Terrible experience. Rented a car in France with Full Protection insurance through AutoEurope and cannot submit a claim. The customer service phone numbers are all fake. My booking isn't appearing o... See more
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OK mobility played with the fact that the booking was performed through a Broker Auto Europe to set different constraints: I arrived 10 min delay so they announced a no show, so 60€ penalties fees a... See more
Company replied
Auto Europe provides exceptional customer service. the road trip I took throughout Italy in a rented car went without a hitch. The staff was kind, the car was well-maintained, and the pickup was promp... See more
Clear instructions and a reasonable price, but without the 25% it would have been out of sight ! Autoeurope in the email promotion clearly indicated cancellation is possible up to 48 hours wit... See more
Company replied
Company details
About Auto Europe France
Written by the company
Depuis plus de 60 ans, Auto Europe est leader dans le secteur de la location de voiture, et ce, à l'échelle mondiale. Outre la location de voiture standard, nous proposons également la location de camping-car, la location de voiture de luxe et sport, la location de motos ainsi que les services avec chauffeur.
Partenaire des plus grands noms, Auto Europe vous propose plus de 20 000 agences de location dans plus de 180 pays. Notre priorité est votre entière satisfaction.
Partenaire des plus grands noms, Auto Europe vous propose plus de 20 000 agences de location dans plus de 180 pays. Notre priorité est votre entière satisfaction.
Contact info
Landsbergerstrasse 155, 80687, Munich, Germany
- 0 800 904 374
- reservations@autoeurope.fr
- autoeurope.fr
3.0
Average
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Location of the Luxe voiture
I rented a luxury car Auto Europe for a special weekend, and the whole experience was excellent. Both the reservation process and the vehicle were easy to use. The customer support representative has professionally responded to all of my inquiries. Auto Europe is the best place to have top-notch driving experience.
August 20, 2024
Unprompted review
Superb Location Services
Auto Europe provides exceptional customer service. the road trip I took throughout Italy in a rented car went without a hitch. The staff was kind, the car was well-maintained, and the pickup was prompt. With their extensive selection of agencies, I would rent from them once more for my upcoming travels.
August 12, 2024
Unprompted review
Easy and efficient
August 11, 2024
Unprompted review
Worst rent experience
We rented a car for a week and due the CrowdStrike global bug we were prevented to retrieve the car in our final destination.
Autoeurope did NO effort to delay our pickup, even knowing the global IT disruption. More than that, the service client forced us to cancel the rent with a 120€ fee and impose a new reservation (with a higher price, of course).
We weren’t asking for new dates. We were asking to postpone the pickup for the next day.
Your unkindness despite all our explanation is reason enough to not recommend you.
Best,
July 19, 2024
Unprompted review
Reply from Auto Europe France
Bonjour Mario,
Nous vous remercions d'avoir partagé votre avis et sommes navrés de votre déception.
Lors de votre réservation, vous avez accepté nos conditions générales qui stipulent que l'annulation /modification est gratuite jusqu'à 48h avant la prise en charge.
Bien que nous n'ayons aucun contrôle sur les politiques de nos partenaires, nous nous efforçons d'assurer la meilleure solution possible pour nos clients. Pour toute réclamation, veuillez contacter notre service client :
- https://www.autoeurope.fr/my-booking/
Notre conseil pour vos futurs voyages : Notre couverture annulation, proposée lors du processus de réservation, vous permet d'être protégé contre ce type de situation, et couvre les annulations de dernière minute dues à des événements indépendants de la volonté du client, tels que des retards de voyage, des grèves, des conditions météorologiques défavorables, etc.
Une fois encore, nous sommes désolés de cette mauvaise expérience.
Nous restons à votre disposition.
Cordialement,
Valérie
Auto Europe Deutschland GmbH
Simple et rapide
April 30, 2024
Location d’une voiture par Royal Rent…
Location d’une voiture par Royal Rent en Crete pour 9 jours : très bon rapport qualité /prix. Récupération et retour facile à l’aéroport.
April 17, 2024
Unprompted review
SIMPLE ET RAPIDE EN PLUS PRIX RAISONABLE
April 23, 2024
APRES UN ECHEC DE CONNECTION J AI …
APRES UN ECHEC DE CONNECTION J AI VU LE TARIF AUGEMENTE DE 5 EURO ??????
April 11, 2024
Reply from Auto Europe France
Bonjour gerardclaverie,
Merci de nous avoir envoyé votre avis.
En effet, les prix varient régulièrement. Auto Europe n'a aucune influence là-dessus. Les loueurs partenaires augmentent ou diminuent les tarifs selon l'offre et la demande du moment..
Nous restons à votre disposition.
Cordialement,
Magali, Online Marketing Auto Europe
Never got the car
The booth was empty when we arrived a few minutes after 10.00 due to a delayed flight which we had notified about in advance as soon as we knew.
So, we did not get our car and had to arrange another car as neither Autoeurope or Budget was not available in person or on any of the phone numbers listed.
We called several times and wrote several emails, but never got a reply. Even after a week there is still no response.
(Voucher number EU20852772)
Edit: After three weeks still no reply to any mails.
March 23, 2024
Unprompted review
Reply from Auto Europe France
Bonjour Christoffer Dupont,
Nous vous remercions d'avoir pris le temps de partager votre expérience et sommes sincèrement désolés de votre mécontentement.
Vous avez informé qui de votre retard d'avion, Auto Europe ou le loueur partenaire ? Vous indiquez que vous avez envoyé plusieurs emails et vous avez appelé plusieurs fois. Quelle adresse email et quel numéro de tel. avez-vous utilisés ?
Pourriez-vous nous indiquer votre numéro du bon de réservation (Voucher) ? Nous pourrons ainsi consulter votre réservation.
Nous restons à votre disposition.
Cordialement,
Magali, Online Marketing Auto Europe
Site tres convivial
February 28, 2024
Modification de réservation très simple…
Modification de réservation très simple et immédiate
February 21, 2024
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