Autoterm.EU Reviews 18

This company is attempting to evade a clear warranty obligation on an entirely spurious basis.

They are refusing to honour a warranty claim because I snipped four wires on a controller that was already non-functional, with no power connected, solely so it could be returned to them. This is being used as a pretext to deny responsibility for a fault that was present from the outset.

The process has dragged on for over five weeks, during which Autoterm have been obstructive, dismissive, and wholly unhelpful. The heater was purchased for installation on a sailing yacht and was fitted by a qualified professional marine electrician. I provided video evidence of the fault, yet this has been ignored in favour of an implausible and convenient excuse.

Despite charging a substantial premium for what is marketed as a quality product with proper support, the heater does not work. Instead of resolving the issue, they are now insisting that I spend an additional £140 to replace a component that was faulty when supplied.

For context, a family member fitted an £80 Chinese heater to his boat, which works perfectly. My £640 heater does not. The contrast in both product reliability and after-sales support is stark and deeply embarrassing for a company trading on a reputation for quality.

Based on my experience, I would strongly advise others to look elsewhere.

well /top lads/ my mate the bish had heater fittted to his motorhome/so i did as well / top lads top everything /jack /james /and his missis / gr8 folk/ gr8 knowlege about motorhomes / they will talk to u allday about things / thanks lads / at least ill be warm this winter lol

As a motorhome frequent user, I've looked for many heating solutions for our freezing UK winter, Autoterm is the one. It is simple, reliable and has an excellent team.

This is a brilliant heater that has been working for almost 4 years now.

Initial teething troubles I had were all of my own making, yet auto term with more than happy to help me sort them out.

I thoroughly recommend a company with excellent customer service

Had a 4kw heater fitted to my Crafter last week. Tony and James did a great job and were extremely knowledgeable about the product. I would definitely recommend.

My order was handled promptly and I would buy from Autoterm Finland again.

super fast service good customer service 10 smiley

Very timely shipping was great doing business with them

Good service and Quick response.

Tracing was difficult to impossible. But after arrival we had a great heater ! The temperature in our RV was comfortable after a while.

I purchased a 5 meter exstension cable for my 44D. Usually shipment to the Faroe Islands can take up to several weeks, but I already had the package the next week.

Great folks to work with. Order was shipped on time and received on time.