Autonom Reviews 66

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Everything was arranged quickly and easily online. After arriving in Brașov, we were able to collect the car keys directly in the arrivals hall and continue our journey after a short explanation. We r... See more

Rated 2 out of 5 stars

This review specifically concerns Blue by Autonom. I rented a Tesla Model 3 through Blue for 3 days. The concept is great, but the execution needs serious work. — A driver accepted... See more

Rated 5 out of 5 stars

Had a really good experience, straightforward. Rented from Bucharest, they delivered the car to an address of my choice in the city center, and picked it up as well at the end of the rental peri... See more

Rated 5 out of 5 stars

After a discussion about insurance (Result of a fault at CarTrawler) they showed the best aftersales service. Making a complaining client a great fan. Definetly my choice again!

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4.4

Excellent

TrustScore 4.5 out of 5

66 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I have booked the car in Budapest

I have booked the car in Budapest. I had to pick up the car at 10.00 but the time of arrival was changed to 11.30. I used the platform rental cars where I changed the arrival time. When I arrived to Budapest I called to Autonom but they refused my booking because the time was not changed and they cancelled my reservation and they didn't have another car. Finally they took whole amount for rent and did not want to refund it. I strongly recommend no to use this company.

May 19, 2022
Unprompted review
Rated 1 out of 5 stars

Dishonest company

i rented a vehicle from Autonom to tour Romania. The drop-off went very well but when I returned the car without incident and earlier, the clerk who picked it up pointed immediately to an almost invisible tiny crack on the black part of the windshield as if he already knew it was there. And although it hadn’t happened while it was in my possession, it is a simple and cheap fix to fill such a crack. Instead they refused to return the €150 deposit and also kept the €20 for the late return!
Such dishonesty gives Romania the poor reputation it has and such companies should not be encouraged by hiring cars from them. There are tons of reputable companies to choose from, so forget small local fly-by-night joints like Autonom.

April 29, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company! Used them a couple of times, each time they were super professional and helpful. I rented from Tg-Mures airport and had a great experience. They were even able to accommodate some of my additional requests.

July 21, 2021
Unprompted review
Rated 2 out of 5 stars

Old cars

I have rented two times from these guys. They have old cars with stained seats. Please avoid. Stick to international brands that will have a minimum standard for rentals, typically new cars with very few miles. One of the cars that I took from autonom.ro was a Clio Symbol with 150k km and a nearly burnt clutch.

August 28, 2019
Unprompted review
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