I spoke to Auto Logistic Solutions Ltd who took away all the hassle from myself having to claim on my own insurance and claimed everything from the other parties insurance company. From start to finis... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a non-fault crash and was put onto this company by my garage. Couldn't of asked for a better company to deal with it all. Professional approach and was kept in the loop from the start, had a hire... See more
Company replied
My son had a simple no-fault claim (the other student party drove into his parked car at college and accepted fault straight away). Sonos referred us to ALS and the claim was quickly put into motion.... See more
Company replied
To be honest I was nervous going through with this option, and I did contact every few days for an update as wanted to know what was happening, I did have my doubts. They gave us a courtesy car straig... See more
Company replied
Company details
Written by the company
An industry leading accident management company, dedicated to helping people who have be involved in road traffic accidents. We specialise in credit hire and credit repair, ensuring that people who are not at fault for a road traffic accident remain mobile and be put back into their pre-accident position as quickly and as hassle free as possible. Our customers benefit from having a dedicated claims expert on hand to arrange everything, transportation whilst their car is off the road and no excess to pay, all whilst providing industry leading advice throughout the process.
Contact info
1 Livsey Street, OL16 1SS, Rochdale, United Kingdom
- 0800 009 3296
- claims@autologistic.co.uk
- autologistic.co.uk
4.3
Excellent
230 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Received Excellent service from CHARLES COLLINS
I am very happy to say that i jave received wonderful service from CHARLES COLLINS from this company which i really appreciate because he has been very helpful and supportive and calmly handled evrything . I got very nice courtsy car .he has been giving quick response whenever i needed his help at anyy time. Very active staff and i would say i got exceptional service from him .
Highly recommend this company because of staff members like him.
Thank you so much for providing me with, my wife and our baby your wonderful service . It was a lot for us .
Thanks again♥️
January 30, 2026
Unprompted review
Reply from Auto Logistic Solutions Ltd
Thank you for taking the time to give us this amazing review.
I have passed this on to the team dealing with your case.
Thanks again ALS Team
Wonderful staff like CHARLES COLLINS
My experience with this company is excellent especially because of Charles Collins as he has been extremely supportive in each and every step of the process .He provided me courtesy car which was fabulous and was very polite . Because of the staff members like Charlie , I am gonna highly recommend this company to everyone . The service was exceptional. Thank you very much .
Again it’s CHARLES COLLINS who did everything very nicely and handled everything perfectly.
January 30, 2026
Unprompted review
Reply from Auto Logistic Solutions Ltd
Thank you for taking the time to give us this amazing review.
I have passed this on to the team dealing with your case.
Thanks again ALS Team
So helpful and takes the stress away
ALS had been such a great company from the start to end. They dealt with my claim from start to finish in such a reasonable time frame considering it was over Christmas and new year. Would recommend to anyone!
January 14, 2026
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Shannah,
Thank you for taking the time to give us this amazing review. Our staff really appreciate it when people let us know that we have done well.
I have passed this on to the team who have dealt with your case.
Thanks Again.
ALS Team
Really helpful and very effective!!
Really helpful and very effective!!
Brilliant costumer service !!!
Best choice !!!
Many thanks
December 17, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello AG
Thank you for taking the time to give us this amazing review.
I have passed this on to our claims department.
Merry Christmas and Thanks Again
ALS Team
Amazing service from start to finish
Amazing service from start to finish, would highly recommend.
From my car going in and picking up the courtesy car to dropping it back off, everything went smoothly 10/10
November 24, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Helen
Thank you for taking the time to give us this amazing review, we are glad to hear that everything went smoothly.
I have passed this review on to the team who have dealt with your case.
Thanks Again
ALS Team
I would say that I am very happy with…
I would say that I am very happy with the service they provide
November 24, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Angel S
Thank you for sharing your feedback. We’re so pleased to hear that you are very happy with the service we provided. Delivering a smooth and supportive experience for our customers is always our priority, and it’s wonderful to know we met your expectations.
We truly appreciate your kind words and look forward to assisting you again whenever you need us.
Thanks Again
ALS Team
Fantastic customer service
Fantastic customer service. Really friendly and helpful. Dealt with my accident so simply after I'd had a nightmare trying to sort it myself. Only wish I'd got in touch straight away.
November 11, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Mike Pinder
Thank you so much for your kind words. We’re delighted to hear that our team was able to make the process simple and stress-free after the difficulties you experienced trying to sort things yourself. Providing friendly and helpful service is at the heart of what we do, and it’s wonderful to know we made a difference for you.
We’re glad you reached out to us, and we’ll always be here should you need our support again in the future.
Thanks Again
ALS Team
Great service
To be honest I was nervous going through with this option, and I did contact every few days for an update as wanted to know what was happening, I did have my doubts. They gave us a courtesy car straight away and they got the job done and my car returned as promised - they are still dealing with the claim but have returned my car and have said that they will sort everything else.
September 18, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Michelle
Thank you for the amazing 5-star review.
We completely understand that the process can feel uncertain at first, so we’re really glad our team was able to reassure you throughout and keep everything moving smoothly. We’re pleased you received your courtesy car promptly and that your vehicle has now been returned as promised.
Rest assured, we’ll continue to handle the remainder of your case with the same care and commitment until everything is fully processed. We will only contact you if absolutely necessary.
I have passed this review on to the team who have dealt with your case.
Thanks Again
ALS Team
Auto Logistics took all of the stress away !!
Auto Logistics took all of the stress out of my claim, I was struck by another driver ant Auto Logistic Solutions made everything go smoothly and quickly, I would defiantly use them again, 5 stars out of 5, thank you to all of the team who acted fast and respectfully.
October 2, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Mark
Thank you for your fantastic feedback and 5-star rating! We’re so pleased to hear that our team helped make the process smooth and stress-free after your accident.
Your kind words mean a lot to us, and we’ll be sure to share them with everyone involved in your case.
We hope you dont need to use us again (we mean this in a good way).
Thanks Again
ALS Team
Reassuring, efficient, outstanding
I honestly didn’t think a company like Auto Logistic Solutions actually existed — it sounded too good to be true. I didn’t have full comprehensive insurance after my accident and assumed I’d be completely stuck, but this team were incredible from the start. Charles was always just a phone call away with regular updates and made the whole process so much quicker and less stressful than I ever expected. Sydney was so efficient taking all the details and making sure she explained the process so I understood every step. Everything was handled excellently and with no hassle. I genuinely couldn’t recommend them enough.
September 29, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Natasha
Thank you so much for your wonderful review! We’re thrilled to hear that Charles and Sydney made the process smooth and stress-free for you. Our team takes great pride in supporting drivers after an accident and ensuring everything is handled with care and transparency. We truly appreciate your recommendation — it means a lot to all of us here at Auto Logistic Solutions.
Thanks Again
ALS Team
My car was damaged whilst parked
I spoke to Auto Logistic Solutions Ltd who took away all the hassle from myself having to claim on my own insurance and claimed everything from the other parties insurance company. From start to finish the service was second to none. Delivering me a replacement vehicle while my vehicle was in for repair, to the repairing garage picking up and dropping off my vehicle.I would just like to thank Cheryl and all the staff for their help. If anyone I know needs help after an accident I wouldn’t hesitate to recommend yourselves. Thanks again
September 24, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Lee,
Thank you for taking the time to give us this awesome review! We really appreciate it.
I have passed this review on to the team who have dealt with your case.
Thanks Again
ALS Team
The only company with quick solutions to problems
From the word go as a new customer, the reception was great and update at every stage was given. Mint and comfortable courtesy card quality services in recovery or damaged cars. As for me I can’t wait refereeing somebody to Auto Logistics Solutions Limited. It’s a stress reliever considering being being inconvenienced by accident.
September 10, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Tinomuvonga
Thank you for taking the time to give us this awesome review. We really appreciate it!
I have passed this on to the team who have dealt with your case.
Thanks again ALS Team.
Put it this way just go through your…
Put it this way just go through your insurance this is a scam the headache they put me through
The poor poor customer service the quality of the repair i could go on
Don't do it to yourself u been warned
Word to the wise AVOID
Like the plague
July 22, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
We’re very sorry to read your comments and would like to assure you that we are a legitimate and regulated accident management company that has assisted thousands of motorists across the UK following road traffic accidents. We take any suggestion of a “scam” extremely seriously and can confirm that our services are completely transparent, with no hidden costs to our non-fault clients.
Regarding the repair quality, please note that while we arrange vehicle repairs through our trusted network, the workmanship itself is carried out by independent, accredited body shops. However, we always work closely with our repair partners to ensure that any issues are resolved quickly and to a high standard.
Unfortunately, we’ve not been able to locate your case based on the information provided. If you could contact our customer care team on complaints@autologistic.co.uk, we’d be more than happy to review your experience in detail and address any concerns directly.
Your feedback is important to us, and we’re committed to ensuring every customer receives the professional service we’re known for.
Great Claims Management Company
My son had a simple no-fault claim (the other student party drove into his parked car at college and accepted fault straight away). Sonos referred us to ALS and the claim was quickly put into motion. I like the fact that most information could be done by email and not bombarded by calls during work. They quickly sorted out car hire (Enterprise, were great) and assigned an vehicle inspector quickly. After agreeing payout, payment was quickly sent and hire car returned with no issues. Great company and easy to use.
August 27, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
Thank you so much for your kind words! We’re really pleased to hear your son’s claim was handled smoothly and that you found our process simple and stress-free. We’ll be sure to pass your feedback on to the team — it means a lot to know our efforts are making a difference.
Reply from Auto Logistic Solutions Ltd
Thank you for your kind feedback! We’re delighted to hear you found our service professional and helpful — we really appreciate you taking the time to share your experience.
I got a PCN in 2024
I got a PCN in 2024
And these guys send it to me in 2025
And I needed to pay the late payments, very disappointed with them.
October 7, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hi There,
Thank you for your review, the contents have been noted.
When hiring one of our vehicles we make it clear to each customer that should any PCN’s be incurred that the costs for these will ultimately be passed on to the driver. We do this by way of multiple notifications and reminders to always register the vehicles for any permits you might have and to always pay for parking.
Not only do we do this to ensure that we don’t have to send a customer an unwanted bill but also because dealing with each PCN is a time consuming process, time which could be better spent providing a better service to our customers.
Unfortunately we have no control over how long it takes for the PCN to reach us and therefore have no control over when we inform our customers. I appreciate that this has taken some time to reach you as the charge was incurred in December 2024, however it unfortunately does not render the charge unpayable.
I would like to confirm that we made payment for the PCN as soon as it was received in order to ensure that the costs did not increase and therefore passed the costs for this on to you, the hirer.
Lastly, I assume that due to the length of time since you used our services, and seeing no previous negative review, that you were happy with the services that we as a company provided to you in your time of need following an accident. It would therefore seem that the only negative experience is the delay it took for us to receive a PCN which you incurred, something that is out of our control. I therefore don’t think it is fair to provide such a negative review of our companies services based solely on your own actions.
I got rear ended sat at the lights…
I got rear ended sat at the lights while sat on my scooter.passed all my details and information on to Jenny who was super helpful and efficient.within 1 day was contacted by Cheryl,who fully explained every scenario
Got a hire car within days of the accident was kept up to date with the full process.got fully paid out in under 2 weeks
This company took away all the stress and hassle with dealing with insurance companies.i would fully recommend this company,and won't hesitate in using them again.
August 15, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Mr Davis,
Thank you for taking the time to give us this amazing review!
We really appreciate it when people let us know that we have done well by them.
I have passed this review on to the team who have dealt with your case.
Thanks again
ALS Team
Reply from Auto Logistic Solutions Ltd
Hi Fredy
Thank you for taking the time to give us this awesome review.
I have passed this on to the team who have dealt with your case.
Thanks Again
ALS Team
Complete waste of time.
August 20, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
Good afternoon Mr Tabraiz,
We are sorry that you have felt the need to leave us a negative review.
Please note that the correct chronology in this matter is as follows:-
20th August 2025 – Initial details of claim sent to ALS
20th August 2025 – initial call made to client and case opened
21st August 2025 – Further details and documents requested to allow us to proceed including policy schedule to determine if other vehicles were available to you and V5
22nd August 2025 – Further details and documents chased to allow us to proceed
22nd August 2025 – Video of damage received. Clarification of damage requested, as being a garage owner, TPI may have expected that you would have the knowledge to perform temporary repairs under your duty to mitigate
22nd August 2025 – chased policy schedule to determine if other vehicles were available to you, V5 and images of vehicle that hit you
25th August 2025 – Chasing you for images of vehicle that hit you
26th August 2025 – You were notified that your file of papers was closed due to the fact that it had been 7 days post accident, we were still chasing information from you to which you were not responding and we had previously closed a case with you in 2024 for your failing to provide requested information.
We are sorry that you are upset with this outcome but would hope that in light of the full information and the extensive efforts made by ourselves as outlined above, that you can understand our decision.
Thank you very much Mr Tabraiz.
great company to work with made my life…
great company to work with made my life a lot easier from start to finish well done all involved thank you
August 14, 2025
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Jason,
Thank you for taking the time to give us this amazing review.
We really appreciate it when people let us know we have done well.
I have passed this review on to the team who are dealing with your case.
Thanks again
ALS Team
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