Do Not use this company at any cost, best to go through the actual company a well known ones like hertz etc. They have taken our money and not provided a car for us and are ignoring all emails. Cust... See more
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Awful awful business. Terrible uncaring customer service. Useless website and they will never ever respond to an online form if you have a problem or query. Avoid like the plague
Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... See more
Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... See more
Company replied
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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simple to use website
March 22, 2025
Reply from Auto Europe EU
We appreciate your kind words about our website. We strive to make our platform user-friendly and accessible for everyone.
Eacy booking process
March 20, 2025
Reply from Auto Europe EU
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
I am an old client of Auto Europe
I am an old client of Auto Europe, the service is very good, the prices also.
March 20, 2025
Unprompted review
Reply from Auto Europe EU
Thank you for your kind words and for being a loyal customer. We appreciate your business and are glad to hear that you have had positive experiences with our services and prices. We hope to see you again soon!
Booking was smooth
Booking was smooth, lot of choices.Lets see, how will go a pikk up.
March 14, 2025
Unprompted review
Reply from Auto Europe EU
Thank you for your kind review! We're thrilled to hear that you found our booking process easy and had a wide selection of options. We hope you have a wonderful experience with your pickup.
Smooth and good comparison of prices…
Smooth and good comparison of prices and options. Has always been reliable when booking for car rental abroad
March 16, 2025
Reply from Auto Europe EU
Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that you found our service helpful and reliable for your car rental needs abroad. We strive to provide our customers with a smooth and easy booking process, and we're glad that we were able to meet your expectations. We hope to see you again soon!
Very easy to use
Very easy to use; great selection of vehicles; competitive pricing
March 12, 2025
Unprompted review
Reply from Auto Europe EU
Thank you for your kind words! We're thrilled to hear you found our service easy to use, with a great selection of vehicles and competitive pricing. We appreciate your positive feedback and will continue to strive for excellence. See you next time!
Trustful service
Trustful service, reasonable and competitive prices. Fast and professional customer service.
March 13, 2025
Unprompted review
Reply from Auto Europe EU
Thank you for your kind words! We're thrilled to hear that you found our service trustworthy, our prices reasonable, and our customer service fast and professional. We strive to provide an exceptional experience for all our customers, and your feedback is greatly appreciated. We hope to see you again soon!
Easy to make reservations
I have an account and then it is very easy to make reservations. I have used Autoeurope many times because it is easy and always works.
March 12, 2025
Unprompted review
Reply from Auto Europe EU
Thank you for your positive review! We’re delighted to hear that you found great value and a wide choice of rentals with Auto Europe. We aim to provide the best options at competitive prices. We hope to see you again soon!
Great follow up by AutoEurope
The website would not accept my current MasterCard which is valid and has sufficient credit limit. I was able to proceed with a Visa card. Perhaps because the Mastercard is denominated in US funds??
UPDATE: my credit card company confirmed that they put a hold on the charge as it was out of pattern for my recent spending on that card. It was not an issue with AutoEurope who have confirmed my reservation. I am updating my review to 5*
March 10, 2025
Reply from Auto Europe EU
Dear Mr. Quinn,
Thank you for your feedback. We can confirm that your payment went through successfully, and your booking is confirmed. A voucher with your confirmation number has been sent to you. Please double-check to ensure everything is in order.
Regarding the issue with your MasterCard, we apologize for the inconvenience. While we cannot determine the exact reason for the decline, it may have been due to currency conversion or a temporary authorization issue. We’re glad you were able to proceed with your Visa card.
If you encounter any further issues, please don’t hesitate to contact our reservation team at +44 203 627 9131 (UK). We’re here to assist you and ensure a smooth experience.
We wish you a wonderful trip and thank you for choosing Auto Europe!
Kind regards,
The Auto Europe Team
I dislike the moment that I arrived to…
I dislike the moment that I arrived to the airport in Larnca and search for the company that I order the car, when I order the car I order it from the web ENTERPRISE rent a car. I pay for the rental 100Euro and it including all the riscks like collision and wills and all what is needed.
I arrive to the airport and search the ENTERPRISE company, at the airport told me that I need to take a bus to get the company, well I took the internal transportation and arrived to the company, the guy after chacing my order said to me that it is not in his office and I need to return to the Airport and search for the company SIXT so i did it, return to the airport, until now I loos lot of time travel to the Enterprise and return to the airport to search the company SIXT.
I didn't understan why all this happens.
I arrived the the SIXT desk and after talking to the woman in the SIXT desk she said to me that there is no option to give me the the car that I order NISAN MICRA , they can give me only Kaia Rio.
O.K I took the KAYA, but she said to me that I need to add 68 Euro for the full insurance. And she block also 150 Euro from my credit card for if I will not return full gas.
This is not right , if I order from Enterprise company why I needed to rich to the SIXT company and why I needed to add more 68 Euro for full insurance, I already pay the 100 Euro that it was including full insurance.
lt doesn't mack sens and I need an answers.
I am very disappointed.
if you will need more details please send me an Email and i will send to you the Reservation No-9BK040 that i order from ENTERPRISE compny and the Resrrvation No. RES-518031 that i recived from the SIXT copany in Larnaca airportand also the payment 68 Euro and the Block payment 150 Euro for the Fuel.
March 3, 2025
Unprompted review
Reply from Auto Europe EU
Good morning,
As previously responded on the first review you sent us about the same issue, we thank you for taking the time to share your feedback with us. And we sincerely apologize for the inconveniences you’ve experienced and truly regret any frustration this may have caused.
To ensure your case is handled thoroughly and appropriately, we have escalated it to our Customer Service Team, as they are best equipped to review and resolve such matters. They will be following up on your case closely and will provide you with an update as soon as they have more information or a resolution.
We truly appreciate your patience and understanding as we work to address your concerns. Thank you for bringing this to our attention, as it helps us improve our services.
Best regards,
The Auto Europe Team
Convenient way to select a rental option
I like the matrix view. More filters would make it even more useful, IMHO.
Hope, the actual rental experience will match the expectations.
March 7, 2025
Unprompted review
Reply from Auto Europe EU
Thank you for your kind words and feedback. We appreciate you taking the time to share your thoughts. We're always looking for ways to improve our services and will consider your suggestion about additional filters for the matrix view. We hope your rental experience meets your expectations. We hope to see you again !
The car was full of damage all around
February 11, 2025
Unprompted review
Reply from Auto Europe EU
Dear Mr. Soltész,
Thank you for your feedback. We’re very sorry to hear of your negative experience when picking up your.
Not only do we understand how frustrating it can be when things don't go as smoothly as expected, we share in your disappointment.
We strive to ensure a seamless experience for our customers. Unfortunately, as a car rental broker, we have limited control over the staff and processes of our car rental partners.
We have requested information through this platform and unfortunately, that request was not met, so in this situation we cannot help you further.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact our local partner, you can use the link below to reach out to our dedicated customer service team.
https://www.autoeurope.eu/customerservice/
Once again, we apologise for the poor level of service provided by the supplier. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Auto Europe Team
Reply from Auto Europe EU
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
Reply from Auto Europe EU
Thank you for taking the time to share your feedback! We’re glad you appreciated our easy-to-use website and the value we offer. At Auto Europe, we’re committed to providing the best service and options for our customers. We can’t wait to serve you again!
Reply from Auto Europe EU
Thank you for your kind words! We're glad you found our pricing straightforward and our interface easy to use.
Reply from Auto Europe EU
Thank you for your kind words. We're thrilled to hear you had a positive experience booking a car with us.
Reply from Auto Europe EU
We appreciate your kind words about our staff and service. We strive to provide our customers with the best possible experience.
Extremely unsatisfied
Extremely unsatisfied. I was charged for the insurance from Auto Europe and car supplier. It was really disappointing :(
November 5, 2024
Unprompted review
Reply from Auto Europe EU
Dear Mr. Egidijus Šemeta,
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience. In order to conduct a thorough investigation and address your complaint properly, we kindly request that you contact our Customer Service department.
Our dedicated Customer Service team is best-equipped to assist you with any issues you have experienced. They will carefully review your complaint and work towards finding a solution. You can reach our Customer Service team by using the below link.:
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
The Auto Europe Team
Easy and fast
March 5, 2025
Reply from Auto Europe EU
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
Reply from Auto Europe EU
Thank you for your kind words! We're thrilled to hear that you found our service easy to use and comprehensive. We strive to make our platform user-friendly and offer a wide range of options to meet our customers' needs. We hope to see you next time!
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