I bought from your online store [order #PED6TIY0W] a set of "CPC200-Tbox Plus Android 12.0 Internet AI Box-Wireless Apple Carplay & Android Auto" on 2023/04/20. The product has been working great... See more
Company replied
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See what reviewers are saying
I'll leave my feedback here. I've been using the product for about one year and had never experienced any problems. Today, however, I had a small, trivial issue: a setting on the box was preventing th... See more
Company replied
I updated CPC200 and got error after update. QR code remained on the screen and could not move nor deleted. It's annoying and disturbing. I sent email to support team, and exchanged several respons... See more
Company replied
Carrying CarPLay on my Tesla 2001, it works and has fully support on CarPlay apps. It works in a brrowser but it is relatively fast in reaction to touch and clicks I'm sure with newer Tesla platform i... See more
Company details
Written by the company
We are committed to producing a high-end, cost-effective CarPlay Adapter Dongle. We have a factory and independent R&D team to design and produce exclusive private model products with customized configurations with quality products, excellent pre-sales and after-sales service, and many years of market experience. Autokit Carplay has achieved brilliant achievements, gained huge sales, and a good reputation all over the world.
Contact info
4.8
Excellent
146 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Product. Better Support
I have a CarLinkit/Air2 that I love for making my CarPlay Wireless. It works flawlessly most of the time but if there is a glitch the support team are on quickly and efficiently
Highly recommended
May 27, 2024
Unprompted review
Reply from Autokitcarplay
Hearing about your positive experience is truly rewarding for us. Thank you for sharing!
Reply from Autokitcarplay
Your feedback brightened our day! It's wonderful to know you're happy with our services.
Good Product fast delivery
Good Product fast delivery, good and responsive support.
May 22, 2024
Unprompted review
Reply from Autokitcarplay
Thank you for your positive feedback! We're thrilled to hear you had a great experience with us.
Reply from Autokitcarplay
We are honored to get your approval, happy to serve you, have a problem welcome to contact us at any time, we have a strong after-sales team for you to solve the problem
New car not connecting
Had my kit in my old car for about a year without problems.
Then I brought a new car a MG HS and it just wouldn’t connect or just connect a few times if it felt like it.
Sent a report and a day later a lovely lady Niki replied asking a few questions and an updated firmware and a change in settings and all is well again.
Great service and thanks again.
April 22, 2024
Unprompted review
Reply from Autokitcarplay
Thank you for your feedback! We're delighted to hear that Nikki was able to assist you promptly and that the issue with your kit connecting to your new MG HS has been resolved. Enjoy your improved experience on the road, and please don't hesitate to reach out if you need further assistance. Safe travels!
I had trouble connecting
I had trouble connecting and couldn't figure it out on my own, I contacted customer service and they helped me figure it out! I am completely satisfied!
May 2, 2024
Unprompted review
Reply from Autokitcarplay
We're ecstatic to receive your positive review! Thank you for recognizing our efforts. If there's anything else we can do for you, don't hesitate to let us know!
thanks for help i update my dongle
April 29, 2024
Unprompted review
Reply from Autokitcarplay
You are welcome! :D We're grateful for your review and are committed to delivering excellence to you.
I had an issue with the connectivity of…
I had an issue with the connectivity of the product, but Kris (customer service) was there and helped me. They say after 1-2 working days that they reply, but in my case they replied the next day.
April 22, 2024
Unprompted review
Reply from Autokitcarplay
Thank you for your review! We're pleased to hear about your positive experience with us. Your feedback encourages us to maintain the high level of service that you deserve.
After-sales support
The after-sales support works well, even though the product was purchased on Amazon, they took care of my case.
April 12, 2024
Unprompted review
Reply from Autokitcarplay
Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with our service. If you ever need assistance in the future, feel free to reach out. Cheers
Money back guaranteed
I had a good experience because they were honest. If you’re not satisfied they will refund you. To me that’s that’s huge when dealing with any company. Thanks Nikki for your help!
March 22, 2024
Unprompted review
Reply from Autokitcarplay
We're delighted to learn about your positive experience with our company, particularly noting the appreciation for our commitment to honesty and our refund policy. we firmly believe in transparency and ensuring our customers' complete satisfaction. It's heartening to know that this approach resonated with you and instilled confidence in your dealings with us.Nikki will be thrilled to receive your kind words of thanks, as providing exceptional assistance is at the core of what she does. Rest assured, we will share your compliments with her, which will undoubtedly boost her dedication to delivering outstanding service.
Superstar Nikki!!! 💫⭐️
I mean guys, you are making the best solution for people around the world! car companies can’t even do that! Wow! And you have Nikki! Nikki is an absolute gem! As a company, you won't find another. She's truly one-of-a-kind. Her genuine care and dedication made my experience exceptional. It's clear she puts her heart into her work, and I'm incredibly thankful and grateful for her outstanding support. Nikki, you're the one and only, and I can't thank you enough!
March 22, 2024
Unprompted review
Reply from Autokitcarplay
Thank you for your glowing review and heartfelt admiration for our solutions and, most notably, Nikki's exceptional service. We're thrilled to hear that we've exceeded your expectations and positively impacted lives globally.Nikki is indeed a rare gem, and we appreciate your recognition of her genuine care, dedication, and unique spirit. Your kind words will undoubtedly inspire her and our entire team to maintain our unwavering commitment to delivering extraordinary experiences.We're grateful for your loyalty and look forward to continuing to serve you with excellence.
Updating firmware issues
It was imposible for me to update the dongle therefore I asked customer services support for the firmware file which was sent yo muy email the next day.
March 11, 2024
Unprompted review
Reply from Autokitcarplay
I'm sorry to hear that you were experiencing difficulties updating the dongle firmware. It's great that you reached out to customer service for support. Getting the firmware file sent to your email the next day was definitely helpful. If you encounter any further issues or have any questions about the firmware update process, feel free to ask for assistance.
Bought it from Amazon - got great support directly
Bought it from Amazon, worked great for over a year, suddenly not connecting anymore. Got help within hours from the support no matter i bought it from Amazon. After new install of provided firmware works again. Great support.
March 9, 2024
Unprompted review
Reply from Autokitcarplay
Thank you for sharing your experience, both the initial satisfaction with our product and the prompt resolution of the recent connectivity issue. We're glad our support team was able to swiftly assist you, even though your purchase was made through Amazon, and that the firmware update successfully restored functionality.Your feedback is invaluable, and we appreciate your trust in our product and support services. Should you need any further assistance in the future, please don't hesitate to reach out.
TBox Plus plus GREAT after sales service!
I bought the TBox Plus. I had a few minor issues when setting it up but was able to figure them out with a little patience. The biggest issue was not realizing that I had to set my head-unit (the car display) to allow Apple Car Play.
After it was working, I enabled password protection on the Android 13 version. The password protection worded but I was not able open the on screen touch pad and have it stay open to enter the password.
I wrote an email to AutoKitcarplay. I heard back in less than 24 hours. Kris laid out what I need to do along with all the links for the files I needed and a video showing the process. Great work Kris! The only comment I have about the video is that it played a little too fast to follow. It took a a few times of watching and replaying some parts.
Thanks TechJeff for recommending the TBox.
February 26, 2024
Unprompted review
Reply from Autokitcarplay
We're absolutely thrilled to receive your positive feedback on Trustpilot! Our team works hard to provide the best service experience, and we're glad to see it paid off for you. Thank you for sharing your thoughts!
Sara made my experience great 😃👍
Sara made my experience great 😃👍
I had messaged with two other employees who really did not want to help out. Sara took care of everything I needed, and I could tell she generally wanted to help, and I really appreciated that or I would still be stuck without a working unit. She even wanted to hear back from me to see how my progress was going with the chalenge I had, I really appreciate that, Happy to see that there’s people out there that really truly want to help you out when you need help. 😃
January 30, 2024
Unprompted review
Reply from Autokitcarplay
Wes, Your kind words on Trustpilot made our day! 😀Ensuring your satisfaction is our top priority, and we're thrilled to see that reflected in your review. Thank you for choosing us and for your valuable feedback.☺
Although I have the new product…
Although I have the new product technical issue, however they have a very excellent after sale technical and prompt customer service to solve very effectively 👌👍
January 29, 2024
Unprompted review
Reply from Autokitcarplay
Thank you for your positive review! We're pleased to know that you had a great experience with our service. If there's anything else you'd like to share or if you need further assistance, we're here for you!
Great service and simple process.
January 16, 2024
Unprompted review
Reply from Autokitcarplay
Your positive feedback is greatly appreciated! We're thrilled to have provided you with excellent service. If there's anything else you'd like to share or if you need further assistance, please feel free to reach out. Thank you for choosing us!
Good product with a great Service
Good product with a great Service.
Works in my VW Golf 7 and MG4 very fine.
It is so comfortable with the wireless connection. Thumbs up.
January 16, 2024
Unprompted review
Reply from Autokitcarplay
Thank you for taking the time to share your positive experience! We're delighted to hear that you're satisfied with our service. If there's anything else you need or if you have more feedback, we're all ears!
Great service
Had a small problem with my dongle, emailed for support, and the problem was sorted super quickly and efficiently thanks heaps to Kris
January 15, 2024
Unprompted review
Reply from Autokitcarplay
Your kind words on Trustpilot made our day! Ensuring your satisfaction is our top priority, and we're thrilled to see that reflected in your review. Thank you for choosing us and for your valuable feedback.
Great Device and excellent support team.
January 1, 2024
Unprompted review
Reply from Autokitcarplay
Your kind words on Trustpilot made our day!
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