Excellent customer service from Avant! I’ve had a great experience with them and I’m really impressed with both the quality of their products and the service I received. A special shoutout to M... See more
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Avant customer service we're very prompt in replying and rectifying my problem when DPD failed to deliver my parcel to my neighbour when I knew I would be away for the delivery. The parcel was consequ... See more
Company replied
I love the Odyssey Avant Calendar, it’s well considered, thematic and comprehensive. But it’s my experience of using some of the products which has made me want to buy more Avant Products.Let m... See more
Company replied
Brilliant products and the BEST customer service I have every received! I'm new to this range so only recently sampled a selection of the products available, but truly impressed and would highly rec... See more
Company details
Written by the company
Avant is a London-based cruelty-free skincare brand that fuses natural ingredients with innovative science to create high-performance beauty products aimed at enhancing skin health and radiance.
Contact info
166 College Road Harrow, HA1 1BH, London, United Kingdom
- customerservice@avant-skincare.com
- avant-skincare.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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Amazing experience!!!
Ok. So UPS seriously dropped the ball on my delivery. My Advent calendar sat in customs for over 3 weeks. The tracking said it had cleared but there was some paperwork that was missing. I contacted Avant and they got on top of the situation. The next thing I knew, I got a shipping notice from DHL and had my calendar within a week! Thank you Avant!
Now about the products! I have been using them for less than a week and already see a major difference in my skin! I can't believe how soft it is! The serum smells so good! It's not a really thick serum. Very thin, but it's perfect for my skin! The only thing I haven't used yet is the micellar water. I have lash extensions so I can't use it near my eyes. And my skin is so much better, that I haven't put on makeup, except some liner and shadow.
I don't look my age, but my skin is so much better I look even younger!
I think that you have one of the best…
I think that you have one of the best customer support service. Every person I spoke to was helpful and friendly. Great service!
Excellent service
Muhammad of their support team has promptly answered my questions and provided excellent, five star service.
Good customer service and products
I must say the Advent Calendar is a good buy with full-sized items and only at £99.
Their Support Team, Muhammad is very helpful and responsive.
Whenever I have an issue, he promptly replies me in detail.
I really appreciate such good service!
I couldn’t believe all the criticisms
I couldn’t believe all the criticisms. I got some Avant moisturiser in a very high end beauty advent calendar. It’s the best I’ve ever had. I’ve bought loads of their products since but never paid full, are often decent offers. I’ve just ordered their beauty advent calendar, it’s only £99. Since I’ve been using their products people have commented on how lovely my skin looked and one said I couldn’t possibly be 50. I told her I wasn’t. I’m 73 in 4 weeks 😹😹😹
Fantastic customer service and the best…
Fantastic customer service and the best products I have found for my face.
Muhammad was patient and resolved me…
Muhammad was patient and resolved me issue. Amazing customer services
Lightweight and deeply hydrating!
Lightweight and deeply hydrating!
The Avant Advanced Bio Ultra-Fine Texture Day Moisturiser absorbs quickly, leaves my skin soft and smooth, and gives a healthy glow without feeling heavy. A little goes a long way—definitely a new staple in my skincare routine!
Brilliant Product
I came across this brand using a beauty box subscription and was really impressed with the product. Love that it is cruelty free and effective on my eye area. Mid 40’s, looking to reduce signs of aging. Purchased one of the eye creams, had a slight error with the item but resolved quickly by Muhhamed. My experience is a great product and really helpful customer service. Thank you.
Shocking for the price of the products
I have ordered a cream asking explanation why the same cream in two different packages got different ingredient duo moisturiser normal package and travel package. They reassured me that the ingredients are the same. I have just received the order, with a totally different cream. Same name but with a full list of ingredient that are not present in the one I wanted.
Terrible customer service
Terrible customer service. Received an email with products in a BOGOF promotion. Ordered the deal, only one was despatched. Contacted Avant via email and was told they’d ensure free one was sent out. That didn’t happen. 2 days later and being dumped on a live chat with no response I got “gift sets aren’t in the offer” . Nightmare…..now have to send the set back that I bought as advertised in the deal. Avoid avoid avoid
Dodgy company
Pre-ordered the keratin hair cream. Website said stock expected early May. Chased on May 15 to be told I’d get my order the following week. It never came so I requested a refund but was told stock was definitely coming soon and I could wait.
Website still says stock expected early June (as of June 9th).
I doubt this stock will ever arrive.
What an odd experience. I will never buy anything from this brand.
Had to get my credit card provider involved to secure the refund.
Be aware!
Ordered the rose lip exfoliator for Mother’s Day and it arrived promptly but when opened by my mother, was found to only contain half the product as usual. Tube was full of air bubbles with barely any product. Contacted customer services and included photos of the tube and received a very vague reply stating that the tube definitely does contain the normal amount of product even though it absolutely does not. Not good enough especially with the price tag. Will not buy from these people again!! Be aware
This is literally my favourite brand…
This is literally my favourite brand ever
I first received an avant product in a glossy box years ago and since then have used them continuously. The are luxury at its finest. Very highly recommend
Poor customer service after missing…
Poor customer service after missing parcel that I had to look at coordinated for royal mail myself and go to a different street to track down parcel which was damaged and wet as left outside the wrong address for a week. They took no responsibility as package said delivered. Will never be ordering from them again. Over priced I only bought the gift as my neice wanted to try it but as ruined she didn't get the advent just the products.
Please avoid the rude unprofessional overpriced company.
Ordered advent calander and…
Ordered advent calander and still.waiting for it asked for refund as not sent then got email saying now been sent but no tracking... still waiting for item a few weeks later and don't believe the full rrp is anything what the products are valued at especially when looking at the ingredients, would never pay full price or even close to it. Feel used as a rrp to inflate the cost of Offers and beauty boxes. If your paying nearly a hundred quid for a product would want luxury packaging and good reviews not a cheap plastic product with no packaging.
Very impressed with Avant Skincare
I recently opened an account with Avant skincare. I always loved their mosturisers & lip scrubs so when I heard about this year Avant 12 days of Christmas, Zodiac Advent Calender, I decided to purchase it. It was a fantastic deal. I live in Ireland, so delivery took one week, but it was worth waiting for. The calender is amazing. The range of products is well thought out, full sizes & the quality of the packaging is super luxe. I heard a lot of talk on line about Avant skincare before I purchased, but I say make up your own mind about a product and the company that selling it.
Avant Skincare is very good & I would have no hesitation about ordering from them again. Well done Avant skincare.
Scam Company - Beware
I received a product as a mystery product from another vendor, amazing beautiful product. I attempted to buy it directly from Avant Skincare and a completely different product was in the box! No joke - the box did not correspond to the item I received.
I’ve filled out a customer contact form and tried to get through on the phone to no avail. The joke is on me for paying 60 odd quid for a deluxe sample size tube of face cream.
I think the company is a scam - avoid.
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