My experience buying from your company is that the flowers are way overpriced for what you get. I purchased again around mother's day and those flowers were pathetic, in fact, I would rate them just 1... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have happily given 5 stars but I was advised that the flowers would be delivered on the Saturday, for a friend birthday, but they were not delivered until the following Monday. They were speci... See more
Company replied
The flowers were a little wilted upon arrival however the recipient said that they perked up a little when she put them in water. I had requested baby’s breath and a bow, however that was not added. :... See more
Company replied
Beautiful arrangement. But ordering from Canada. I didn’t realize your location when I used google to find a local florists near my aunt. It ended up being very late and the flowers were not as fresh... See more
Company replied
Company details
Written by the company
AvasFlowers.net is a trusted nationwide flower delivery service offering beautiful, affordable floral arrangements for every occasion. Whether you're sending birthday wishes, celebrating an anniversary, or expressing sympathy, Avas Flowers makes it easy to deliver fresh flowers and thoughtful gifts to loved ones anywhere in the U.S. We partner with a network of local florists and fulfillment centers to provide same-day and next-day delivery — all backed by dedicated customer support and a satisfaction guarantee. With competitive pricing, a wide selection, and a commitment to quality, Avas Flowers has helped millions of customers send meaningful moments since day one.
Contact info
200 Continental Dr, 19713, Newark, United States
- 855-607-7710
- socialmedia@avasflowers.com
- avasflowers.net
3.2
Average
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for delivering -
Thank you for delivering! Same day is great! I did the questionnaire and it says I would receive a coupon for $10 off and I did not receive one
May 10, 2026
Unprompted review
Reply from AvasFlowers
Hi,
I am taking care of this concern, and we thank you for bringing this to our attention. Our records show that the Free Delivery coupon was applied to the order.
I apologize for any further inconvenience we may have caused and would like to Thank You once more for allowing me to assist you and for reaching out to us.
This was the worse experience I’ve ever…
This was the worse experience I’ve ever had with a florist. I had the wrong date for delivery and went through the process of editing my order. On the new delivery date they sent a Dutch of daisies, certainly not the nearly $100 bunch I ordered. Then a month later they sent my original order BUT the person I intended it for was no longer at the address (that was the reason for the change in the original order. What a waste. Customer service was non existent. I will never order from Ava’s again and I will warn others not to as well.
April 5, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
WORST EXPERIENCE FOR FLOWERS EVER!
When I placed the order a month in advance they delivered (1) bouquet ONE that same day and not the day of my event which would have been (8) bouquets and the delivery person ignored my message stating to take the order back to the establishment, even my security told him to leave and he proceeded to leave the flowers on a table when security wasn't looking. I had to stay on the phone for over an hour to get a live person to hear my complaint and for them to understand my order once the goats could be tamed in the background (I am not kidding) Oh and when that one bouquet was delivered it looked NOTHING like the pictured and I told them at the third party who I found out that made them and they fixed that at no extra cost, I will be going directly to them, for ALL future orders and I told them that.
I show an order number of : 14517151 and a customer support # T13453531 my order was on April 21st.
April 21, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Poor quality and quantity
April 1, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
I have never paid for a more mediocre…
I have never paid for a more mediocre and disappointing service. I ordered flowers on 06/23 after being promised they would be delivered by 7:00 PM that same day. Instead, they arrived a full day late on 06/24 at 6:40 PM.
To make matters worse, the flowers arrived damaged, the card I paid extra for was missing, and even the flower food packet that helps keep the flowers fresh was not included.
This level of service and quality is completely unacceptable. Companies that treat their customers this way are a disgrace to our community. I wasted my money and would never recommend this company to anyone.
June 24, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
They deserve zero stars!
No, No, & No!! Do not buy from this company!! They deserve zero stars!
06/07/2026 I was looking for a local florist in Stony Brook to deliver flowers to a family member in the hospital. My online search revealed Alas Flowers was located in Stony Brook. I went online, picked a bouquet, spent almost $90 and free shipping. Upon looking at the invoice there was a $26.03 fee!! I bit the bullet because it was for my relative and next day delivery. It didn’t happen. Every time I checked the tracking, it showed out for delivery. I decided to call Ava’s. Horrible. You call, push several random numbers and get a recording that says I’d receive a return call. There is no real person to speak to when you call. I played phone tag with the company. I emailed them and always received vague responses. This went on for days I finally spoke to someone and requested the bouquet be sent to my relative’s home instead. She received them June 11. I saw the photos my of the flowers. The flowers were plain and of ok quality and certainly not worth the money spent. Maybe worth $20. I’ve seen better in the grocery stores!
In the over 50 years I’ve been sending flowers across the world, the transaction with Ava’s Flowers was the most stressful experience for me. Disappointing is an understatement. I am a senior lady, recovering from 2 strokes, and did not need this aggravation. DO NOT do business with this company!! They are a scam!
By the way, this company is located somewhere in Delaware, and NJ, not Stony Brook or anywhere else on Long Island.
June 6, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Stay Away! Don’t order from Avas flowers
My expensive flower delivery never reached the recipient. I tried to call customer service, which was not possible.
Any attempts to help myself on the customer service chatbot/website ended up in a loop without results.
I want my money back but no way to even reach customer service.
Stay away from Avas flowers !!!
June 20, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $20 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
I ordered an Anniversary arrangement of…
I ordered an Anniversary arrangement of flowers in a book vase. It got delivered late and was not what I ordered. Blah!
May 1, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
The flowers arrived on time and they we’re beautiful
The flowers arrived on time and they were quite beautiful a little small for $50 basket. After you add shipping and service fees, etc. etc. they were a little overpriced for a small basket.
May 8, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Orchid arrived with packaging wrapped…
Orchid arrived with packaging wrapped so tight that two stems were damaged by just trying to unwrap it. Orchid died within a week. Paid nearly $100. Won't be ordering again from this company.
April 1, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $20 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
Beautiful arrangement
Beautiful arrangement. But ordering from Canada. I didn’t realize your location when I used google to find a local florists near my aunt. It ended up being very late and the flowers were not as fresh as I would have liked them to be as it took so long to get to her. They were not delivered by the expected date. They were at least 4-5 days late.
March 31, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.
I understand it was upsetting that the order was not delivered when it was supposed to. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to satisfied shoppers all across the US.
We want you to know that our team has taken this incident very seriously to ensure it won’t happen again.
Please accept our apologies for the inconvenience, We would like to compensate you by providing you with a $15.00 in-store credit which you may use for up to one year, all across the United States for future purchases.
Please feel free to re-evaluate your rating of our services. Thank you for allowing us to assist you.
20$ grocery store flowers for 100!
They were the smallest, worst flowers I have ever received from you. 1/2 were dead upon arrival and I could have gone into the grocery store and bought them for 20$ off their shelf. The amount I paid you for that garbage was ridiculous. I will be looking for a different flower company in the future to send my wife flowers.
April 9, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Do NOT order from here the delivery was…
Do NOT order from here the delivery was delayed and the flowers received were NOT what I ordered and a small bouquet I could have bought for 20$. Instead I spent 100$ after all fees and got a joke. Wish I could post pictures to show. AWFUL/...UPDATE: As you can see from the reply below what I am to do..however you cannot email them and their site just loops you once delivery is done. How am I supposed to reach you Avas?
June 19, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Not great…
My experience buying from your company is that the flowers are way overpriced for what you get. I purchased again around mother's day and those flowers were pathetic, in fact, I would rate them just 1 star. Grocery store flowers would have looked far better. I will not be ordering flowers from Ava's any more. It's a waste of my hard earned dollars, in an increasingly terrible economy.
May 8, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
I had an extremely frustrating…
I had an extremely frustrating experience with this company and feel compelled to warn other consumers.
I placed a same-day flower order and immediately tried to contact customer service to confirm the order would be fulfilled same-day. Their phone line, however, is fully automated with no path to a live agent. After spending considerable time trying to reach someone, I looked the company up online and discovered it has a well-documented history of complaints and deceptive practices, including misrepresenting itself as a local florist when it is not. At that point, I attempted to cancel the order immediately.
Unfortunately, the cancellation button on their website functioned as an endless loop with no way to complete the action, and the phone line remained inaccessible. After submitting a callback request through their website, they eventually called me, but then the automated call placed me on hold for 20 minutes before anyone spoke with me, even though they had called me. Then, when I began requesting a cancellation, the agent hung up on me. Despite my explicit and repeated requests via email and time consuming call backs that the order not be delivered under any circumstance, it was sent anyway.
The flowers that arrived bore little resemblance to what was pictured on the website, and several were already dead upon delivery. When a representative called to follow up, they declined to issue a refund on the basis that the order had been delivered. After pushing back, they verbally agreed to a 50% refund in acknowledgment of the poor quality, but only 30% was actually returned to my account.
In total, this experience consumed approximately five hours of my time and resulted in a product that was misrepresented, unwanted, and substandard. Between the deceptive local florist branding, the deliberately obstructive customer service/cancellation process, and the refund that did not match what was promised, I would strongly caution anyone against ordering from this company.
June 17, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
Flowers were delivered looked dead
Flowers were delivered looked dead.
If only i can add photos here would be great.
Complete dissapointment.
Keep your $20 not spending any more money with you.
April 3, 2026
Unprompted review
Reply from AvasFlowers
Hello,
I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the quality of the product didn't meet your expectations. We apologize for entrusting your order to them.
I am thrilled that the flowers were delivered, but we apologize for not meeting your quality expectations. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
With regards to the quality or delivery concerns of the product received, we follow a 48-hour grace period policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, as long as we receive notification from our customers within the prescribed time frame, or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:
https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy
Though we received your quality feedback beyond the required grace period mentioned above, our main goal is always to make our customers happy so that they continue to return to us for all their floral needs. That said, I will issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Please don't hesitate to re-evaluate your rating of our services. We appreciate you letting us help you.
The flowers that arrived were very low…
The flowers that arrived were very low quality. Looked like the cheapest bouquet from safeway got picked for 12.99 and i paid about 7x that amount. Over $70.00 for a small dying bouquet to be delivered.
March 18, 2026
Unprompted review
Reply from AvasFlowers
Hello,
I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the quality of the product didn't meet your expectations. We apologize for entrusting your order to them.
I am thrilled that the flowers were delivered, but we apologize for not meeting your quality expectations. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
With regards to the quality or delivery concerns of the product received, we follow a 48-hour grace period policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, as long as we receive notification from our customers within the prescribed time frame, or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:
https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy
Though we received your quality feedback beyond the required grace period mentioned above, our main goal is always to make our customers happy so that they continue to return to us for all their floral needs. That said, I will issue you $15 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Please don't hesitate to re-evaluate your rating of our services. We appreciate you letting us help you.
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