Avalara Europe Reviews 489

Our every single declaration for VAT Return for year 2023 was made with NIL but we sent every month file with firures, they never react or give personal service, there is no possibility to contact any person from service, only automatic replies, you can never ask or get reply, do not understand how it works, we are receiving reminders from local tax office and extra payments because of wrong declarations, really difficult

I recently contacted Avalara about our VAT registration and Fillings. I was assisted by Iris who gave me all the information and assistance I needed. Never have I experienced a call where all information were given in a very timely and professional manner. Iris was very polite was very knowledgeable. Thank you!

Excellent support from Avalara employee Gareth! He was helpful, polite, insightful and help me to get on the right track in just a few minutes and solve the problems I was facing. A great experience!

We spoke to Iris from Avalara and she was the nicest person to talk to. Very smart and helpful.

I feel compelled to share my deeply disappointing experience with Avalara, an online tax office, in the hope that it might spare others from the same pitfalls.

To provide some context, my business is a sole-owner Ltd company registered in the UK but operating in Germany. I hired Avalara to handle my German VAT affairs right from the start. My business involvement was minimal; I only had a few little Amazon sales at the time of closing. Despite the low volume of financial transactions and minimal accounting documents, Avalara's service was extremely poor.

Due to Avalara's incredible sluggishness, the entire process of VAT deregistration took nearly seven months. This delay is inexplicable, considering my business had minimal activity and should have been a straightforward case. Let's be clear: just the initial stage of submitting the paperwork to the German authorities took them three months. This protracted timeline made it evident that Avalara had no interest in expediting my request, especially as they continued to benefit from my ongoing subscription fees.

Worse still, Avalara failed to inform me of the necessity to file an annual tax declaration in Germany. I only learned of this requirement when I received a notice from the German tax office. This omission is a glaring oversight that exemplifies their utter negligence and lack of concern for their clients.

Communication with Avalara was equally appalling. Emails went unanswered for days, and when they did respond, it was usually without providing a satisfactory solution to my issues. It felt as if they were more interested in bouncing back emails rather than genuinely resolving any problems. While they were quite responsive and even intrusive during the contract-signing stage, their enthusiasm evidently waned once the ink was dry, leaving me feeling utterly neglected.

Throughout my career, I have worked with various smaller accounting firms for multiple businesses, and I can confidently say that my experience with Avalara was the worst. They were only interested in my money, showing complete disinterest in the well-being and legal standing of my business.

Therefore, I strongly discourage anyone from using Avalara's services, especially small businesses who might assume they'll get quicker, more attentive service. Their lack of urgency, poor communication, and general disinterest in customer satisfaction are significant red flags. Save yourself the time, money, and emotional energy by avoiding Avalara at all costs.

I will never be using their services again, and I highly recommend you steer clear as well.

I wanted to extend my sincere congratulations to Avalara Team, especially Steve, Michelle, and Claudio. Their unwavering dedication, hard work, and professionalism in dealing with the issue we had, all while maintaining a friendly approach are truly commendable.

Tenh provide me with a very good technical support

professional and swift service for tax matters. Iris has looked after all necessary submissions

I had an outstanding penalty and Adrienn from Avalara explaing where and how to pay it, super support.

I had the pleasure of interacting with Adrienn from Avalara during a particularly complex tax situation. From the outset, Adrienn was incredibly professional, prompt, and well-versed in the intricacies of VAT issues, particularly relating to the German Tax Authority. Thank you, Adrienn, for your outstanding service and support.

Iris in Customer Services was very helpful and replied to my emails and answered my questions in a speedy manner. If you have contact with her, she is good. However I have to say, unlike other departments where the service was not been good at all. This review is for Iris only.

Excellent and prompt support from Gareth today who emailed yesterday and followed up with an a call today to ensure the process would run smoothly. Very professional and courteous. Thank you Gareth!

Excellent support from Adrienn and Vini when using Avalara's services. Very knowledgeable and understanding of my circumstances. Friendly and supportive throughout the process from start to finish.

We had a very great customer experience as I had a personal assistant who could help.

Highly recommended, and develepoed a lot in the couple years.

I had a big problem, it was finally solved, nothing to say for the assistance I still recommend to follow the various tax procedures.

Gareth was extremely helpful with sorting out an issue with an historic tax return. He really put my mind at ease and was very professional.

Gareth has been very helpful in helping me resolve an issue that I was having with filing with the Polish Tax Authorities. He very kindly interpreted a letter that I had received and guided me to a swift resolution. I am very pleased with his customer service.

Thank you Gareth!
Nancy Riley
CEO, Vivian Creek LLC

I had a nice experience working with Iris from the Avalara team and I was very pleased with her responsiveness and willingness to help and how proactive she was/is.

I am writing this review today with great pleasure and immense satisfaction, having experienced Avalara's VAT services, and in particular, having had the fortune of receiving assistance from Valeria.

Avalara's VAT service has proven to be superb. In the intricate, often complex world of VAT returns, Avalara's system has been an absolute lifesaver. With user-friendly, intuitive interfaces, and robust functionality, it effortlessly handles GB VAT returns, which is a testament to their service quality.

Valeria, however, has been the shining star throughout this experience. As someone who initially had limited knowledge on the topic, her guidance has been invaluable. She patiently walked me through the nuances of VAT returns, answering my numerous questions, always ensuring I fully understood each step of the process. Her exceptional knowledge on the matter is evident, but what makes her stand out is the extraordinary dedication she brings to her work.

Valeria's support went far beyond my expectations. She was not just there to offer a service, but seemed genuinely invested in my situation, and went to great lengths to ensure all my needs were met. Her prompt responses, professionalism, and deep empathy made me feel like more than just another customer. It felt like having a personal expert guide, and that level of care is a rarity in today's fast-paced business world.

In conclusion, I wholeheartedly recommend Avalara's VAT services for anyone grappling with the complexity of VAT returns!