AV.com Reviews 3,706

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 504 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent products, highlighting their quality and competitive pricing. Many people appreciate the efficient and reliable delivery service, noting that items arrive promptly and are well-packaged. The overall service is consistently described as great, with consumers expressing satisfaction and a strong intent to make future purchases. However, some customers experienced issues with faulty items upon arrival, such as a defective needle or a CD drive that wouldn't close properly. A few reviewers also mentioned delays in receiving their orders or difficulties in contacting customer service for assistance.

What people talk about most

Product

Customers had positive experiences with product, often highlighting great value, quality, and performance.... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt and fast delivery, with... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent condition and robust build... See more

Price

People report positive experiences with price, often finding products readily available at competitive or... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Didn't know much about AV so checked them on Trustpilot before buying and had very good rating and reviews. Went ahead and purchased JBL speaker which AV had kept at Xmas sale price whereas all other... See more

Rated 5 out of 5 stars

Great product and service from AV.com. The AVCOM Record Collectors Unit (Walnut) is exactly as expected and neatly holds more records than I expected, my turntable and amp. The price was reasonable co... See more

Rated 5 out of 5 stars

Nicely made speaker stands . Parts Easily fitted together and look great with my small Cambridge Audio speakers fitted. Bought primarily to raise the speakers to head height when sat on the sofa .Very... See more

Rated 5 out of 5 stars

Great customer service, VERY fast shipping / delivery, answered all my questions and resolved slight niggles due to Bank Holiday long weekend without any problems. Highly recommended. Will buy again f... See more


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. Home Theater Store
  4. Home Audio Store
  5. TV store

Written by the company

From initial sales query to after-sales care, AV.com is committed to being competitive, offering a wide range of expanding products from the industry’s biggest names at great prices and delivering your order quickly and efficiently. Regardless of what product or service you might need, AV.com is dedicated to providing excellent service throughout your journey to make every purchase special.

AV.com Details

Written by the company

No Fuss Returns
You can purchase from AV.com with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee which can be extended up to 180 days for a small charge. This is in addition to our product warranties, which provide protection against product fault or defect for between one and six years. Our 'money back' guarantee is in addition to your statutory rights and deviates from many other sellers' offerings as our refund period is 30 days instead of the UK standard of 14 days. It is also easy to return something via our online returns centre on our website.
Choose Your Own Delivery Date
You can select your own delivery date using the calendar in your shopping basket. Have your order delivered on a day that suits you - we offer a wide range of delivery options to suit every budget.
Great Prices and Excellent Service
We want to make purchasing and owning AV and Hi-Fi equipment, by providing great prices and excellent service, regardless of how you buy from us. We supply AV and Hi-Fi equipment manufactured by many of the industry's best known brands, at very competitive prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AV com went above and beyond for me,

AV com went above and beyond for me,i made a mistake with my order,one phone call and they sorted out my problem,10/10 from me.Great price too,next day delivery (which was very important for me) ,customer servive ..exceptional.definitly my no1 goto for hifi products now,

April 2, 2026
Rated 2 out of 5 stars

Im having a problem with the speed of…

Im having a problem with the Rpm speed on the turntable which was purchase last month and have been trying to contact a adviser to resolve the problem for over a week with no reply. please can someone assist with this tissue.

March 26, 2026
Rated 4 out of 5 stars

Great product and set

Great product and set. Glad to have fill turntable setup sounding great. Feel a bit cheated that I’ve had my eye on this bundle for 2 months and no price change but and has just gone onto it again 2 weeks later and it’s £50 cheaper ?!

April 1, 2026
Rated 5 out of 5 stars

Second purchase from these guys

Second purchase from these guys, gave great advice regarding the WiiM amp that am also loving as part of a warfdale set up. Resting on the beautiful walnut stands I recently purchased. Quick turn around on order and delivery. Be back to fit out rest of the house, these are the guys to get from. Affording a tonne of the best equipment and brands in the sound game.

April 1, 2026
Rated 5 out of 5 stars

Excellent

Everything from my initial browsing through ordering then delivery was excellent. The delivery was quick and everything was easy to do thank you.

March 24, 2026
Rated 1 out of 5 stars

AVOID TERRIBLE COMPANY

Terrible company iv never used them or heard of them before but when looking for a speaker they had a offer on so was competitively priced compared to my usual place i order from being Richer Sounds which is a fantastic company by the way never a issue and everything always as promised. Anyway i placed a order on the 29/12/2025 for a Jbl ultimate speaker a £1000 order its now 31/03/2026 and still no speaker apart from email saying your order still has not arrived in stock iv had no contact from av com at all with any apologies or explanations or updates no offers to put my order right or compensation, iv still no idea whats happening so now its gonna cost me a further £220+ to place a order else where as I’m waiting no longer, id avoid this company if you want what you pay for id never use these again big failure. You should learn from a proper company like Richer Sounds, i knew i should have just stuck to Richer Sounds in the first place but with the cost of living a saving is a saving or so i thought as still no order and now im still gonna have to pay extra but at least il have my order.

March 31, 2026
Unprompted review
AV.com logo

Reply from AV.com

Dear Mr Moles

Thank you for your review.

We understand your frustration with the continued delays to your order, however we did advise back in January that we could not confirm an ETA and it was decided to keep the order active with the understanding it could be cancelled at any time, this again was reiterated to you in February.
Since then we have regularly sent you email updates, the most recent one being 27th March for the continued delays.

We apologize for any inconvenience caused.

Regards AV.com

Rated 5 out of 5 stars

Receiver arrived on time in good condition

Receiver arrived on time in good condition and exactly as described.
Whilst not the latest bit of kit it still handle 4k on pass through and has a good level of sound control more than adequate for my needs.
Thank AV for such good service.

March 28, 2026

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