Haynes Repair Manuals Reviews 96

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were let down by their experience overall. Many people found the online manuals to be a complete waste of money, citing a lack of specific information for their vehicles and an abundance of generic content. They felt the quality of the product was poor, especially when compared to the detailed print versions they were accustomed to. Customers also expressed dissatisfaction with the price, believing the online manuals did not offer good value for money. They often encountered issues with the website and found the content to be unhelpful for DIY repairs, with some even describing it as misleading.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers express disappointment with the current... See more

Value for money

Customers had negative experiences with value for money, consistently describing products as a complete waste... See more

Website

Consumers find the website experience to be negative, expressing significant disappointment. Many reviewers... See more

Quality

Customers consistently note negative experiences with quality. Reviewers express disappointment with the... See more

Price

Reviewers highlight negative aspects of price, consistently expressing strong dissatisfaction. Many customers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

These manuals are a criminal rip off!! Having used many Haynes printed manuals in the past, I was expecting detailed step by step repair instructions with photos. There are none!! Nothing but generi... See more

Rated 1 out of 5 stars

The digital manuals are really poor compared to the detailed print versions. Hard to follow, miss elements out and say- “refer to main dealer” or something similar. They are no longer repair manu... See more

Rated 1 out of 5 stars

All I can say is bring back the full printed manuals. Purchased online manual for my Škoda Scala. Most the information was generic, was changing rear brakes was hoping for full guidance, such as what... See more

Rated 1 out of 5 stars

If I could give zero stars I would. Compilation of useless facts probably by an IT expert and certainly not a qualified car technician/ mechanic. It’s that bad I can’t even blame Ai as it would have b... See more


Company details

  1. Car Service
  2. Auto Repair Shop
  3. Car Accessories Store
  4. Car Repair and Maintenance
  5. Mechanic

Information provided by various external sources

Explain how to carry out routine maintenance, restoration and servicing of cars and motorcycles, and are aimed primarily at the Do-it-yourselfer.


Contact info

1.2

Bad

TrustScore 1 out of 5

96 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total Rip off

Bought and downloaded manual for Renault Laguna Coupe. Cost £26. A total waste of money. Very little vehicle specific information and very basic accompanying drawings and instructions. I am so disappointed. Old hardcopy manuals were brilliant. You could take out and reinstall engine with all instructions and diagrams very clear. Do not buy manuals. They are just not good. So disappointed. I hope Haynes read there reviews and take note. I believe old Haynes manuals were based on technicians actuals taking cars apart and write manual based on this

November 30, 2024
Unprompted review
Rated 1 out of 5 stars

I bought a haynes manuel for a toyota…

I bought a haynes manuel for a toyota rav4 imagine to my disappointment not seeing a guide on how to remove the crankshaft and con-rods and Pistons. Absolute rubbish total rip off. No help to anyone. The old haynes manuels were great. These online manuels gloss over every repair. Please don’t waste your money.

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid

I just bought Haynes Autofix an hour ago, but I already sent them an email about wanting my money back.
What happened?
I bought Haynes AutoFix for my Seat Ateca, and when I went to see how to change the oil, it showed me a video of a Renault, not Seat.
I than wanted to see if I can find the location of the oil filter, but I can't.
I can go and open the bonnet and crawl under the car to find the oil filter location, but than why did I paid for something which is of no help?
I miss the old paper Haynes Manual, that was a lot better quality,
Fool me once Haynes , and you'll get my money the LAST time.

October 26, 2024
Unprompted review
Rated 1 out of 5 stars

Paid £27 for a Citroen Dispatch / jumpy…

Paid £27 for a Citroen Dispatch / jumpy manual. You have to get the online manual now. Once bought and paid for you can access it. There is very little information there. It did not cover the task
I required. But as I have accessed it, no refund. If you are an avid car DIYer , please don’t bother to get these online manuals anymore . They really are a waste of money

October 17, 2024
Unprompted review
Rated 1 out of 5 stars

Awful!!!

Awful!!!! This is a generic guide and provides no specific model detail. Complete waste of money. I thought that this would be like the old printed manuals of old with useful tech drawings and tips. The preview does not reveal this.
A waste of £27. I feel I should receive a refund.

August 13, 2024
Unprompted review
Rated 1 out of 5 stars

Reflector light has been pushed inwards…

Reflector light has been pushed inwards by someone reversing into my car whilst parked. Looking at the
bumper removal in the online manual it simply says "remove rear light unit" but doesn't say how that is to be achieved. Continuing on there are simple diagrams indicating where screws and screw caps are to be removed but no suggestion as to which tools are required. Explanation is non existent. Seems to be written for people who already have a knowledge of mechanics which I do not. I could do better looking at You Tube videos! A waste of £27. I have tried to submit this review to Haynes directly but get a 500 error and told to refresh the browser - yes I have done that too.

June 13, 2024
Unprompted review
Rated 1 out of 5 stars

almost useless

Dont bother there is very little info for your specific car mine is a peugeot 3008 I have bought manuals for many years for my cars this is mostly general info photos and descriptions are not for my car the old printed manuals were very good thats a thing of the past!
Waste of money feel like I have been cheated
Almost useless £26 down the drain

July 2, 2023
Unprompted review
Rated 1 out of 5 stars

Very little useful information

When you want to see how to route an aux belt on a CRV it tells you how to jack up a car (well I would not be tackling this job if I did not know how to do it), but it does not show me the route.
In the end I had to use Google, to find out the path. Really feel £26 is far too much for the paltry information it imparts.

July 2, 2022
Unprompted review
Show reviews in all languages. (96 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look