I had a fantastic experience buying a car from Authero. I actually bought the car entirely online without a test drive, which can usually feel risky, but Authero was completely clear and transparent a... See more
Company replied
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See what reviewers are saying
I've seen many reviews here complaining about they're not responding or they don't want to fix the issues etc etc which in my case has been quite the opposite. I paid for 3 year premium warranty a... See more
Company replied
i didnt even get the car yet, but special tnx to Robert. we called daily and he explained Thoroughly all the steps of pre-purchase and post-purchase. therefore not in layman's terms, but 100 accurate... See more
Company replied
They promise the car two different person at same time.They are not ashamed an sent email to me saying sorry.I charged loan from bank.One day ago your car in process and another day your car has been... See more
Company details
About Autohero België
Written by the company
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Autohero - Auto kopen: Eindelijk makkelijk / Acheter une voiture : Enfin facile !
Written by the company
- Ben je op zoek naar je volgende auto? Bekijk dan onze Autohero Centers of bezoek autohero.com.
- Ongeacht het merk, ongeacht het model: meer dan 500 gebruikte auto's tegen top prijzen wachten op je. Elk met een transparante onderhoudsgeschiedenis, geïnspecteerd door Autohero, professioneel gereconditioneerd en met een gratis garantie van 1 jaar. Heb je vragen? Ons team staat klaar om je telefonisch, via e-mail of persoonlijk in een van onze Autohero Centers te adviseren. Vind nu je auto bij Autohero.
- Vous cherchez votre prochaine voiture ? Alors, découvrez nos Autohero Centers ou visitez autohero.com.
- Peu importe la marque, peu importe le modèle : plus de 500 voitures d'occasion à des prix imbattables vous attendent. Chacune a un historique de service transparent, est inspectée par Autohero, reconditionnée professionnellement et est livrée avec une garantie gratuite d'un an. Vous avez des questions ? Notre équipe sera ravie de vous conseiller par téléphone, par e-mail ou en personne dans l'un de nos Autohero Centers. Trouvez dès maintenant votre voiture chez Autohero.
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Contact info
Uitbreidingstraat 82, 2600, Berchem (Antwerpen), Belgium
- 03 393 06 50
- info.be@autohero.com
- autohero.com/nl-be
4.4
Excellent
3K reviews
Asks customers to review
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Reply from Autohero België
Bonjour,
Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que vous êtes satisfait du service de Teo. Nous lui transmettrons votre message, cela lui fera plaisir.
Bonne route et à bientôt !
L’équipe Autohero 🚗
Everything goes fast.
September 9, 2025
Unprompted review
Reply from Autohero België
Dear Sam,
Thank you for your feedback! We're glad to hear that everything went quickly and smoothly for you. We strive to provide an efficient service for our customers, so it’s great to know we met your expectations.
If you have any questions or need further assistance, please don’t hesitate to reach out. Enjoy your new car!
Kind regards,
Team Autohero 🚗
Nice experience.…
The personeel was really polite and helpful when it came the moment to collect the car. I've immediately noticed an issue and Niguel guided me on the necessary to do.
October 16, 2025
Unprompted review
Reply from Autohero België
Dear Alex,
Thank you for sharing your experience. We’re very pleased to hear that our team was polite and helpful during the collection of your car. It's great to know that Niguel was able to guide you right away when you noticed an issue, ensuring you knew exactly what to do.
If you need any further assistance or have more questions, please don’t hesitate to get in touch. We appreciate your feedback and hope you enjoy your new car!
Kind regards,
Team Autohero 🚗
Thank you for the excellent service
Thank you for the excellent service. The staff was professional and helpful, and explained everything accurately. The car was as required, and the delivery experience was fast and organized. Of course I will deal with you again and recommend dealing with you
October 9, 2025
Unprompted review
Reply from Autohero België
Thank you very much for your kind words! We’re delighted to hear that you’re satisfied with our service and your car delivery experience. We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Team AutoHero
Is perfect 👍👍👍
September 30, 2025
Reply from Autohero België
Bedankt voor uw positieve feedback! Fijn om te horen dat alles naar wens was.
Met vriendelijke groet,
Team AutoHero
Boris was a great help getting to know…
Boris was a great help getting to know my newcar
October 6, 2025
Unprompted review
Reply from Autohero België
Thank you for your positive feedback!
We’re glad to hear that Boris was helpful in introducing you to your new car.
Kind regards,
Team AutoHero
I buy my first car Citroën C3 and iam…
I buy my first car Citroën C3 and iam very happy from this dealer.
I was today at pick up point in Machelen two very good and professional guys was help me .
Daoud and Gabriel first class.
Auto Hero Premium 5 stars.
October 1, 2025
Unprompted review
Reply from Autohero België
Thank you for your positive review. We’re glad to hear you’re happy with your Citroën C3 and the service from Daoud and Gabriel. Enjoy your new car!
Best regards,
Team AutoHero
Good service
Good service, nice and professional people give the car in a good way in the pick up centre the Machelen.
September 27, 2025
Unprompted review
Reply from Autohero België
Thanks a lot for your positive feedback! Great to know that our team in Machelen provided a smooth and professional handover.
Kind regards,
Team Autohero
I had and still have a very bad…
I had and still have a very bad experience with them, which I didn't expect, I bought a car from them and picked it up in a pitiful state, dirty, even very dirty, empty tank, the battery was discharged being a hybrid plus other problems with the turbo and engine mounts, problems that I noticed from day one. I took the car to have a diagnosis done on my own money, it turned out that the car really has the problems I listed but the people at Autohero don't want to repair it under warranty. So, get rid of Autohero or at least lower the price of the car by at least 25 percent and get it without a warranty, because anyway that warranty is completely useless and to their advantage.I'll hang up on you if you don't agree with them.
very very bad
August 21, 2025
Unprompted review
Reply from Autohero België
We are sorry to read that this is your experience with us. We do want to make an important clarification. We have invited you twice to bring the car to a BMW garage so the issues could be properly diagnosed and addressed under warranty. Unfortunately, you chose not to do this and continued driving more than 9,000 km with the reported problems. By waiting several months before having the car inspected by the garage we indicated, the situation has worsened unnecessarily.
It is very disappointing to see that you accuse us of not wanting to help, while from the very beginning we have been ready to support you and resolve the matter in the correct way.
Reply from Autohero België
Great feedback! Thank you!!
Robert Kajtazi is the best!
Robert Kajtazi helped me with tips and relevant information about different types of cars. He has helped me from the start till finish with alot of patience and care! Thanks Autohero! 10/10 service
June 27, 2025
Unprompted review
Reply from Autohero België
Hartelijk dank voor je geweldige review en de mooie woorden over Robert Kajtazi! We zijn blij te horen dat hij je van begin tot eind zo goed heeft begeleid met geduld, zorg en waardevolle informatie.
Bij Autohero streven we ernaar om elke klant een zorgeloze en persoonlijke ervaring te bieden – fantastisch om te horen dat dit bij jou gelukt is.
We wensen je veel rijplezier met je nieuwe auto en hopen je in de toekomst opnieuw van dienst te mogen zijn.
Met vriendelijke groet,
Het Autohero Team 🚗💙
Reply from Autohero België
Thanks a lot for the kind words! 🙌 We're super happy to hear you had a great experience and that Michel could help you out like a true pro. We'll make sure he sees your shout-out – it'll make his day! 🚗💨
Enjoy your new ride and don’t hesitate to reach out if you need anything else.
Disappointing Experience and Lack of Professionalism – Be Cautious
I had a very disappointing experience with Autohero regarding a Lexus UX 250h we were seriously considering purchasing.
After multiple phone calls and confirmation from several Autohero agents (including the Antwerp office), we made a trip from Antwerp to Kortrijk to inspect the vehicle. Upon arrival, the car didn’t even start due to a dead battery. No prior notice, no apology – just wasted time and energy for a completely preventable issue.
We also had asked for essential documentation and information about the car’s condition, warranty, and hybrid battery health before and after the visit. While we were told they would email everything shortly, we never received any of it – not even a basic follow-up, despite further attempts to contact them.
Even worse, we were told to contact Lexus for some of the documentation, but Lexus confirmed that this is the seller’s responsibility.
This kind of customer treatment is not acceptable. No respect for buyers’ time and no transparency.
If you're considering Autohero, I recommend being extremely cautious and demanding all documentation in writing before committing to anything. Sadly, this has been a frustrating and unprofessional experience.
May 24, 2025
Unprompted review
Reply from Autohero België
We're sorry to hear that your experience with Autohero did not meet your expectations. We strive to provide a high level of service to all our customers, and it’s disappointing to learn that we fell short in your case.
If there is anything that remains unclear or if you still have unanswered questions, please don’t hesitate to contact us. We’re happy to assist you further.
I am very happy with my new car !!
I am very happy with my new car !!! Autohero is the best !!
May 3, 2025
Not good seller!
April 29, 2025
Unprompted review
I am still accessing the vehicle and I…
I am still accessing the vehicle and I love what am seeing comfortable and clean
April 11, 2025
Buying a car was very smooth
Buying a car was very smooth and happened in a few minutes. Would for sure recommend it
March 25, 2025
Unprompted review
warranty its a joke
The car are decent but the warranty its a scam i will seek help from a lawyer i have payed for a premium 24 months warranty and they refuze to fix my car .
I will seek justice in court !
March 26, 2025
Unprompted review
Reply from Autohero België
Dear Dumitri,
We understand that this situation is frustrating for you. We have reviewed your case and, unfortunately, the warranty – including the premium 24-month coverage – does not cover wear-and-tear parts. This is a standard policy followed by all car dealers.
If you have any further questions, we are happy to assist you.
Kind regads,
Hanne
They were professional
They were professional, and friendly and was ready to help and answers all question you had.
March 15, 2025
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