Autocabprivatehire Reviews 4

Booked a taxi home on the app. Got in with 2 friends and I asked the driver to drop them off on the way back to mine, which I have done countless times before. However this time the driver refused to take us saying that I should have added their destinations when I booked. Like I said I have always booked for home and added destinations when I get in the taxi and this has never been an issue! And the correct fare is taken from my credit card. Both friends live on my route home and it would not have been out of the way at all! After a bit of too and froing I was assured by the driver that I would not be charged. So we ordered another taxi. However this morning I checked the app I have been charged a £3.90 cancellation fee even though I was promised I would not be charged and I DIDN'T CANCEL, THE DRIVER DID! This is basically misuse of my credit card details and nothing short of THEFT. Also, if I had opted to pay cash, they wouldn't have been able to do this so what is the point in using a credit card to pay when they abuse it?

Got completely ripped off by a low life theiving thug wont be using this cowboy firm anymore.

Autocabprivate hirer / magnum taxi are the worst taxi company to deal with. Very unprofessional service they render. I forgot my wallet in one of the taxi. Made several calls to get in touch with the driver. They never got back. One of the operators was shouting at me on the phone. No decorum, bad customer service,just bunch of people put together.
I have also reported one of their drivers who was very unprofessional,no apologies nor feedback from this company. I am done with this company. Uber is more reliable than this set people

Used this taxi company on 26th June 2021 between Stoke train station and Alton Towers. Booked online both ways and they just needed 30 mins notice. £19 each way was very reasonable and the driver arrived early each time, and I received a text saying they were waiting.