a useful detection/analysis tool when used on objects such PV panels, roofs, walls.

Visible: I tested the camera from 70mt height. If used during a planned mission, it seems that 4k is the max resolution that can be achieved during automated flights. In the mission planner, the output files are in a .JPG compressed format.

If used for manual shots, the camera reaches 8K. However, the output appear to be a .JPG compressed file. Set at 4K it outputs also a raw format

File formats: it seems not possible, under the current firmware release, outputting uncompressed .JPG files and/or an uncompressed raw format. This is a limit because when all pixels count, compressed .JPG use a lossy technique. However, this limit becomes a benefit in certain tasks where the subject is close enough and file sizes in the 5-7 MB are more preferable than the much larger uncompressed .JPG.
When taking 8K shot, the camera system outputted also files in the 21MB-30MB size. Not sure; however, I believe that the final size of the Autel .JPG files is depends on the randomicity of the patterns/corresponding bits in the image. More chaos, bigger sizes.

The RTK supports a generic NTRIP-RTK caster or Quianxun.

Controller: excellent display, robust, long lasting, powerful enough to fly BVLOS and with a metal shed in the path between antennas and drone. Supports external HDMI monitor. It has USB-C and USB ports. Connects via BT and Wi-Fi. I could not find a defect in it.

I did not have an opportunity to properly test this drone at night yet.

Ordered a new battery for my Evo 2 Pro. Great price. It arrived in less than a week. Ordered late on a Sunday evening and I had a tracking number an hour later. Excellent service

Autel went above and beyond to ship our drone battery to us. It's usually difficult to get things shipped to Hawaii, so we truly appreciate your customer service and extremely fast shipping!

Thank you so much for purchasing the product and delivering it quickly.

Fast shipping and product was as described.

Fast service
Seams to be a great product
Camera very clear

Smooth way to get service with new drone. Just follow the prompts.

I ordered the Evo pro 2 v3, as I wanted a drone that could take off anywhere as I live on an island with horrible no fly zones, and DJI drones were not cutting it anymore, this drone was such a surprise it is so well built and sturdy and the camera quality is just stunning! I only wish it has 10 bit and the way how it flies feels different to my dji drones but I think I can get used to it. Also night more is a dream you have to see it to understand for yourself

Fast turn around from ordering to arrival at my residence! The Autel Evo II V-3 was well packaged for shipment. Setup was quick and easy. I like the feel of the controller and built in screen better than the DJI Smart Controllers I own for my DJI drones.

After experiencing my friend's Autel in action with NO geofencing and I was hooked and wanted my next purchase (EVO II ver. 3) to be it. After taking my Autel on a few flights I was very impressed. It is rugged, built solid, and has excellent features. I was taking video of a cliffside waterfall and it started to drizzle. I used the return to home and the drone made a direct "B-Line" back to home (me). It rose up a few feet and was heading directly for the shear faced cliffside. The view from the Smart Controller was scary as it looked as if it was going to crash into the cliff. The 360 degree obsticle avoidence kicked into action and rose higher above and to the left of the cliffside to avoid it completely. So far so good, loving every minute of it.

It was a very good experience with Autelpilot Europe.
Product quickly send by transporter and good packed, drone well manufactured, fast and precise communication with the company. Nothing to deplore thank you.