Auto Finance Online Reviews 7,248

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting the quick response times and the clear, detailed explanations provided throughout their interactions. Consumers frequently mention the efficiency and ease of the overall service, appreciating how the company handles all the necessary details and keeps them updated at every stage. The user experience is often described as straightforward and hassle-free, with numerous individuals expressing their satisfaction and willingness to recommend the company to others.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness and efficiency. Many... See more

Service

Customers consistently report positive experiences with the service. Reviewers frequently highlight the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are friendly, helpful,... See more

User experience

People report positive experiences with user experience. Customers consistently describe the process as easy,... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the fast and prompt replies to... See more

Based on these reviews

Rated 5 out of 5 stars

I had a lovely guy called Dean help me with finance for our 1st caravan everything was smoothly done and communicated through text, email and phone. Had a problem near the end but they found me a chea... See more

Rated 5 out of 5 stars

Excellent experience from start to finish. Gareth kept us informed every step of the way and even though we swapped from potentially buying a used £20k caravan to a nearly £40k new one the finance rat... See more

Rated 5 out of 5 stars

The agent that I delt with was very straight forward and helpful, He gave me all of the relevant information and called me back when he said he would which was greatly appreciated. Thanks again Dean... See more

Rated 5 out of 5 stars

Very simple process to help us purchase our new motorhome from River Motorhomes in Hereford. Gareth kept us regularly and fully informed about the loan process and was extremely professional throughou... See more


Company details

  1. Non-Bank Financial Service

Written by the company

Auto Finance Online has a team with a wealth of experience in both the finance and leisure industry. We are dedicated to changing the way finance is provided for the purchase of your Motorhome, Caravan, or Horsebox


Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

TOM was amazing

TOM was amazing. He made the process so easy and simple. Communication was brilliant. No pressure at any time. Answering all my questions and concerns right to the very end. A 1st class finance company and Tom your a credit to them well done 👏

April 20, 2026
Rated 5 out of 5 stars

Efficient Service

Gareth provided excellent service. Very efficient and kept me constantly informed of how everything was proceeding. Would definitely recommend.

April 20, 2026
Rated 5 out of 5 stars

Great experience and product

Such a pleasant experience dealing with a company that has the personal touch. Great communication through all stages of the process, great deal for us to purchase our new Caravan. Many thanks to Dean!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I was kept updated regularly by Gareth…

I was kept updated regularly by Gareth and considered the whole process smooth and stress free. I would also like to say that everything was explained to me, and managed to do the online signing which again was thanks to Gareth for that

April 20, 2026
Rated 5 out of 5 stars

A very easy company to deal with

A very easy company to deal with. Dean kept me informed of how things were going at every step by phone ,email or text. Very easy to contact . I would highly recommend them and wouldn't hesitate to use their services again.

April 20, 2026
Rated 5 out of 5 stars

Expertise & ease

This company was knowledgeable about the campervan I was looking to buy which made things much easier and made them stand out against other finance brokers. They answered all the questions I had, both technical and finance related, with ease and the whole process went smoothly thanks to my contact Jay who was responsive and helpful. I now have my van and the monthly payment/finance I needed. Wouldn’t hesitate to recommend.

April 13, 2026

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