Auto Pro Locksmith Reviews 16

Awful experience
They charged me £280 for 3 locks that broke a week later. I phoned them to ask to try a fix it and when the guy came over he asked for another £80 plus VAT when he hadn't even fixed it properly. I then phoned the company and they said it will cost you extra to fix the lock properly. Avoid this company at all costs.

Do not use! Quoted £60 but when David arrived he asked what price was quoted, said “it’ll cost you more than that” and charged £120! It took no more than 5 minutes to cut the lock off. An absolute disgrace to take advantage of someone in distress.

Scam. Avoid. They quote one price and then pretend its a “high security” lock and try to charge you a ridiculous amount.

I called and explained that my husband had lost his car keys and needed a replacement asap. The guy who I spoke to was very helpful and although he was not local to the job arrived within the hour to replace the keys. His price was reasonable and he carried out the work speedily and efficiently. My husband was extremely happy to be able to get into the car and drive. Would not hesitate to recommend

My car battery died to the point it wouldn't unlock.. found this these guys and communicated through wattsapp, no issues with the whole process, they arrived early next day and got me back into my car.
It doesn't matter how fast someone works, your paying for the experience of the person, why should they get paid less because they are quick and efficient at what they do?

Great service! Efficient and trustworthy

Terrible experience. They left my concierge waiting for 3 hours without showing up or updating me. Rescheduled for the next day, and the locksmith was rude, shouting at me when I asked simple questions about the new lock. He claimed the old lock was "high security" and said it would take over an hour to break into, making it more expensive. In reality, he broke into it in under 10 minutes, proving it wasn’t high security at all. Completely unprofessional, dishonest, and overpriced. Avoid.

I pre booked the locksmith and we agreed on a price. Locksmith turned up well over an hour late without apologising or keeping me updated and he tried to charge me double!!! Rude and lazy guy did the bare minimum.

AVOID AVOID AVOID - HORRENDOUS EXPERIENCE WITH A TECHNICIAN PROVIDED BY THIS SERVICE PROVIDER

To clarify, this review applies to both Auto Pro Locksmith, and ALSO Allservices4U, as I initially contacted Auto Pro Locksmith and they sent a technician from Allservices4U.

I wish Trustpilot gave me the option to leave 0 stars. To even leave 1 star is painful to do.

From the start, I clearly stated to the initial contact from Auto Pro that I needed a quote for a basic lock replacement, with an estimate that included the callout charge and hourly rate. I was told it would be £65 + VAT (if it was a basic lock, which it was as I had done my research on the security levels of locks), which seemed reasonable.

However, when the technician from Allservices4U finally arrived – three hours late – he suddenly informed me that the cost would be £65 + VAT plus an additional £90 for labor to drill and install the replacement lock. This labor took merely 10 minutes, and at no point during the booking process with Auto Pro was this hourly rate or labour cost estimate ever given. And here is the catch, I'm sure either company will reply and say their policy states X Y and Z, and we always charge £65 + VAT for callout then extra for the labour depending on what the labour is. If they reply here, I really really hope they don't try to make it sound like I just misread their policy and I am the only one to blame for the miscommunication. Because, and I have screenshots of the exact whatsapp conversation, I clearly asked for a quote that included the callout charge and an estimated hourly rate / labour cost, so that they could give me a rough estimate of the labour cost. I clearly understand they can't know exactly how much the labour cost will be, but I clearly asked for an ESTIMATE which should be reasonable to provide me. And they did, they came back and clearly stated a quote of £65 + VAT for what I asked of them (callout charge and hourly rate estimate).

As the technician from Allservices4U came and asked to charge me the 65+ VAT + £90 labour, I paused the interaction and called my original contact from auto pro loc to try to clarify the charges with the original contact. As I was speaking to the original contact, the technician pressured me aggressively, demanding the callout charge or telling me he would to leave. When I refused and tried to get more information from my original contact, he became hostile, further pressuring me to pay the callout charge for him to leave. I genuinely felt threatened and had no choice but to comply, and so I decided under considerable pressure to pay for the 65 callout charge and 90 labour cost, so that I didn't have to pay him a 65 callout then engage another company to pay another callout charge and another labour cost on top of that.

Adding insult to injury, the technician left metal shavings all over the apartment lobby floor, rudely stating it wasn’t his responsibility to clean up the mess. I ended up cleaning it myself.

This technician exemplified a textbook example of poor service and unprofessional behaviour. I STRONGLY, strongly, strongly advise against using a technician like the one Auto Pro Locksmith engaged, for any service. Save yourself the trouble and find a reputable, transparent, and professional technician.

If they comment below trying to pin the miscommunication on my lack of knowledge of their policy and that they just followed their charging policy, don't take that for granted and don't believe that they are completely faultless here. Because I clearly asked for a quote containing callout charge and an estimate for the labour cost, it could not have been more clear what information I was asking of them, and they replied, clearly giving me that quote for £65+VAT, and the technician on the day displayed an incredible level of unprofessionalism, not allowing me to clarify the charges.

I have also contacted them to enquire about a refund. They indicated that because I had already paid the technician (although this was under considerable pressure and distasteful unprofessional communication from the technician), it might be out of their hands to deal with the issue. But this makes no sense - if we both agree that I overpaid on the day, they should be amenable to resolving the issue, as it's all one company and one bank account.

Very friendly service and also very professional.
Arrived promptly and at times stated.
He knew his stuff and was finished quite promptly.
Did an excellent job.
I would highly recommend.

Hi this company is really helpfull and really quick in response
Thy contacted me really quick and solve my problem so quick in reasonable price as compare to other companies offering same service.
Thanks

After having to call a rescue service out on boxing day because my car wouldn't start I was informed that it was due to a problem with the barrel stopping the key from fully turning.
After spending 2 days waiting for responses from other companies I found this company during a search online for local companies.
Even though I messaged them really early they responded in under a minute & managed to answer my questions,provide an approximate quote & book me in for a timeslot later for that same day.
I received a courtesy call to let me know when the locksmith was on his way & another when he arrived outside.
A lovely locksmith/engineer called Andrian turned up who was friendly,polite & professional.
He managed to get my car up & running a lot faster than I was expecting, quite a relief over the xmas hols!
I would highly recommend this company if you need a reliable, speedy,friendly response!

Had an entry lock replaced. Requested same-day service and the technician showed up was exactly on time. Everything that was being performed was explained and the technician spent extra time to make sure the door operated smoothly with the new lock. He went above and beyond by spending the extra time to grind down our strike plate to make sure it was 100% perfect fit. A+ service.

Like every time that I have locksmith problem I’m calling auto pro locksmith and they put me without words. This time I got my house keys stollen and I needed to change my flat lock so I called Dave and he gave me the best deal. Thanks you

Woww top service!!
I moved to my new house and needed to change new locks so I called auto pro locksmith to change my house locks. After 30 minutes 4 locks has been change with 4 high security keys!! Fast & reliable!!

Fast service I ever had.
Locked my keys inside my house, and I found auto pro locksmith on google. The tech came after 25 minutes and he unlock my door without braking the lock so I can still use my lock. Thanks Dave!!