AutoTuner Reviews 2,084

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 845 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, patience, and technical knowledge in resolving issues. Many people appreciate the quick and clear support, with staff making complex processes easy to understand. The company's products are frequently described as excellent, reliable, and industry-leading, often exceeding expectations for performance and speed. Reviewers are particularly impressed with the fast turnaround times for services like ECU unlocks, often receiving their items back within days, even for international shipments. However, some people mentioned issues with customer service regarding low-quality cables and a perceived lack of priority for customer rights, leading to recommendations for alternative tools. A few other people also felt that the support could be questionable, and some experienced wrong pinning or unqualified assistance.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its speed and efficiency. Customers... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, technical... See more

Product

Consumers find the product to be highly positive, with many reviewers calling it the "number one tool" and... See more

Customer service

People report positive experiences with customer service, highlighting the prompt, professional, and helpful... See more

Response time

Clients share positive opinions on response time, consistently praising the quick and efficient support they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing support from Buu and David. I had a very difficult recovery situation on a VW Amarok V6 EDC17CP54 after a wrong software version was written by mistake. They spent a lot of... See more

Company replied

Rated 5 out of 5 stars

G21 330e 12.2020 here. From switzerland to Belgie and return in 3 Days. Worked for MG Flasher perfectly. After remounting a few error to delete, reinitial and then all fine, no error. Perfect thank... See more

Company replied

Rated 5 out of 5 stars

Sent off an ECU for unlock and I can not thank this company enough from South Wales UK to Belgium and back within 3 days what a service. We have used the tool for a long time for ECU remap but never u... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Autotuner. Very helpful and knowledgeable throughout the whole process. The support was quick, clear, and friendly. Spoke to a really nice guy who made everything easy... See more

Company replied


Company details

  1. Car Accessories Store
  2. Auto Tune Up Service
  3. Electronics Company
  4. Software Company
  5. Tuning Automobile

About AutoTuner

Written by the company


Shop now Become a dealer

About AutoTuner

All-in-one ECU & TCU programming solution

Designed to be ultra-fast, intuitive, and powerful. Whether you're performing OBD, Bench, or Boot, our tools make the process seamless and efficient.

Free of charge

AutoTuner offers free updates and upgrades without any subscription fee. We believe in providing continuous enhancements to keep you ahead of the curve.

5-Year warranty

AutoTuner stands behind the quality and reliability of our products. That's why we offer a 5-year warranty, giving you peace of mind and confidence in your investment.

Master | Slave compatibility

Our tools are designed for both Master and Slave configurations, allowing you to expand your capabilities and grow your business as needed.

Easy to use

AutoTuner tools are designed to be user-friendly, making them easy to use for professionals of all skill levels. Whether you're a seasoned tuner or just starting out, our tools simplify the programming process.

Technical Support

At AutoTuner, we provide comprehensive technical support tailored to your needs, ensuring prompt assistance, remote troubleshooting, and ongoing assistance for your success in automotive tuning.


Experience the power, reliability, and ease of use of AutoTuner and take your automotive tuning business to new heights of success.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support

April 9, 2026
Unprompted review
AutoTuner logo

Reply from AutoTuner

Hi!

It is always rewarding to hear that you are happy with the assistance you received. We know that behind every technical question is a professional waiting to get back to work, so we make it our priority to be there when you need us most.

Thank you for recognizing the team's hard work,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

FAST

The best! Shipped my ecu on Wednesday and had it back by Friday.

April 10, 2026
Unprompted review
AutoTuner logo

Reply from AutoTuner

Hi John!

That is what we call a fast turnaround! We know that having a car immobilized is never ideal, so we make it a priority to process your ECU as quickly as possible to get you back on track within 48 hours.

Thank you for sharing your experience and for your trust,

Pierre-Olivier - AT Team

Rated 5 out of 5 stars

very confidend

April 10, 2026
Unprompted review
AutoTuner logo

Reply from AutoTuner

Hi Michele!

There is no better compliment than your confidence in our tools. We work hard to ensure that every operation you perform is backed by reliable technology and a team you can count on, allowing you to work with total peace of mind.

Thank you for your trust and for being part of our community,

Pierre-Olivier - AT Team

Rated 5 out of 5 stars

Perfect

Perfect! As always!

April 7, 2026
AutoTuner logo

Reply from AutoTuner

Hi Hrvoje!

Consistency is key, and we are thrilled to hear that we hit the mark once again! Knowing that you can rely on us "as always" is the best motivation for the whole team to keep pushing the standards.

Thank you for your continued loyalty and trust,

Pierre-Olivier - AT Team

Rated 5 out of 5 stars

Great company

Great company, always available for support and any issues can always be worked out

April 9, 2026
Unprompted review
AutoTuner logo

Reply from AutoTuner

Hi Arjun!

It is great to hear that we have been able to back you up effectively!

We are working hard to make our tools so reliable that you will eventually wonder what we do with our spare time. We will try to stay humble and keep being there to sort things out whenever you need a hand.

Thanks for the trust!

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

Great support, ultra fast unlock service.

April 8, 2026
Unprompted review
AutoTuner logo

Reply from AutoTuner

Hey Matt!

Glad we could hit the turbo button on that unlock for you!

We are doing our best to make our service so quick that you’ll think we’ve finally mastered time travel. The goal is to keep your workflow moving.

Cheers for the support and enjoy your day!

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

best man Antoine

April 8, 2026
Unprompted review
AutoTuner logo

Reply from AutoTuner

Hi!

We’ll be sure to tell Antoine he has a secret admirer hehe.

We’re doing our best to keep the team this helpful, even if we haven’t quite figured out how to identify our mysterious fans yet. We’ll try to stay humble while Antoine enjoys his new legendary status.

Cheers for the support!

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

I just want to say a huge thank you to…Antoine

I just want to say a huge thank you to the team at Autotuner for their outstanding support.
We ran into a serious issue with a SID310 ECU after it failed during an OBD2 flash, and things were not looking good.

Their support team stepped in quickly and guided us through the recovery process with clear, professional advice.
Thanks to their expertise and responsiveness, we were able to recover the ECU and get the car back up and running in no time.

It’s rare to find this level of support—fast, knowledgeable, and genuinely helpful.
Highly recommended to anyone working in ECU tuning. Thanks again for the excellent service!
and a very big shout out to Antoine for all is help

April 7, 2026
Unprompted review
AutoTuner logo

Reply from AutoTuner

Hey Fred!

We’ll definitely pass the shout-out to Antoine. He’s currently doing a victory lap around the office!

Dealing with a SID310 that decides to take a nap mid-flash is never fun, but we're glad we could help you wake it up. We’re working hard to be so fast and reliable that you’ll think we’re actually inside the tool with you.

Glad the car is back on the road!

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

Best company

April 3, 2026
AutoTuner logo

Reply from AutoTuner

Hey Ruff!

Thanks for the shout-out!

We know the Bosch MDG1 for BMW is a big deal in the workshop right now, so we’ve focused on making that protocol as solid as possible. Glad to hear we’re hitting the mark for you.

Enjoy the tuning and thanks for the support!

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

Easy to set up and use with no yearly…

Easy to set up and use with no yearly cost great bit of kit

April 1, 2026
AutoTuner logo

Reply from AutoTuner

Hi Stephen!

Great to hear you're finding the tool easy to work with!

Keeping the setup simple and sticking to our "no yearly cost" model is a point of pride for us.

Thanks for the trust and enjoy your reprogramming sessions!

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

Super Company

The best service

March 30, 2026
AutoTuner logo

Reply from AutoTuner

Hi Hartige!

Great to hear you’re happy with the BMW unlock and the shipping case!

We know how important it is to keep your gear protected while moving fast, so we’re glad the case is doing its job. Our goal is to make the unlock process as smooth as the cars you're working on.

Thanks for the trust!

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

the guys are incredibly helpful

the guys are incredibly helpful. really know there job inside out, thanks again for taking your time to get everything sorted for me.

April 3, 2026
Unprompted review
AutoTuner logo

Reply from AutoTuner

Hi Ruairi!

Thanks for the shout-out!

Our support team loves getting into the technical details, so it’s great to hear they could get everything sorted for you. We know your time is valuable, and we're always happy to put in the work to keep your shop running smoothly.

Cheers for the trust and see you next time!

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

excellent staff

excellent staff, great service, daily by your side with every question and problem! 5 stars ofc!

April 3, 2026
Unprompted review
AutoTuner logo

Reply from AutoTuner

Hi!

Thank you so much for the 5 stars!

Being "by your side" is exactly what we are looking for. We know that in this industry, having a quick answer to a technical question can change your whole day, so we make it a point to stay reactive.

Thanks for the trust and for being part of the community!

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

Autotuner

Quality product delivered on time . Have owned autotuner tool as well as others and am very happy with its performance stability speed of use and range.

March 31, 2026
AutoTuner logo

Reply from AutoTuner

Hi Anthony!

It is great to hear that AutoTuner is keeping up with your standards.

We are working hard to make our performance and stability so seamless that you will eventually think the tool is reading your mind. We will try not to let it get to our heads while we keep expanding the range for you.

Thanks for the trust and enjoy the speed!

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

Every time I use autotuner

Every time I use autotuner, it feels like a late afternoon walk on the beach. Keep up the great work

April 2, 2026
Unprompted review
AutoTuner logo

Reply from AutoTuner

Hi Petr!

That is probably the most relaxing feedback we’ve ever received! 🏖️

We’re glad to hear that using AutoTuner feels like a breeze. We’ll keep working hard to ensure your tuning sessions stay as stress-free as a sunset walk.

Thanks for the trust and keep up the great work as well!

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

efficent and fast

April 2, 2026
Unprompted review
AutoTuner logo

Reply from AutoTuner

Hi Nik!

Short and sweet! We’re happy we could match your speed hehe..

Thanks for the trust!

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

Professionalism

March 30, 2026
AutoTuner logo

Reply from AutoTuner

Hi Laurentiu!

One word that means a lot to us.

We are glad to hear that our commitment to quality met your expectations. To be honest, we hope everything runs so perfectly on your side that you don't even have to think about us, but we will be right here if you ever need that professional backup.

Thanks for the trust and have a great day.

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

benjamin is the best!!

benjamin is the best!! he freed my autotuner into master in less than 10 minutes! :D

April 1, 2026
Unprompted review
AutoTuner logo

Reply from AutoTuner

Hi!

We’re glad Benjamin could get your tool upgraded to Master in record time.

Thanks for the trust and enjoy your new Master status.

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

David from AT support team went above…

David from AT support team went above and beyond helping us recover an ecu. excellent support

April 1, 2026
Unprompted review
AutoTuner logo

Reply from AutoTuner

Hi!

Great to hear David could help you out of that tight spot!

To be honest, we hope we don't have to talk to you too often, because that means everything is running perfectly on your end. But don't worry, if an ECU ever decides to be difficult again, we’ll be right here to back you up.

Best regards,
Pierre-Olivier - AT Team

Rated 5 out of 5 stars

Excellent Support and Fast Response ⭐⭐⭐⭐⭐

Sure, I’d be happy to share my feedback 😊

So far, the support has been excellent — fast, clear, and very helpful.
The response time was great, and everything was explained in a simple and professional way.

Really appreciate the service 🙏

April 1, 2026
Unprompted review
AutoTuner logo

Reply from AutoTuner

Hello Nisim!

It is great to receive such positive feedback regarding our support team.

We understand that in this industry, time is of the essence. That is why we prioritize providing fast and clear explanations to ensure you can proceed with your work without any unnecessary delays.

Thank you for your trust!

Best regards,
Pierre-Olivier - AT Team

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