Traumatising Experience: Ignored for Months Until I Threatened Legal Action
AVOID THIS CLINIC AT ALL COSTS IF YOU VALUE YOUR PHYSICAL AND MENTAL HEALTH!!
I have never experienced such disappointment and lack of duty of care from a medical provider. This clinic claims to specialise in late-diagnosed women, but their actions prove they do not care about their patients' wellbeing.
My experience was a series of failures from start to finish.
The clinician was late to the first appointment. During the consultation and via multiple emails, I explained in full detail my pre-existing medical conditions that strictly dictate what medications I can safely take. This required me to relive severe past trauma and triggered PTSD flashbacks.
After taking my payment, the clinic completely ghosted me for two months. I called and emailed weekly. Every time I called, I was told "no one was available," and my emails were entirely ignored. I was in tears on the phone begging for updates and assurance regarding safe medication options.
When they finally did respond, they simply forwarded a generic email from another clinic. They completely ignored every single bit of my medical history and trauma I had shared with them. It was so incredibly distressing it made me physically sick for days.
Exhausted by the negligence, I demanded a full refund. I was promised it within 5 days, but received no email confirmation and no money. I had to chase them for another two weeks with continuous phone calls and emails.
The receptionist, Sienna, was the only helpful person here and genuinely tried her best to connect me with Hailey. However, it wasn't until I explicitly threatened to involve my family solicitors that my money was magically returned the exact same day.
Returning my money only when threatened with legal action proves they were deliberately withholding it and simply did not care until their reputation was at stake.