The ladies at the office were helpful. I didn't get the car I wanted since it wasn't available, which is usual in Italy, with renting car companies. But overall, it was a smooth experience.
Company replied
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See what reviewers are saying
The car was great and comfortable.
Company replied
⭐☆☆☆☆ – Paid reservation ignored, terrible customer service Very disappointing experience with Autovia in Naples. Our rental car was fully paid in advance for 5 days (€270 total). Due to... See more
Company replied
Staff and car were excellent.
Company replied
Company details
About autovia.it - napoli-stazione
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Piazza Giuseppe Garibaldi 1, 80142, Napoli, Campania, Italy
- +39 081 424 1697
Auto e furgoni
4.2
Great
44 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from autovia.it - napoli-stazione
Dear customer, we’re glad you had a positive experience. Your feedback truly means a lot to us!
The Autovia Team
⭐☆☆☆☆
⭐☆☆☆☆ – Paid reservation ignored, terrible customer service
Very disappointing experience with Autovia in Naples.
Our rental car was fully paid in advance for 5 days (€270 total). Due to a delay with our cruise ship, we arrived approximately 3 hours later than planned.
When we arrived at the counter, we were simply told that our car had been given away.
No phone call, no warning, no replacement vehicle, and no real effort to help us.
We were left stranded with luggage and no transportation after already paying in full.
What made the situation even worse was the compensation offered: only €48 refund on a €270 booking. This felt completely unreasonable considering the inconvenience and the fact that the reservation had already been paid for.
Even though the booking was made by my son, we were the actual customers traveling together and dealing with the situation at the counter.
Very poor customer service and extremely disappointing handling of a confirmed reservation. I would strongly recommend future travelers to be careful when booking with this company.
May 25, 2026
Unprompted review
Reply from autovia.it - napoli-stazione
Dear Customer, we are sincerely sorry for the inconvenience experienced in Naples and we understand the frustration of being left without a vehicle, with luggage and travel plans already arranged.
Reservations are guaranteed within the tolerance times stated in the rental conditions; in the event of arrival beyond those limits, vehicle availability can no longer be assured, even when the booking has been prepaid. We do regret, however, that you did not feel adequately supported at the counter or receive sufficiently clear communication.
We take note of your feedback, particularly regarding the handling of the assistance and the perception of the refund offered, in order to improve customer care in similar situations.
The Autovia Team
Never again
Very disappointing experience. Our cruise was delayed, so we arrived later than planned for our reservation. We understand that companies can have policies about late arrivals, but this was not clearly communicated in the emails or booking information we received.
When we arrived, the employee gave us a phone number and then walked away. We waited for more than 30 minutes and felt completely unsupported while trying to solve the issue. The interaction at the counter was very frustrating and did not feel helpful at all.
Throughout the process, they kept referring back to their terms of service, but from our perspective that did not solve the actual problem we were facing. We had already fully paid for the reservation and expected more assistance and communication instead of only being pointed back to policies.
We contacted Booking.com, but they were also unable to provide a proper solution. Eventually the only option offered was a partial refund for part of the booking, meaning we still lost money and did not receive a car at all.
On top of that, we lost our planned day in Pompeii and also lost our parking reservation because of the situation, which made the experience even more frustrating.
Very poor customer service and a very disappointing experience. Based on our experience, we would not book with this company again.
May 25, 2026
Unprompted review
Reply from autovia.it - napoli-stazione
Dear Customer, we are sincerely sorry for the inconvenience experienced and we understand the frustration caused by the cruise delay, the inability to collect the vehicle, and the impact on your travel plans.
Reservations are guaranteed within the tolerance times stated in the rental conditions; in the event of arrival beyond those limits, vehicle availability can no longer be assured. We do understand, however, that in an already difficult situation, you expected more support and clearer communication at the desk.
We regret that the assistance received was not perceived as adequate. Your feedback will be taken into consideration to improve the handling of similar cases and the level of customer care.
The Autovia Team
The ladies at the office were helpful and attentif
The ladies at the office were helpful. I didn't get the car I wanted since it wasn't available, which is usual in Italy, with renting car companies. But overall, it was a smooth experience.
February 10, 2026
Reply from autovia.it - napoli-stazione
Dear customer, thank you very much for your kind review and for choosing our service. We are pleased to know your experience was positive.
The Autovia Team
Good price and conditions
November 14, 2025
Reply from autovia.it - napoli-stazione
Dear Customer,
thank you for your five-star review! We’re glad you were satisfied with both the price and the condition of the car.
See you next time!
The Autovia Team
Reply from autovia.it - napoli-stazione
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you were pleased with the car, the price, and the service. Our team is committed to providing a smooth, fair, and enjoyable rental experience from start to finish.
We look forward to welcoming you again soon!
The Autovia Team
Reply from autovia.it - napoli-stazione
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Staff and car were excellent.
January 29, 2025
Reply from autovia.it - napoli-stazione
Thanks for your wonderful review! Our team works every day to offer a quality service and your feedback is confirmation that we are on the right path. We are waiting for you for your next rental with Autovia!
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