AUTODOC - Norway Reviews 

I ordered an item for my vehicle and when it arrived it arrived it arrived it was the wrong part. It happens. Autodoc told me the required part can only be bought from a main dealer. So they refunded me my money.
I am very happy with that outcome.

I'm sorry to say, but returning items is a horrible experience. At the accepted return inquiry, you provide an adress (AUTODOC SE (Retoure - Lager R) Rhinstrasse 132, 12681 Berlin, Tyskland) where the package is not collected by you, and the package is returned to me instead. Your customer service tell me to contact my courier, and forward the package to an other adress?? Your horrible way of customer service has cost me over 110 Euros in shipping fees, NOT ACCEPTABLE AT ALL! Mail sent to stated adress, hopefully somebody will reply shortly....?

Update 15.04.2024:
At last, I got a reply from an agent that did an express refund on behalf of my returned items. My courier package tracking still says "Parcel ready for pick-up" 5 days overdue, not "returned to sender", so hopefully, the package will not be returned to me this time...

I also received a voucher for 220NOK from the agent, so if I decide to buy parts from Autodoc again, it's at last for free delivery.

I have changed (my decision, not forced to by Autodoc) the rating from 1 star to 4 stars, as it seems to be someone in the Autodoc system with understanding and willing to really sort things out, but you really have to struggle to find them. I had to call a German phone number, talk to a rather uninterested agent on the chat, and rate the experience at 1 star on TrustPilot, before I got in touch with a real person that fixed my problem. Autodoc: As soon as you provide your site and app with a easy-to-find customer service that includes a real person trying to solve problems, you will get a 5 star rating from me! And I will be one of your best ambassadors ever. You do not have to wait for your customer to rate in fury on TrustPilot before you show your good side and fix it, make yourself a good example to be followed by others...

Rask levering

Don’t order to be sent to Norway, unless you are 100% sure about what you ordered is matching your expectations. The returning process is a nightmare. They are writing Norwegian versions of the website that the returning cost is to be covered by the client and will be almost the same as you paid for getting them plus 10 euro. In reality if you want to send them by post it will be almost double the price. For cheap items is not even worth, paying more on courier than actual product value. With other words the business is presented in a good shape, similar to Norwegian online shopping websites, what’s happening after is just frustration. Simple cheating. Contacting customer service is like playing lottery, you never know if you manage to get through using appropriate conversation English language with the operator.

it takes a very long time for us to get the goods back😡

Celsius bra

Super shop. EVERYTHING WAS FAST

All parts correct and effectively delivered.

I've tried Autodoc a couple of times over the last few years.

Overall I have a 70% success rate in getting the correct parts, even when verifying chassis numbers etc. The info on the webpage can't be relied upon at times.

What made me submit this review, was i ordered springs 9 days ago, listed as in stock on the webpage, and it says 24-48 hours until It should be shipped. It's been over a week and they still have not left the warehouse.

I'm done using Autodoc, the small difference in price for someone more reputable with fast shipping is worth every penny.

God service, bekreftelse pr telefon at varen passet min bil, rask levering

It’s a great page, cheaper than most of the shops in Norway. But quite often I find that what is described as “fit for your car” really isn’t. So it better to cross check with other pages

Very good service and quick delivery of parts. Good quality and price on their product compare to other company's.

I was looking to buy an upper radiator hose for my Alfa Romeo 159 but Autodoc, hadnt this product.

Their costumer services helped me a lot and called me the hours to update me on the product.

You may havent the product but the other products i bought was official and on good prices.

I resolved the complaint very quickly and conveniently. I am very satisfied with Autodoc