Automatic Door and Hardware Reviews 322

UPS lost my package. I called Automatic Door and Hardware and they sent me a replacement no questions asked.

Gary handled my case in an amazing way!
He was really helpful, i called multiple times and he seems to answer every single time, answering all my inquiries and helping out with all the details.
He is very informative and have a calm assuring voice!
You guys hit the Jackpot with Gary!!

Wow, I wish I could do business with Automatic Door and Hardware everyday! Their customer service goes way above and beyond expectations and I'm so appreciative. I ran into a problem I needed to fix for a customer of mine and Automatic Door and Hardware without hesitation supported me the whole way, getting the product I promised my customer to them with no issues!

When I called I spoke with Gary in customer support. He was extremely helpful in helping me out with my issue regarding the magic force door. I was able to send him some pictures to ensure the correct replacement…sent me to the online store and had replacement is less than 5 days ….

Gary was very helpful from the first and communicated with me on his on time. He was in touch with me for several days and was very helpful finding the part I needed although I did not have a picture of the part. Gary went way above what was expected in trying to find the part I needed. When we need more parts for our church doors I will definitely call Gary.

Gary was really helpful. He was extremely knowledgeable and prompt on the technical questions I had.

Very helpful.

Excellent customer service!! Gary was on point with his knowledge of the product i needed, he was able to locate & order my parts with in minutes. GREAT SERVICE!

Gary was helpful beyond my expectations. He has offered assistance by looking at pictures of my current parts and set up and offered to discuss installment with the person who will be installing our new part.

If you need help figuring out what to do or how to do it … These people will help you make it happen. In my case it was a hardware issue and I wasn’t sure where to start. After my initial contact and a couple of pictures they were able to solve my issue … and it wasn’t even their product … Wow, these people go above and beyond. Thanks Derek !!!

Derek was so patient with me as I know nothing about automatic doors.... I had ordered the wrong part and he assisted me with finding the right one. He had me send him pictures to confirm the part needed. Derek made is so easy for me to get the right thing and explained how to ship the part that I ordered incorrectly.... AMAZING CUSTOMER SERVICE, which is RARE nowadays. Thank you Derek!!

Just placed an order for the Commander.
The customer service rep Gary was very helpful.

Excellent service and good prices. It is also very quick and easy to buy

company is a JOKE... please please stay away.. you will loose all the money.. No returns, or even they will not ship it to you, No response, No phone number to talk to someone - just a voice mail to contact thru email.
They don't respond and they don't provide any service.

Ordered 4 Stanley duraglide roller assemblies. They arrived in a timely manner and the price was on the high side but fair enough. The rollers were installed and failed less then 2 months later. I have emailed them 5 different times with photos and a copy of the order. NO REPLIES FROM THEM. No phone number to contact.
Stay away from this place unless you want to waste money and get no warranty or customer service.
Steve

ordered door on jan 28 2021. received confirmation of order. took my money.
said 7 - 10 days shipping... NO other communication. no phone number.
no wonder amazon does such business! not happy. i want to know where my door is

I would give no stars but that is not an option. We ordered a door opener after sending in photos and speaking with the sales team. WELL... after paying $600 for two day air on 12/22/2020 and receiving the opener on 1/14/2021,22 days late. They should have refunded the shipping. Contacted customer service and guess what... SORRY not our fault "You ordered it... Your stuck with it". NO REFUND. What good is having a sales representative if the burden is placed on the customer. I will be going to the BBB as having the wrong part is one thing but charging for second day air and getting it 22 days later is not acceptable. Customer service should recognize this if nothing else.

I ordered a $197 belt for a Tormax automatic entry door. The belt was described as the belt made for the door model we have. Well, the belt is not the right belt. Sales did respond to my email about the situation saying no to my refund request. My request to customer service was not answered. There is no phone number to call on their web site. If you need a PJ660/260J EL, let me know.

There is no phone number on your web site and I could not your e-mail on the site to work. I can not find the status of my order. I received to initial order conformation by e-mail but have not gotten any other tracking info.

I found that the pricing was good but it was hard to confirm with no one to talk too on the phone.