Auto Europe US Reviews 

7,892
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Travelers frequently share that finding a vehicle and securing reservations online is straightforward, noting that prices and initial rates are often very reasonable and competitive. Many consumers appreciate the clear explanations regarding tolls and itineraries, making their initial arrangements feel completely manageable and stress-free. Some reviewers were not happy with customer service, mentioning that getting help or timely replies from support teams during problems is extremely difficult. People also reported unexpected extra charges and insurance fees demanded by partner agencies upon arrival, leaving travelers stranded or paying much higher totals.

What people talk about most

Service

People report negative experiences with service, noting a lack of support and communication. Customers... See more

Price

Customers had ambiguous experiences with price. While many reviewers expressed frustration over unexpected... See more

Booking process

Users describe ambiguous interactions with booking process, noting that while some experienced smooth and... See more

Customer service

Clients share negative opinions on customer service, consistently highlighting unreachable representatives... See more

Payment

Consumers find payment to be ambiguous due to unexpected charges and uncredited deposits. Reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The booking process with Auto Europe was smooth and easy. However, the rental company they partnered me with (Italy Car Rent) caused significant issues during my trip. The vehicle I received from It... See more

Rated 5 out of 5 stars

I needed to drive from Florida to Massachusetts at the last minute due to a family medical emergency, and no one would rent me a one-way vehicle. After exhausting every booking platform, one call t... See more

Rated 5 out of 5 stars

Simple, cost-effective booking. Now we're hoping for an equally easy pickup at Porto Airport and a great rental. We'll update our review after the trip!

Rated 5 out of 5 stars

Low rate for an automatic Mercedes, within Europe. Very quick to reply to my email inquiries. Easy to change itinerary. When I didn't receive the final invoice from Europcar, they sent it to me, but f... See more


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Auto Europe has been helping travelers find the best car rental rates around the world for over 70 years. In addition to standard car rentals, we also offer sports and luxury car rentals, van rentals, short term European leases.


Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(7,892)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Travel with Bob! (a series o me leading on a variety of tours. of my tours.y of age groups. trips - my

I have rented a car with a automatic steerage for the last 10 years when available in Germany out of Munich and have traveled throughout Bavaria and rest of numerous places further up. Have seen Passion Play '10...83...90...100...110...1220... was invited by Western Germany (Secretary of State (in 1984) to dialog with German educational leaders - over a period of 4 areas...Bonn ...Stuttgart... Munich and Berlin. Have led groups of young and old. Just last week three Germans came to see me at a meeting.

April 5, 2025
Rated 5 out of 5 stars

great phone service

Being older and not real good on booking on line, I was a little concerned about the grand total that I would be charged.....what thru me was the monies owned upon arriving and paying directly for returning car to a different city. So I called your number and the nicest young man answered and walked me thru all charges....and made sure I understood it all. Wish I had gotten his name so that he could be recognized for his great service.

July 21, 2025
Rated 1 out of 5 stars

Unwilling to reimburse for rental car fiasco that made us change our vacation plans two days in a row

After our trip was inconvenienced by the car breaking down, Auto Europe was unwilling to provide any reimbursement.

The car rental went smoothly and the rental company (Flexicar/Autonom) in Tirgu Mures accepted the voucher. On the Monday, June 16, we stopped to fill up mineral water at a spring near Bucin. When we went to start the car to continue driving the car did not start. The place where we stopped had no cell service so we walked for 10 min to see if we could find service. Once we couldn’t get cell service we got a ride from some other kind motorists who were able to drop us off in Praid. We got in touch with a friend also traveling to Red Lake that day who was able to give us a ride, and we told Autonom that in order to not inconvenience our plans any more we would get a new car the following day.

In the morning (June 17), after I reached out, Autonom indicated that they would not be able to deliver a car to us in Praid until 4PM. So we changed our plans for that day (originally planning to go to Sighișoara that day) and accompanied a friend to Tirgu Mures for lunch, and then picked up the car in the afternoon.

The rental car company severely inconvenienced us two days in a row, first by giving us a car which broke down and inconvenienced our afternoon, then by being unable to provide us with a prompt replacement car. They claimed that since we did not have a full tank of gas when returning the original rental (since it died on the side of the road) and since they gave us a more expensive car to replace the car that it made up for the issue. I strongly disagree, but Auto Europe was not willing to argue the matter or to provide any reimbursement.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Making the reservation was easy!

Making this reservation was easy and very cost effective for our upcoming trip!
Hoping the Porto Airport pick up and rental experience is just as easy.
I will update our review at the end of our rental period.

July 9, 2025

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