Authority Moving Group  Reviews 5

Do not use this company!!!!!! They will steal your possessions and never deliver them!! It’s been five months since pick up and still nothing!! DO NOT USE!!!

Great company! Would highly recommend!

They provide great services! Would highly recommend using them for your long distance moving services!

Great company! Would highly recommend using them for state to state moves! They go above and beyond!

Do not use this company for your move. They are not the movers, they are brokers who contract your job out to local shippers & drivers. I contracted Authority Moving Group for my out of state move. They were incredibly responsive while booking my job and taking my deposit, but after my truck was loaded and all my things were put in storage they stopped replying to my calls, emails, and text messages. I was quoted 14 business days for my move. It has been 20 business days now and I still don't know whether my shipment left Washington or when it will arrive at my new home. I have the phone number of the person who loaded my truck and have texted him multiple times for an ETA. He responds maybe every third day and has told me more than once that my shipment would be on the way soon and that he would send me the name and number of the driver. I have been told twice that my shipment would leave the next day and twice I've received no response when asking for confirmation the truck had left and an estimated arrival date. I've called the main office and left multiple voicemails. It took two voicemails and two emails before I received a call back. The customer service representative said she would find out the status of my shipment and call me back within a few hours. It's been 3 days and she hasn't called me back. I called them again and got a rep on the line so I could complain about this experience and ask for some kind of compensation for my time and the fact that everything I own is in a storage facility somewhere and I likely won't get my things until after Christmas. This rep said she had to speak to a manager and she promised she would call me back the next day. It is now the next day. No phone call. No response to the multiple text messages I sent. No response to the multiple emails I've sent. No response to the tweets I sent. As I write this I STILL do not have my belongings and I STILL do not have an estimated date of arrival. This is by far the worst customer experience I have ever had and I am going to find every avenue I can to blast this message out to potential customers.