Auto Europe Norge Reviews 

Quick and easy with good overvew of prices

I ordered and paid for a car online, which I would pick-up at Stavanger airport.
As I was going to be late I called them but as it was outside office hours i couldn't get through (It was on a Sunday so that makes sense).
When I arrive at the desk 30 min late no one were there, which is to be expected. I called the number I found on the table-desk but no one picked up the phone.
I had to leave without getting the car.
Two days later I call to make sure that they will not charge the sum as I didn't get any car.
They tell me that it's my own fault because I call two days later. I told them I worked in a place without wifi or reception and they then said they would look into it.
Two weeks later I haven't heard anything. They have charged the money and i make another complaint, where their response is to look into it.
Well, now it's over another week and I have heard nothing.
They obviously don't care about there customers.
My suggestion would be to rent from either Enterprise or Avis Budget. Enterprise have excellent customer service and would never charge you for a car you didn't get.

Always reliable rentals, I have used the services of Auto Europe for more than 20 years and have never been deceived. Great service!

Used their insurance. I damaged a rental car on a parking lot in Spain, got fully refunded by Autoeurope's insurance without any hassle. Simply the best prices for renting cars around the globe. Used them for years, only positive experience. One advice: avoid booking in sketchy rentals with super low price, since they will try to rip you off selling you several extras, but this has nothing to do with Autoeurope.

Rented a car through AutoEuropa with the company Interrent in Madrid. Extremely good price for one week. But arriving Interrent office the man behind the desk told me that I had to pay extra, about four times as much as the amount I paid AutoEuropa. After some discussion, I said to him that I needed to talk to AutoEuropa. He then told me that if I did not decide immediatly, I could not get ther car, and reduced what I needed to pay to about three times what I had paid AutoEuropa, but also extra for fuel, which he promised I would have back if returning the car full, which I did. But when receiving an email later, it said that the company also had taken about 60£ for petrol. I have asked AutoEurope to help me, but have not received any answer. My experience and learning is that you can not trust the contract made by AutoEurope, next time I will rent directly from rental companies which are trustworthy.

It is sad. Amigo Auto and OK Rent at Alicante airport is the same company, and I have been using them monthly for many years. They were among the very last ones that did not try to scam you or blackmail you into crazy expensive insurance deals. Now those days are over apparently.
The last car I rented (3 weeks ago), I rented as usual through Autoeurope. And as always before I was met with friendly, helpful and effective staff when I arrived at the rental car counter. Sure, it took almost two hours in a waiting line because they had just introduced express service (an option to pay only 18 euro (!) to get in front of the line. And I soon regret not doing that immediately. I ended up being push back in the line all the time because everyone else was tired of waiting. I mean, its summer now. High season. I did expect 1-2 hours waiting line to be fair and brought a book and plenty of water. But then I noticed that they only had two of the 7 counters open. Normally during the winter they have 5-7 counter opened. I guess this was a good way to get 18 euro out of everyone. Smart plan. But not earning them a lot of stars here on Trustpilot. But it got a lot worse! When everything was signed and I was ready to go, they "reminded me" (first time I heard about it!) that I had just signed on paying for every single car part if I crashed. My depositum was 'not really a depositum'. It was more meant for making sure they would get something back at least. I asked to see the prices, and it was just hillarious. It was double of new prices. Basically it means that if I am involved in a car crash (my fault or not) I have to buy them two new cars! I told them that that was not in the terms when I placed the order and pre-paid on internet. They replied that this was 'local fees', which I strongly objected. They put a quick end to the discussion by saying the same thing I have heard so many times from other unserious rental companies the last years; "If you don't like it, then walk!". So there I was. in the same situation millions of tired airline passengers on a short but well deserved holiday find them selves in at at the rental car counters all over the world; Blackmail! Pure and simple blackmail! Of course there was a solution to this. I could just buy their 300euro insurance (for 5 days!) and everything would be fine. Good plan! Now they got 318 euro more out of me. I had payed already for the car (28 euro in total for 5 days!). And at the end I ended up with a price at more than 10 times more than I expected. But what are you going to do? Walk? Well, I didn't walk then. I took it. Because my only alternative would be ruining my holiday. But now a loyal customer have walked away from that company for ever! Now I rather pay 2-300 euro at a serious company. At least I don't get blackmailed. And it is cheaper at the end. It is sad though. They used to be very good...

The ONE U must use for car rent !

Flight info was not working properly. All others was perfect.

Works well, satisfied with offer given

Easy booking site with information and good offers

Good price, easy to navigate through, fast service :-)

All is good and no problems

We're using autoeurope for many years and very happy with its service. Easy booking and affordable prices. Thanks for making our trips enjoyable, with no problems or inconveniences.

My booking was for rent a car, to be collected at airport of Budapest. When I arrived to collect the car I was asked by the Buchbinder employ if I was going to drive the car outside Hungary. I replayed yes, that I was going to drive it to Serbia and Bosnia and Herzegovina. The reply was that I have not selected this countries when booking and that they do not allow driving their rent a cars anyway to this two countries. And that they can not rent me any car.
I contacted AutoEurope call center and they told me that I have not informed them that I am going to drive the car outside Hungary, and that there is nothing they can do to solve this issue.
After calling them twice after this we agreed that I send a cancellation via e-mail and that AutoEurope could charge me for two day rental and refund the rest amount as cancellation of 48 hours. Only thing I had to do was to send a cancellation by mail as I did. This payback was not been done.
Me and my family had to find other mean of transport and we left without and apologies and solution for our travel further. We were charged the full amount for not canceling the reservation 48 hours in advance. This we would of course do in we where aware that we could not use the car in Serbia.
In the process of booking there is no possibility to select this. Only after long search in AutoEurope therms of renting car I fond this confusing information well hidden for the first time in my booking.
This tekst is also very well hidden and is first visible when the booking is completed.
The reply on this e-mail from AutoEurope was: "I dont know who told you that but that is 100% not true. We also told you that on phone. Sorry to tell you but you will get NO refund here". No word of understanding and will to solve this issue. Just presenting me as a lier. I will never use them and Buchbinder again. Worst experience in my life.