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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, with many highlighting next-day arrivals and well-packaged products. People also appreciate the competitive pricing and the overall excellent service, often mentioning helpful and knowledgeable staff who provide valuable advice. However, some customers were not happy with the product quality, noting issues with paint consistency being too watery or colors not matching expectations. A few other people also felt that the durability of some products was not as advertised, with paint peeling sooner than anticipated, and some experienced issues with courier services, including delayed deliveries or packages being left with neighbors despite specific instructions.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and prompt delivery,... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the excellent quality... See more

Service

Users describe positive interactions with service. Many customers praise the excellent and efficient service,... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the excellent quality of products, noting that... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that the prices are... See more

Based on these reviews

Rated 5 out of 5 stars

I needed to source some Graphenstone paint to complete a house we're building, nobody else was holding stock after the UK importer went pop - So finding these guys was an absolute live saver. I dealt... See more

Company replied

Rated 5 out of 5 stars

Paint company did real good and dispatched in quick time , THEN the courier step in !! Waiting in all afternoon for the delivery then get an email to say it’s running late will be 2 hours later now 20... See more

Company replied

Rated 5 out of 5 stars

MR D Mayhew of Suffolk I needed product advice , and The Avace Team were very helpful and the people i spoke to were very knowledgeable and profesional and couldnt have helped more. I will definatley... See more

Company replied

Rated 5 out of 5 stars

I purchase paints/coatings on a regular basis and I arrived at this store for the first time. I will be buying from here again. Price including delivery was the cheapest. Website was a drea... See more

Company replied


4.7

Excellent

TrustScore 4.5 out of 5

74 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Paint company did real good and…

Paint company did real good and dispatched in quick time , THEN the courier step in !! Waiting in all afternoon for the delivery then get an email to say it’s running late will be 2 hours later now 20.30 and given up all hope , then today arrives and it’s alleged it will be delivered by delsol 16.50-18.50 , so probably be let down again , won’t buy again as there courier service lets them down !!

April 4, 2026
Avace logo

Reply from Avace

Hi Kevin,

We were so disappointed to hear that you had issues with the courier. We hope that you do chose to use us again, and we can book the delivery with another, more reliable courier.

Once again, apologies, but we're glad you had a great experience using our website and placing your order.

Emily - AVACE Ltd

Rated 5 out of 5 stars

Will use again.

Easy website, great delivery, responsive & helpful customer service.

April 3, 2026
Avace logo

Reply from Avace

Hi Carol,

Thanks for your lovely review. We're glad you enjoyed using our new website and we're very thankful for the positive feedback.

Be sure to recommend us to family and friends.

Happy Painting!

Emily - AVACE Ltd

Rated 5 out of 5 stars

10/10 experience, as always!

Delivery timescales, quality of products and customer service are flawless.

March 22, 2026
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Reply from Avace

Hi Lucy,

Thank you for your lovely comment. We strive to provide the best customer service and the best quality products.

Happy Painting! We look forward to hearing from you in the future.

Emily - AVACE Ltd

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery. My paint arrived the next day and they had even included a paint can opener/stirrer. Thank you!

March 18, 2026
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Reply from Avace

Hi Ira,

Thank you for your review. If you haven't already, please sign up to our mailing list to receive our weekly newsletter and discount codes.

Emily - AVACE Ltd

Rated 4 out of 5 stars

everything was great except i asked for…

everything was great except i asked for my parcel to be put through the gate but they gave it to a neighbour instead, nothing major but if i really needed it and the neighbour had gone out i wouldn’t of been able to retrieve it

March 2, 2026
Avace logo

Reply from Avace

Hi Scott,

Thanks for informing us. We did put a note on the couriers website when we booked the parcel on. Unfortunately, sometimes they don't read them when they deliver, especially if it's a busy round. We will inform the courier that they need to check the notes beforehand.

Emily - AVACE Ltd

Rated 5 out of 5 stars

Brilliant help and delivery

Absolutely brilliant service from Avace. We needed advice on a Grade 2 Listed building and Scott researched the correct paint. Once we agreed to buy a pro-forma was speedily e mailed and the paint delivered overnight !
No company could have done more so very happy customers!

January 21, 2026
Unprompted review
Avace logo

Reply from Avace

Hi Alison, thank you so much for your review.

Scott is one of our longest serving team members, and his knowledge is second only to that of the Managing Director/Owner.
We're so glad you were able to find the right product for the building.
Should you need anything else in the future, please visit the website or give us a call and we'll be more than happy to help.

Emily - AVACE Ltd

Rated 5 out of 5 stars

Excellent experience

Another great purchase at an unbeatable price with personal delivery from the owner.

January 5, 2026
Avace logo

Reply from Avace

Thank you for your review. We're glad to have been able to deliver it to you personally. Happy Painting, and if you need anything else, you know where we are!

- Emily
AVACE Ltd

Rated 5 out of 5 stars

The product came swiftly and the…

The product came swiftly and the quality is excellent.

December 19, 2025
Unprompted review
Avace logo

Reply from Avace

Thank you for your kind review.

If there is anything else we can assist you with in the future, now you know where to find us.

Happy Painting!

Emily - AVACE Ltd

Rated 5 out of 5 stars

Very good price and very quick…

Very good price and very quick delivery. Hadn't heard of this company before but so far impressed

December 13, 2025
Avace logo

Reply from Avace

Thank you for your kind review.

If there is anything else we can assist you with in the future, now you know where to find us.

Happy Painting!

Emily - AVACE Ltd

Rated 5 out of 5 stars

Helpful staff.

December 12, 2025
Avace logo

Reply from Avace

Hi Simon,
Thanks for your review! We are so thankful that you chose to use AVACE Ltd for your purchase.

Have a wonderful Christmas and we hope to serve you again in the New Year!

Rated 5 out of 5 stars

A reliable and helpful co.pany

They had the products I needed at a competitive price, they were helpful with my queries, and prompt and free delivery. What more do you need?

November 7, 2025
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Reply from Avace

Thanks for your review. We're so glad that we ticked all of your boxes. We can't wait for you to visit us again.

Emily - AVACE Ltd

Rated 5 out of 5 stars

Great price

Great price, fast delivery, perfectly packaged.

November 19, 2025
Avace logo

Reply from Avace

Thanks for your review. We're so glad that we ticked all of your boxes. We can't wait for you to visit us again.

Emily - AVACE Ltd

Rated 4 out of 5 stars

Communicative and helpful

Avace team were communicative and helpful. Product arrived well packaged and as expected. Small delay which was my fault / issue communicating with courier. Emily from Avace went above and beyond to resolve it very quickly and the courier they used were extremely helpful. I would use this company again and recommend them.

November 27, 2025
Unprompted review
Avace logo

Reply from Avace

Thanks for your review. We're so glad that we ticked all of your boxes. We can't wait for you to visit us again.

Emily - AVACE Ltd

Rated 5 out of 5 stars

Very happy customer

Delivery was spot on, well packaged have used avace before and will use again. Very happy customer and cheaper than other sites saved about £40 compared to other stockist

November 17, 2025
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Reply from Avace

Thanks for your review. We're so glad that we ticked all of your boxes. We can't wait for you to visit us again.

Emily - AVACE Ltd

Rated 5 out of 5 stars

Quick delivery

Quick delivery

November 10, 2025
Avace logo

Reply from Avace

Thanks for your review. We're so glad that we ticked all of your boxes. We can't wait for you to visit us again.

Emily - AVACE Ltd

Rated 5 out of 5 stars

MR D Mayhew of Suffolk

MR D Mayhew of Suffolk
I needed product advice , and The Avace Team were very helpful and the people i spoke to were very knowledgeable and profesional and couldnt have helped more. I will definatley be using them again for breathable paint products and would further most certainley recommened them. Thankyou.

November 11, 2025
Unprompted review
Avace logo

Reply from Avace

Thanks for your review. We're so glad that we ticked all of your boxes. We can't wait for you to visit us again.

Emily - AVACE Ltd

Rated 5 out of 5 stars

Excellent customer service and knowledge

Had to have replacement t product, very prompt customer service and info and prompt refund, excellent delivery time, second time using this company but now my ‘go-to’

November 9, 2025
Avace logo

Reply from Avace

Thanks for your review. We're so glad that we ticked all of your boxes. We can't wait for you to visit us again.

Emily - AVACE Ltd

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