Buying my first car through AutoHero was honestly a great experience from start to finish. At the beginning, I was a bit skeptical about purchasing a car online without seeing it in person—it... See more
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Just had my car delivered today :) It is a 9 year old car but looks like new! The car was spotlessly clean inside and out. The delivery driver went over all the defects as per the website signs of we... See more
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The ads are full of mistakes. You can't count on anything written in their ads. I ordered a car which was advertised as accident free. Then I asked for the details of the latest service done by AutoH... See more
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The delivery was a bit stressful since it was rescheduled twice, but everything else was great and we are really happy with our purchase. The staffs could not speak englisch but behaved really nice a... See more
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Company details
About Autohero Deutschland
Written by the company
Autohero - Auto kaufen: Endlich einfach
Bei Autohero sind wir der Meinung, dass der Kauf eines Autos bequem, sicher und absolut sorgenfrei sein sollte. Deshalb findest du bei uns ausschließlich von uns geprüfte und aufbereitete Autos aus unserem eigenen Bestand. Du suchst dir einfach dein Wunschauto aus – und wir kümmern uns um den Rest. Und das Beste: Mit unserer kostenlosen 21-Tage-Geld-zurück-Garantie und der Bezahlung erst bei Übergabe kannst du alle Zweifel über Bord werfen und dich entspannt auf dein neues Auto freuen.
Finde jetzt dein Auto, im Web oder der App.
Bei Autohero sind wir der Meinung, dass der Kauf eines Autos bequem, sicher und absolut sorgenfrei sein sollte. Deshalb findest du bei uns ausschließlich von uns geprüfte und aufbereitete Autos aus unserem eigenen Bestand. Du suchst dir einfach dein Wunschauto aus – und wir kümmern uns um den Rest. Und das Beste: Mit unserer kostenlosen 21-Tage-Geld-zurück-Garantie und der Bezahlung erst bei Übergabe kannst du alle Zweifel über Bord werfen und dich entspannt auf dein neues Auto freuen.
Finde jetzt dein Auto, im Web oder der App.
Autohero - Auto kaufen: Endlich einfach
Written by the company
- Bei Autohero sind wir der Meinung, dass der Kauf eines Autos bequem, sicher und absolut sorgenfrei sein sollte.
- Deshalb findest du bei uns ausschließlich von uns geprüfte und aufbereitete Autos aus unserem eigenen Bestand. Du suchst dir einfach dein Wunschauto aus – und wir kümmern uns um den Rest. Und das Beste: Mit unserer kostenlosen 21-Tage-Geld-zurück-Garantie und der Bezahlung erst bei Übergabe kannst du alle Zweifel über Bord werfen und dich entspannt auf dein neues Auto freuen. Finde jetzt dein Auto, im Web oder der App
Darauf kannst du dich bei Autohero freuen:
21 Tage Geld-zurück-Garantie | Geprüft & aufbereitet | Inkl. 1 Jahr Garantie
Geprüfte Gebrauchtwagen, Lieferung bis vor die Haustür, 21 Tage Geld-zurück-Garantie, 1 Jahr Garantie auf jedes Auto und Zahlung erst bei Fahrzeugübergabe. Optional bieten wir dir gerne eine Garantieverlängerung, Finanzierungsmöglichkeiten, die Inzahlungnahme deines alten Autos sowie einen Zulassungsservice an.
Mehr erfahren? Gerne! Auf autohero.com findest du alle Infos und noch mehr.
Contact info
Bergmannstr. 72, 10961, Berlin, Germany
- 030 2016381120
- kundenservice@autohero.com
- autohero.com/de
4.2
Great
18K reviews
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Very transparent process
Very transparent process. The car arrived very quickly and in pristine condition.
December 2, 2025
Unprompted review
Reply from Autohero Deutschland
Dear customer,
thank you so much for your kind feedback. We’re delighted to read that you appreciated the transparency of our process and that your car arrived quickly and in pristine condition. Wishing you many happy miles ahead!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Customer service was easy to access with no English support
Customer service was easy to access, which was good, but every time I called, there was no English language support, and I had to call back again.
July 9, 2025
Unprompted review
Reply from Autohero Deutschland
Dear customer,
thank you for your honest feedback. We’re glad to read that you found our customer service easy to access, but we apologize for the inconvenience caused by the lack of English language support. Your comments are important to us and help us improve our service for all customers. We will pass your feedback to our team and review how we can offer better language support in the future.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Reply from Autohero Deutschland
Dear Mr. Quandeel,
thank you very much for your positive feedback! We’re delighted to hear that the handover process was smooth and fast. We wish you lots of joy with your new car and safe journeys ahead!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
The delivery was fast
The delivery was fast, and they provided excellent customer support.
November 26, 2025
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Jochiac,
thank you so much for your kind words! We're delighted to hear that you were satisfied with the fast delivery and our customer support. Your positive feedback motivates our team.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Reply from Autohero Deutschland
Dear Mr. Singh,
thank you so much for your positive feedback! We’re delighted to read that you were happy with our service. Your satisfaction is very important to us.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Reply from Autohero Deutschland
Dear customer,
thank you so much for your kind words! We're glad to hear that you're happy with your experience.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Reply from Autohero Deutschland
Dear customer,
thank you so much for your kind words and wonderful feedback!
We’re delighted to hear that you had such a positive experience with us and appreciated our speed and professionalism.
It means a lot to our team, and we hope you enjoy your new car.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
My experience with Autohero has been…
My experience with Autohero has been absolutely fantastic from start to finish. The entire process was incredibly easy and smooth — from browsing cars online to finalizing the purchase, everything just worked without any hassle.
The financing options were surprisingly good as well, offering very fair and competitive percentages that made the decision even easier. I really appreciated how transparent and straightforward the financing process was.
A special shoutout to the customer service team: they were friendly, responsive, and genuinely helpful throughout the whole journey. Anytime I had a question, they were quick to support me and made sure I felt confident every step of the way.
Overall, Autohero delivered an exceptional buying experience, and I couldn’t be happier with my new car. Highly recommended!
November 26, 2025
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Miller,
thank you so much for your wonderful review! We’re delighted to read that your experience with Autohero was fantastic from start to finish and that everything went so smoothly for you. It’s great to know that our financing options and transparent process helped make your decision easy.
We also truly appreciate your kind words about our customer service team. Supporting our customers every step of the way is very important to us, and we’re glad you felt confident and well taken care of throughout your journey.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Reply from Autohero Deutschland
Lieber Kunde,
herzlichen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie rundum zufrieden waren. Wir wünschen Ihnen weiterhin viel Freude und allzeit gute Fahrt.
Sollten in Zukunft Fragen oder Anliegen bestehen, zögern Sie bitte nicht, uns unter der Rufnummer 0800 664 664 0 oder per E-Mail an kundenzufriedenheit@autohero.com zu kontaktieren. Wir stehen Ihnen jederzeit gerne zur Verfügung.
Mit freundlichen Grüßen
Ihr Team von Autohero 🚗✨😊
Great experience!
November 23, 2025
Reply from Autohero Deutschland
Dear customer,
thank you very much for your positive feedback! We’re delighted to hear that you had a great experience with us. We wish you lots of enjoyment with your new car and safe travels at all times!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
It was wonderful Experience With…
It was wonderful Experience With AutoHero.
The Service was great and fast.
Every Question asked was answered clearly.
Every detail on The Autohero page was hundred percent accurate.
Just Love it
November 19, 2025
Unprompted review
Reply from Autohero Deutschland
Dear customer,
thank you so much for your wonderful feedback! We’re delighted to read that you had such a positive experience with AutoHero. It’s great to know that our team was able to answer all your questions clearly and that you found our service fast and reliable. We always strive to provide accurate information and outstanding support for our customers.
Thank you again for your trust and kind words—enjoy your new car!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Excellent experience with AutoHero
Excellent experience with AutoHero — everything was perfect from start to finish!
November 14, 2025
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Atta,
thank you so much for your wonderful review! We’re delighted to read that everything was perfect from start to finish and that you had such an excellent experience with us. Your feedback means a lot to our team and motivates us to keep delivering the best possible service. Wishing you lots of joy with your new car.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Second car I bought from them
Second car I bought from them. Delivery was easy and had enough time to register the car with the yellow plates.
Would be great if there was an option to register with red number plates directly.
November 13, 2025
Unprompted review
Reply from Autohero Deutschland
Dear customer,
thank you so much for your wonderful feedback and for choosing us again for your second car purchase! We’re delighted to read that the delivery went smoothly and that you had ample time to register your car with the yellow plates. Your suggestion regarding an option for red number plate registration is very much appreciated—we will definitely take it into consideration for the future. Enjoy your new car, and we look forward to assisting you again!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
All is good i have a good experience…
All is good i have a good experience with auto hero till now
November 17, 2025
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Afridi,
thank you so much for your positive feedback! We’re delighted to hear that you’ve had a good experience with Auto Hero so far. Enjoy your car.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
After sale communication and car…
After sale communication and car handover was smooth. Maybe during the buying process the contact points could be made easier as some things are not clear on the website itself.
November 17, 2025
Unprompted review
Reply from Autohero Deutschland
Dear Ms Zaaina,
thank you very much for your honest feedback! We’re glad to read that you found the after-sale communication and car handover smooth and satisfactory. We also appreciate your constructive comments regarding the buying process and our website. Your suggestions help us to continuously improve and provide our customers with the best possible experience. If you have any more specific suggestions on how we could make the buying process clearer, please don’t hesitate to let us know. We wish you all the best with your new car.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Everything was, just, perfect
Everything was, just, perfect. Easier than shoes to buy online. Fast, delivery was on time, buying process takes, like, 10 minutes, delivery 20 minutes. If you want to buy a car, don't overthink it, buy it on Autohero and you will be very pleased.
November 12, 2025
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Ruzicic,
thank you so much for your wonderful feedback! We're delighted to read that your experience was so smooth and easy—from the fast buying process to the on-time delivery. Your recommendation means a lot to us, and we're thrilled that you found everything to be just perfect. Enjoy your new car!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Not good service documents section
The service of the document section is very bad
November 11, 2025
Reply from Autohero Deutschland
Dear customer,
We regret to hear about your dissatisfaction and apologize for the inconvenience caused.
Thank you for the personal conversation in which we were able to address your concerns together. We are happy to be able to help you.
Your satisfaction is our top priority, and we will do everything we can to regain your trust.
If you have any questions or concerns, please do not hesitate to contact us.
Kind regards,
Your Autohero team
Buying a car was never so simple.
Buying a car was never so simple.
Honest prices, clear deadlines, everything was very smooth. Zulassung cost is affordable. Very kind personnel, especially at the car pick-up. Totally recommended.
November 8, 2025
Reply from Autohero Deutschland
Dear customer,
thank you so much for your wonderful feedback!
We’re thrilled to read that your car buying experience was so simple and smooth. Honest prices, clear deadlines, and affordable Zulassung costs are things we take great pride in, and it’s fantastic to know you appreciated them.
A special thank you for highlighting our team’s kindness, especially at the car pick-up. Your recommendation truly means a lot to us!
We wish you lots of joy with your new car.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Completely satisfied
I'm completely satisfied.Fast and easy process of buying the car, selling my old car in exchange.
I had a couple of problems with the used car I bought but the service was very good and easy to work with and had no problems.
September 22, 2025
Unprompted review
Reply from Autohero Deutschland
Dear customer,
thank you for submitting a review of Autohero.
We regret to hear about your dissatisfaction and sincerely apologize for the inconvenience caused.
We would like to discuss your concerns with you personally and work out a solution together.
Unfortunately, we are unable to identify you as one of our customers.
Please provide us with your contact details or contact us directly. This will enable us to deal with your concerns quickly and efficiently.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team
It was a good experience because they…
It was a good experience because they were with me all the way
November 5, 2025
Unprompted review
Reply from Autohero Deutschland
Dear Ms. Mensah,
thank you so much for your positive feedback! We’re delighted to hear that you had a good experience and that our team was there to support you every step of the way. Your satisfaction is very important to us.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
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