Autelpilot Reviews 

174
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I purchased the EVO II Pro w/6K camera. Excellent drone for flying pipeline to verify right-a-way and inspections on towers and water tower tanks. I also purchased the EVO Lite w/IR camera also used f... See more

Rated 4 out of 5 stars

While they were great for recreational use and professional use it was awesome. But now they are like DJI and abandoning there people and going government on us. So its very hard to get service or the... See more

Rated 5 out of 5 stars

Very very good seller! friendly and attentive! Great drone! The Evo2 pro 6k V3 is a real progression for this drone!! In addition, autelpilot.com often makes very good commercial proposals! So unbea... See more

Rated 1 out of 5 stars

Order number: 2596 An Autel Smart Controller for Series 2 was pre-ordered on 25 May 2021 and $1289.00 paid. I emailed Autelpilot 6 times since July 2021. Initial replies were product was waiting to... See more

Company details

  1. Electronics Store

Written by the company

Autelpilot, an Autel Robotic Official Authorized Dealer. Shopping Autel Robotics drones/quadcopters and accessories at the best price at autelpilot.com. Check out EVO II Drones, EVO Drone, X-Star Drone, EVO & EVO II accessories, and more products now!


Contact info

3.7

Average

TrustScore 3.5 out of 5

174 reviews

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No recent history of asking for reviews

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3.7

All reviews

(174)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Misleading Package information/prices

Information displayed on your web site along with the choices I made during the purchase and checkout are misleading and as a result I did not receive what I expected to receive according to the information displayed and presented on your web site. Comments received from one of your sales representatives came across as offensive with little to no concern with the customer's point of view. The product I purchased is top notch the customer experience not so much.

April 20, 2021
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Reply from Autelpilot

Hi Kelley, we are sorry to hear that. The information/price on our official web is correct. The package list is listed in our product description and we sent you a confirmation notification when you finished your order, the shipment notification also sent to you before shipping, and all these notifications were confirmed by yourself.

Of course, when you received your order, you also sent us an email about this issue, we clarified this to you and sent you several solutions, and we have resent you a new EVO II charging hub as extra compensation for this misunderstanding, now you should have received it.

Anyway, sincerely apologize for this issue to you again. If you still have any questions, please feel free to reach us via email sales@autelpilot.com or on our website: https://www.autelpilot.com/pages/contact-autelpilot Thanks.

Rated 5 out of 5 stars

FIRST PURCHASE OF A DRONE!

Extremely pleased with my purchase. This is the first drone i've owned and am amazed at the ease of flying. Customer service has been great as well. I'm enjoying my new toy and extremely satisfied with the quality of the products from Autel. I would highly recommend Autel.

April 17, 2021
Rated 5 out of 5 stars

I ordered the Autel EVO II Pro 6K with the…

I ordered the Autel EVO II 6K with the fly more package. I am very pleased with my experience as my product arrived quickly, on time, and in good condition. I am very happy with the purchase price as well, it was the best deal I could find online for a bundle package.
As far as the product goes, I am also very pleased with the Autel EVO II Pro 6K. The controls are nice, the aircraft is stable and the image and video quality is excellent!
I will use Autelpilot again for future purchases.

April 14, 2021
Rated 5 out of 5 stars

Autel EVO 2 Pro 6K Rugged Bundle

Autel EVO 2 Pro 6K Rugged Bundle! Great product and a great price! I’ve owned eight drones, five DJI’s (Inspire One RAW, Phantom Pro, Mavic Pro, Mavic Pro 2 and Mavic 2 Zoom) and three Autel EVO’s (two EVO 1’s and now one EVO 2 Pro 6K) The 6K is by far my favorite drone! I get paid to fly, not by being grounded in a DJI NFZ! I’ve have had to practice a bit to get EP2 to be as smooth as the Mavics, but I’m there now! I love the EP2 longer flying times too! Hopefully, AUTEL will develop a 2X zoom version. I would buy it in a heartbeat.

April 8, 2021
Rated 1 out of 5 stars

This company is a Scammer. Do Not Buy from here.

I have ordered an Autel Robotics EVO II Drone Rugged Bundle - 8k Camera Drone Bundle - EVO II Upgrade Rugged Bundle $2,099.00 USD on July 18, 2020. However, UPS has lost the shipment en route to delivery, and UPS company has paid this AUTELPILOT the check on August 27. However, this AUTELPILOT company has not notified me either email, phone or text AT ALL. I was sitting in the dark and kept waiting for the shipment. Then find out from USP delivery company the true story. I have called this number 323-457-8808 so many times as posted on the website, Facebook and all over internet. However, not even one got through. Phone kept ringing, I am not sure this number is legit anyway.
I kept emailing the AUTELPILOT company and wanted a full refund because this was NOT my fault and i have waited too long for my product. There was a respond from Micheal who was asking me to get full refund back or replacement drone, and I have responded back to his email asking for full refund, and it is 11 days since the respond email but i still have not seeing, receiving or any responding back from this gentlment yet. Please let me know what is going on here and are u going to refund or NOT. I will not hesitate to go further if NEEDED to resolve this issue. It has taken too much time out of my daily life and headache which should not be.
Couple of their reviews were from their own people. Do Not trust this company and this company operates in Mainland China. Neither their phone # nor the agents are legit. Completely scam. Should check Autopilot instead.

September 23, 2020
Unprompted review
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