Mariah is a keeper her professionalism speak volumes very communicative even handle the system slow up well walk , talk me through all my questions and concerns . She has had a voice as an Angel . Tha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Micah deserves recognition for how he handled my car payment situation. From the first interaction, he was kind, patient, and extremely knowledgeable. He didn’t rush me, he didn’t talk down to me, and... See more
Company replied
When we were having confusion with our mortgage company over payments, Ryan M. facilitated a call to them with us. He asked questions that clarified the situation, and advocated for us. We no longer w... See more
Company replied
Matt was super helpful and very friendly. When you are calling for an extension, it can be embarrassing or hurtful on someone’s pride. Matt made me feel totally at home on the phone and did not make m... See more
Company replied
Company details
About AutoPayPlus
Written by the company
AutoPayPlus® helps our members discover Budgeting Done Better™.
We offer a flexible payment schedule that matches your payments to your paycheck.
To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.
Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
AutoPayPlus
Written by the company
- Budgeting, Done Better.
- Whether your goal is to avoid late payments, protect your credit, or pay off your loan faster, AutoPayPlus® helps you change your life without changing your lifestyle.
Budgeting Done Better
AutoPayPlus can help!
Our Payment Plus Guarantee ensures that your payments are made on time, every time.
Contact info
800 North Magnolia Ave. 12th Floor, 32803, Orlando, United States
- (800) 894-5000
- membersupport@autopayplus.com
- autopayplus.com
4.7
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
Yaritza was very professional and kind in assisting me. She explained the process and even apologized for any inconvenience my situation caused. She was very helpful and caring .
June 29, 2026
Unprompted review
Reply from AutoPayPlus
Hello Lisa. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Yaritza provided professional, caring service and took the time to ensure you felt supported throughout the process.
We truly appreciate your kind feedback and will be sure to share your recognition with Yaritza. Thank you for choosing AutoPayPlus as your payment concierge.
Reply from AutoPayPlus
Hello Alvin. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that you found our team helpful and knowledgeable.
We truly appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
This company is ridiculous
This company is ridiculous. I have auto deductions and they all of a sudden stop and pit my account on hold but they say they “can’t call me” so weeks go by and then I have to schedule a conversation with them. This has happened 3 times in a year. I am switching to a different lender
June 26, 2026
Unprompted review
Reply from AutoPayPlus
Hello Tracie. We sincerely apologize for the frustration and inconvenience you've experienced. We take your concerns seriously, and we're sorry for any communication issues that may have contributed to the situation.
To clarify, AutoPayPlus is a third-party payment management program that works alongside your existing lender to help automate loan payments on a schedule that can align with how you're paid. While we help manage the payment process, we are separate from your lender, and we'd appreciate the opportunity to review your account and address the concerns you've raised.
We have contacted our Senior Director of Operations to personally review your account. You can expect a call from our team soon to discuss your concerns and the options available to help resolve them. To ensure you don't miss our call, we recommend saving our number: (800) 894-5000.
Thank you for your patience. We appreciate the opportunity to address your concerns.
Reply from AutoPayPlus
Hello Sheryl. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that you received helpful and friendly service from our team.
We truly appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
The agent was excellent
The agent was clear, precise and extremely helpful in getting us set up.
We don’t just feel like a number but a customer.
Excellent!
June 18, 2026
Unprompted review
Reply from AutoPayPlus
Hello Scott. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our representative provided clear, helpful service and made the setup process a positive one.
We truly appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
yaritza custodio was very helpful and…
yaritza custodio was very helpful and informational with my questions and was ready to help immediately I was very satisfied with his help
June 16, 2026
Unprompted review
Reply from AutoPayPlus
Hello Calvin. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Yaritza was able to provide helpful information and assist you promptly with your questions.
We truly appreciate your kind feedback and will be sure to share your recognition with Yaritza. Thank you for choosing AutoPayPlus as your payment concierge.
AMAZING !!!
June 16, 2026
Unprompted review
Reply from AutoPayPlus
Hello Kayla. We’re thrilled to know you had such a positive experience with our team and services.
We truly appreciate your support and thank you for choosing AutoPayPlus as your payment concierge.
He was very professional and explained…
He was very professional and explained everything so that I can understand and I enjoyed talking to him
June 15, 2026
Unprompted review
Reply from AutoPayPlus
Hello Diane. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our representative took the time to explain everything clearly and made your experience a positive one.
We truly appreciate your kind feedback. Thank you for choosing AutoPayPlus as your payment concierge.
Excellent customer service
Excellent customer service. Very friendly staff members.
June 15, 2026
Unprompted review
Reply from AutoPayPlus
Hello Felicia. Thank you for sharing your experience with AutoPayPlus. We’re thrilled to hear that you received excellent service from our team.
We truly appreciate your kind words and thank you for choosing AutoPayPlus as your payment concierge.
Francesca was very nice and…
Francesca was very nice and understanding ❤️
June 15, 2026
Unprompted review
Reply from AutoPayPlus
Hello Jasmine. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Francesca provided understanding and support.
We truly appreciate your kind feedback and will be sure to share your recognition with Francesca. Thank you for choosing AutoPayPlus as your payment concierge.
Representative was amazing!!
The woman who helped me out was so helpful and she was so accommodating. She was able to work with me to get my payment set up the proper days. She was so friendly and understanding one of the best customer service representatives I've ever dealt with.
June 11, 2026
Unprompted review
Reply from AutoPayPlus
Hello Sandy. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear our representative was helpful, accommodating, and able to get your payment schedule set up in a way that works for you.
We truly appreciate your kind words and thank you for choosing AutoPayPlus as your payment concierge.
Reply from AutoPayPlus
Hello Marcus. Thank you for sharing your feedback on AutoPayPlus. We’re glad to know you had a positive experience with our team.
We appreciate you taking the time to leave a review. Thank you for choosing AutoPayPlus as your payment concierge.
It’s nice to not have to wonder if I…
It’s nice to not have to wonder if I have paid my bill on time.
June 9, 2026
Unprompted review
Reply from AutoPayPlus
Hello Donna. Thank you for sharing your experience with AutoPayPlus. We’re happy to hear the service has given you added confidence and peace of mind with your payments.
We appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
I waited for my scheduled call
I waited for my scheduled call, but no one called at the agreed time. By the time they finally reached out, I was already back at work and unable to take the call. This was frustrating and a waste of my time.
June 8, 2026
Unprompted review
Reply from AutoPayPlus
Hello Laura. We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to receive a call at the scheduled time, and we recognize how disappointing it must have been to set aside time in your day only to have the call occur later than expected.
Your experience is not reflective of the level of service we strive to provide. We take your concerns seriously and would like the opportunity to learn more about your experience. Please email your contact information to marketing@autopayplus.com so our Senior Director of Operations can review this matter and follow up with you directly.
Thank you for bringing this to our attention.
Every conversation I had with them was…
Every conversation I had with them was frustrating and got no where, they kept calling me for intro conversations I'd had days before and I got calls almost daily for a week before I was taken off a list even though I'd been told I'd been taken off multiple times. And then when I was told my loan would be paid biweekly, it was to AutoPayPlus, but not the lending bank. The bank only got paid once a month making the biweekly payments absolutely useless. And they took more than my loan payment of 309, and I was paying around 315 a month for what I'm assuming is a fee for using them. Which is not a lot until you add up the lifetime of a loan and its now hundreds of extra dollars on top of interest already accumulating on a loan. And then when I closed my account I asked about a refund because they currently still have half a paymnet I was only told repeatedly they would have to run an audit with no clear answers. So they currently still have $158 of mine.
Do NOT reccomend just pay your lending bank it's much easier.
June 4, 2026
Unprompted review
Reply from AutoPayPlus
Hello Jordan. We sincerely apologize for the frustration and inconvenience you experienced while using AutoPayPlus. Your experience is not reflective of the level of service we strive to provide, and we understand your concerns regarding the communications you received, your payment schedule, and the status of your remaining funds.
We would like to help clarify that AutoPayPlus initiates payments to your lender on your behalf and is designed to help accelerate loan repayment by applying additional funds toward principal reduction. We understand that questions regarding payment timing, fees, and account balances can be frustrating, especially when clear answers are not provided.
Rest assured, we take your concerns seriously, and our Senior Director of Operations will be in touch soon to help address your concerns and work toward a resolution.
Thank you for bringing this to our attention.
Excellent and professional service
Excellent and professional service! Over achieving my goals thanks to Auto pay plus and there amazing team and support. Highly recommended and look forward towards future business!
June 1, 2026
Unprompted review
Reply from AutoPayPlus
Hello Eno. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our team has provided excellent service while helping you exceed your financial goals.
We truly appreciate your recommendation and your kind words about our team and support. We look forward to continuing to serve you in the future. Thank you for choosing AutoPayPlus as your payment concierge.
I have been dealing with Autopay Plus several years
I have been dealing with Autopay Plus for many years. They are very customer service oriented. They are easy to contact and when you set up a call they are prompt and answer all of your questions . I utilize them for several of my accounts and recommend them to everyone I know. What a great way to pay off accounts quicker and save money.
May 26, 2026
Unprompted review
Reply from AutoPayPlus
Hello Linda. Thank you for your continued trust in AutoPayPlus over the years. We’re delighted to hear that our team has consistently provided prompt, helpful service and made it easy for you to manage multiple accounts.
We truly appreciate your recommendation and are glad our services have helped you pay off accounts quicker while saving money. Please don’t hesitate to reach out if you ever need further assistance. Thank you for choosing AutoPayPlus as your payment concierge.
They don’t answer the damn phone
They don’t answer the damn phone. Just place you on hold and hang up.
May 26, 2026
Unprompted review
Reply from AutoPayPlus
Hello April. We sincerely apologize for the frustration and inconvenience you experienced while trying to contact AutoPayPlus. We understand how important it is to receive timely assistance, and we know long wait times and disconnected calls are not ideal.
We are actively working to improve the Member experience by expanding support options, our agents are available via text at +1 (234) 288-6729 or by scheduling a callback using our Calendly feature: https://calendly.com/d/ck4d-s75-hkk, to help reduce wait times. Your feedback is important to us, and we take concerns like yours seriously.
Please email your contact information to marketing@autopayplus.com so our team can review your concerns further and assist you directly. Thank you for bringing this to our attention.
Overcharge & Refund Issue
Bought a Toyota car at dealership with the Autopayplus. I did not know Autopayplus was a third party. When I received my car title, I thought great I am done. Nope. Autopayplus continued to withdrawal money four more times until I called them to stop. Since Autopayplus was a third party they did not know to stop withdrawing my money. When I saw a recent pending Auyopayplus activity on my bank account, I called the bank fraud department to stop the process. The recent charge was reversed and then I was patiently waiting for my other refund of overpayment. $203.36 was the withdrawal, I received a check of $175.91. Autopayplus representative plainly said when I called as fraud, my bank placed a fee on them. Autopayplus then passed that fee on to me by deducting from my refund. Gross. The representative had no sympathy did not even say I’m sorry. I guess he didn’t care as I wasn’t a customer anymore. Or maybe cause it’s not his money that is disappearing.
Simply don’t use Autopayplus, just pay directly to Toyota and save yourself money and hassle.
May 21, 2026
Unprompted review
Reply from AutoPayPlus
Hello. We sincerely apologize for the frustration and inconvenience you experienced with your account and refund process. Your experience is not reflective of the level of service we aim to provide, and we understand how upsetting this situation must have been.
We want to help clarify that AutoPayPlus does not automatically receive notifications from lenders when loans are paid off, which can sometimes result in continued withdrawals unless we are notified directly. We also understand your concerns regarding the refunded amount and the communication you received during your interaction with our team.
Rest assured, we take your concerns seriously and our Senior Director of Operations will personally review your account to gain a better understanding of this issue. Please expect a call shortly to further discuss your concerns and work toward a resolution. We recommend saving our phone number to avoid missing our call: (800) 894-5000.
Thank you for bringing this to our attention.
AutoPayPlus is one of the most unique…
AutoPayPlus is one of the most unique and awesome products we offer to all our guest's. It builds guest loyalty and is a core offering we show to all of our guest's
May 22, 2026
Unprompted review
Reply from AutoPayPlus
Hello James. Thank you for sharing your feedback and for your support of AutoPayPlus. We’re delighted to hear that you value the benefits our services provide and how they help build loyalty and support your guests’ financial goals.
We truly appreciate your kind words and partnership. Thank you for choosing AutoPayPlus.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.