Autolend Reviews 5,076

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly attitude, making the service experience pleasant and efficient. The user experience is frequently highlighted as very easy, quick, and straightforward, with many appreciating the seamless online processes and clear communication. People also commend the excellent customer service and fast response times, noting that everything was well-explained and organized. However, some customers were dissatisfied with the communication, describing it as poor and unprofessional, especially when issues arose. A few people also mentioned a lack of urgency in addressing problems and a frustrating experience with unresolved issues, particularly regarding car rejections and finance resolutions.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness. Many... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness,... See more

User experience

People report positive experiences with user experience, highlighting the process as smooth, quick, and easy.... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting helpful, polite, and prompt... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the quick and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

Customer service is fantastic feel very unsatisfied and understood and comfortable Adam was very helpful and reassuring as was vin they both very good at what they do and really lovely gents was ver... See more

Rated 5 out of 5 stars

Very easy experience, Rosie was amazing, did everything possible to get the cheapest loan. She sent more photos of several cars that matched my specifications. In the end I have chosen a BMW in great... See more

Company replied

Rated 5 out of 5 stars

A very quick and easy process? Everything was online and very simple to follow. The payout was fast and although I haven’t had a reason to speak to customer services, I feel assured that this will als... See more

Company replied

Rated 5 out of 5 stars

Unlike Zuto, I received very professional service and I recommend it to everyone. I would just like to add that they will bring the car home to me tomorrow and thank you very much for organizing every... See more

Company replied

Rated 5 out of 5 stars

Was a great company to deal with, everything was explained in detail and nothing was too much trouble for Jordan,he listened to what I was wanting and done his best to get me what I was looking for

Company replied

Rated 5 out of 5 stars

The transition from old finance to Autolend was so quick and easy. Appreciate your help. I would definitely recommend everyone. Thanks a lot and a lot Reg, Trivi

Rated 5 out of 5 stars

We started using Autolend in November 2025, and they have been nothing but helpful. Especially Navreen Mandair! Definitely recommend. Thankyou Navreen😄

Company replied

Rated 5 out of 5 stars

Superb customer service and friendly attitude. Seamless communication and totally focused on the client.. The member of staff i dealt with was brilliant (so so sorry I didn't catch their name thoug... See more

Company replied

Rated 5 out of 5 stars

From the very first phone call all of the people I have spoken to were very knowledgeable & professional. Will certainly recommend, well done every one!

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Rated 5 out of 5 stars

I have never known anything to be put in place as this. Ever! It would have been settled the same day if there hadn't have been a minor issue that needed to be sorted with something else not relate... See more

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Rated 5 out of 5 stars

Pleasure to work with, seamless service, only little for the customer to do 🙂. Good quotes and affordable repayments to suit you. Its as easy as .. get approved, find a car, tell them, go see and tes... See more

Rated 5 out of 5 stars

Great all round experience and would highly recommend this company as they have made our dream come true by owning a great car.

Company replied

Rated 5 out of 5 stars

After the quick and easy survey, I was quickly excepted and funding was there available within a few days, great job guys Thank you 😊

Company replied

Rated 5 out of 5 stars

They were in touch throughout the whole application, if I needed any questions answering I only had to call. Staff were friendly and polite.

Company replied

Rated 5 out of 5 stars

Great service. No problems from beginning to end. From making the enquiry to getting new car, all done in a couple of days.

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Rated 5 out of 5 stars

Alex was a get help ,help me get though the email and he found me the right car the service was so helpful will ues them again

Rated 5 out of 5 stars

Carlson was very good and made everything very smooth & easy, great service, I would highly recommend Carlson and his expertise

Rated 5 out of 5 stars

From start to finish all staff were polite and helpful so making for a smooth and hassle free purchase and quickly executed.

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Rated 5 out of 5 stars

It was a easy and quick decision made then arranged for collection all in a couple of hours I was sorted

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Rated 1 out of 5 stars

The Company are not very good with communication and need to train there workers more efficiently and I dont recommend autolend at all . Had 8 months of hell trying to reject a car and they were not... See more

Company replied

Rated 1 out of 5 stars

Absolute joke of a company. Ran by mickey mouse. Quick to take money..nowhere to be seen when an issue arises. I'm an ex military man struggling with mental health issues..im been treat like a robot.... See more

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Rated 4 out of 5 stars

On the whole autolend where very helpful and made it an experience than we thought it would be, there was one hiccup which when explained I rectified so the completion was good and communication very... See more

Rated 1 out of 5 stars

This has to be one of the worst companies that I have had to deal with . They lend you the money but that’s it , customer service is diabolical and as for their complaints dept , totally unprofession... See more

Company replied

Rated 5 out of 5 stars

What made it a good experience was jazz Johnston he was helpful and patient I rate him 5 stars he helped me alot would definitely recommend that man a pay rise.

Rated 5 out of 5 stars

I couldn't believe how quick and easy the whole process was. Within an hour of applying my loan was confirmed and my new car was booked to be picked up. Amazing 👏

Company replied

Rated 5 out of 5 stars

Highly recommended if your struggling to get finance, they get you the best deal even of your on benefits and can prove you can afford it.

Rated 5 out of 5 stars

Brilliant buying experience, the staff are really helpful and knowledgeable, really happy with everything. Thank you

Rated 5 out of 5 stars

Nicola was extremely helpful from start to finish making the whole process really easy. I am extremely grateful.

Rated 5 out of 5 stars

Easy to switch and refinance . Saved me over £1000 and lowered my monthly payments . Would recommend!

Company replied

Rated 5 out of 5 stars

Really straight forward and quick process, viewed a car on Friday and it was paid out on Monday! Brilliant service, thank you!

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Rated 5 out of 5 stars

It was very quick and easy with excellent results!! Very good staff and customer service

Company replied

Rated 5 out of 5 stars

The way and manner my designated agent worked tirelessly to make sure I got this loan prompted my score and deservedly so! I can’t just thank you enough…

Rated 5 out of 5 stars

I received nothing but absolute respect from the staff I was made to feel that I mattered

Company replied

Rated 5 out of 5 stars

Certainly recommend Autolend and Zuto. Very good communication through out the process of arranging a car loan.

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Rated 5 out of 5 stars

Great service quick and easy , thank you so much I’m so happy with my new purchase all thanks to you

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Rated 1 out of 5 stars

Your company know this issues so your poor reply comment does not cut it You have had serval emails and phone calls from my self stating the issues and problems ⭐☆☆☆☆ I had a ver... See more

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Rated 5 out of 5 stars

This was a quick and easy process with great support from Oli who could not do enough for me.

Rated 1 out of 5 stars

Took a whole to come back to me as against your promise. Your words SHOULD be your bound.

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Rated 5 out of 5 stars

The company does a great service for people who want the service. Helps peoples around the country good job.

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Rated 5 out of 5 stars

Very good to work with got everything in place within hours would definitely recommend

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Rated 5 out of 5 stars

At times I found the process a little 'clunky' with several steps having to be repeated but communication was always transparent and good and we got there with clear documentation in the end.

Rated 5 out of 5 stars

Excellent service from start to finish would highly recommend to anyone trying to get finance for a car

Company replied

Rated 5 out of 5 stars

Very helpful service. No messing around at all and very quick response to my loan request.

Rated 5 out of 5 stars

Great customer service, promt,polite and very helpful. Would highly recommend 👌. S. Hallam.

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Rated 5 out of 5 stars

Very easy to deal with. Constant communication through out the entire process.

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Rated 5 out of 5 stars

So simple and straightforward. The whole process took less than 10 minutes and decision in minutes.

Rated 5 out of 5 stars

I am very happy with auto lender company, the whole process was very smooth, I would recommend Autolend company, they made things so easy for me from initial application to getting the car delivered... See more

Company replied

Rated 5 out of 5 stars

Everything was explained to me every step of the way I was not put under any pressure to take out the car loan. My choice.

Company replied

Rated 5 out of 5 stars

Great service. Joseph was very friendly and professional. A real asset to your company. 5 star!

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

Fast finance for your car


Contact info

  • Telephone House, 69-77 Paul Street, EC2A 4NW, London, United Kingdom

  • autolend.co.uk

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Rated 5 out of 5 stars

Very helpful

Very helpful, and understanding, giving myself less stress and anxiety,was such relief nice to chat with people are so nice.

April 14, 2026
Rated 1 out of 5 stars

AVOID AUTOLEND AT ALL COSTS!!!

Autolend has been one of the most frustrating companies I have dealt with.

My complaint is still ongoing over SIX MONTHS after I purchased a vehicle.

When serious faults became apparent with a vehicle shortly after purchase, I expected the finance company to act quickly and responsibly. Instead, the matter has been dragged out with poor urgency and a level of inconvenience that no customer should have to put up with.

The whole experience has caused needless stress, wasted time, and avoidable expense. In my opinion, Autolend has failed to provide the level of support and accountability you would expect when financing a defective vehicle.

I would not recommend them.They are a TRULY AWFUL company

April 14, 2026
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