This company keeps getting worse. They've always been poor responders, but when your company has a small issue that could have a drastic affect you might think they would be on the case. Not so, we... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We transferred our VAT representation to AVASK this year, and the only regret is not making the switch sooner. Their team has been consistently responsive, professional, and proactive at every step. A... See more
Company replied
We are very pleased with the service provided by our Tax consultant Shu Chun (Iris) Hsieh. She is a gem and provides a great customer service. She is always available to help and assist whenever we h... See more
Company replied
Kevin was so incredibly helpful with providing us with the paperwork needed to clear our shipment at customs. He was available quickly on the phone for support and even liaised directly with our Amazo... See more
Company replied
Company details
Written by the company
We are AVASK, an international firm of tax experts with a well-reputed specialism in global e-commerce expansion, international taxation, business consultancy, and advisory services. AVASK works with the most outstanding and proactive professionals to deliver excellent value for more than 10,000 e-commerce sellers and companies across the world. We have a presence in the UK, Europe, the USA, UAE, China, and Australia, and our collective eyes are set on the horizon, looking for new marketplaces and opportunities to enhance and enable our clients’ businesses to flourish and grow. Our drive and ambition are focused solely on building success through cross-border activities by delivering clear and simple advice and devising new strategies that will ensure growth and development. AVASK knows that understanding indirect tax obligations in the global marketplaces can be a daunting task and a littered minefield, which is why we employ the best consultants and tax experts who are solely focused on eliminating those tax issues and allowing you to focus on your primary concern: running your business. We further believe in building strong client relationships and personally tailoring solutions to help our clients reach their business goals and objectives. The whole AVASK team is completely committed to providing clients’ businesses with the highest quality of service and a highly entrepreneurial mindset. Our team are also fluent in many of the world’s languages, including English, French, German, Spanish, Italian, Greek, Russian, and Polish, along with Arabic, Mandarin, and Cantonese. We are proud to celebrate that our customers are at the heart of everything that we do, which is why our mantra is: WHAT MATTERS TO YOU, MATTERS TO US...
Contact info
United Kingdom
- avask.com
3.6
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gianfranco is a GREAT service provider !
October 8, 2025
Unprompted review
Reply from AVASK
Hey Roy,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Terrible
Terrible. Worst experience I’ve had in ages. Used them five years ago and they were great. This time around I signed up with AVAK for my EORI and UK VAT. HMRC rejected my application (no idea why) and AVASK just washed them hands of me. The guy assigned to me was never proactive and just sat back and waited for me to ask about how things were progressing. I’m absolutely livid and now they’re dawdling around when it comes to cancelling my contract.
October 9, 2025
Unprompted review
Reply from AVASK
Hello Joshua Henare Rogers,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
Morgane Peron is a great follow-up and…
Morgane Peron is a great follow-up and responds quickly.
October 6, 2025
Unprompted review
Reply from AVASK
Hey Shinichi Kawase,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Very disappointing experience – would not recommend AVASK for VAT or EPR
I had a very poor experience with AVASK when using their VAT and EPR services. Their handling of my case was slow, unclear, and often left me chasing for updates. Communication was inconsistent, and instead of guiding me through the process, I often felt like I had to figure out things myself.
For VAT, there were delays and missing explanations about requirements, which caused unnecessary stress and wasted time. After the whole process for VAT was (supposedly) done, I found out a month after that they never submitted the request and that there was a documentation missing. For EPR, their process was equally frustrating – promises were not followed through properly, and I was left uncertain about what was really completed and what wasn’t. Invoices we were receiving for EPR that were going through AVASK email were sent to us very late, only after a second and final reminder from Der Grüne Punkt.
Overall, AVASK failed to provide the reliable, professional service they advertise. The whole experience has cost me time, money, and energy without delivering the level of support I expected.
I do not recommend AVASK for VAT or EPR compliance. There are other providers who are more transparent, responsive, and professional.
STAY AWAY!
October 3, 2025
Unprompted review
Reply from AVASK
Hello Tulip Royale,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
Super poor service and reliability
October 2, 2025
Unprompted review
Reply from AVASK
Hello Paul Smith,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
Very helpful and easy to work with
Very helpful and easy to work with, prompt responses to questions and inquires, excellent guidance throughout every process we need. we will definitely keep working and relay on them for our international tax compliance
September 30, 2025
Unprompted review
Reply from AVASK
Hey German Uribe,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
I have very good experience working…
I have very good experience working with Morgane P. But at the same time I have a very slow replies from all other members of your company. I tried to get information for WEEE (sometimes a was waiting for 3-4 weeks to get a reply). Also not fully aware of all documents (which I already submitted) if they are accepted or not and what is the overall status and timelines.
September 29, 2025
Unprompted review
Reply from AVASK
Hey Pavels Razmajevs,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from Morgane on our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Our experience with AVASK has…
Our experience with AVASK has unfortunately been very negative. Over time we have encountered repeated billing errors, including duplicate invoices and incorrect items listed, which have caused unnecessary confusion and wasted time.
The customer service has been extremely EXTREMELY poor: replies arrive with significant DELAY OF WEEKS or MONTHS, and when they do, they are often ambiguous and unhelpful, showing no real intention to solve the issues raised. Furthermore, there seems to be a serious lack of internal organisation, which becomes evident not only in the way matters are handled but also in the tone of the emails received — often dismissive and showing little respect for the client.
The overall impression is one of neglect, disorganisation, and unwillingness to provide proper assistance, which makes working with AVASK frustrating and unprofessional.
We cannot recommend AVASK to any company or individual who values seriousness, efficiency, and genuine customer care.
September 22, 2025
Unprompted review
Reply from AVASK
Hello David Rodriguez Zurro,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
AVASK has been very professional…
AVASK has been very professional handling our urgent VAT matters with German tax authority. Special mention to Iris Hsieh for her advices and tight follow-up with German tax authority to fully resolve all outstanding matters.
September 23, 2025
Unprompted review
Reply from AVASK
Hey WTS Darren,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Kevin was so incredibly helpful with…
Kevin was so incredibly helpful with providing us with the paperwork needed to clear our shipment at customs. He was available quickly on the phone for support and even liaised directly with our Amazon contact to sort this out for us. Kevin saved us from paying huge fees re delay at port, just another reason why Avask is the best!
September 17, 2025
Unprompted review
Reply from AVASK
Hey Kate B,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Extremely unprofessional – wrong invoices and poor communication
I submitted my VAT de-registration well in advance, yet AVASK still kept issuing invoices as if I was continuing their services. Even worse, an invoice they confirmed in writing as cancelled was still charged from my account.
I reached out multiple times to different AVASK email addresses, but never received a proper response. This level of service is unacceptable, unprofessional, and creates serious trust issues.
I cannot recommend AVASK – proceed with extreme caution.
September 19, 2025
Unprompted review
Reply from AVASK
Hello Suleyman Erdem Elkan ,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
Reply from AVASK
Hey,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from Siphesihle our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Gianfranco was always quick to respond…
Gianfranco was always quick to respond to emails and took the time to clearly explain everything until I fully understood. He made our EPR application process smooth and effortless. Thank you, Gianfranco.
September 12, 2025
Unprompted review
Reply from AVASK
Hey Andrea,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
My Experience with Avask — A Warning for Others
I normally don’t write reviews like this, but after everything I’ve been through with Avask, I feel like I have to warn others. What I thought would be a professional partnership turned into one of the most frustrating business experiences I’ve ever had.
At our company, we signed up with Avask for both VAT and EPR services. I knew the basic VAT package was more of a self-service deal, and I was fine with that. But for the premium EPR service, we were promised dedicated support and a proper point of contact. That promise couldn’t have been further from the truth. The reality is that both services came with the exact same level of “support” — which is to say, almost none at all.
Even the simplest requests turned into nightmares. Something as basic as changing an email address dragged on for weeks, with endless forms and emails going back and forth. Most of the time, we were met with silence or vague, copy-paste replies. When they finally made the change, they even applied it to the wrong account. It’s unbelievable how such a small task could be handled so badly.
And when it came to bigger issues, things only got worse. For example, we’ve been waiting over four months just to get clarity on our overdue Italian VAT payment. Despite paying Avask to handle these reports, they refuse to take responsibility. Instead, we’re told that if we want answers, we either need to pay extra for a consultation or submit another ticket into their black hole of a support system.
The so-called “premium” EPR service was no better. We never got the promised point of contact, and the support was just as nonexistent as with VAT. Honestly, the idea that they’d charge more for VAT and call it “premium” when it’s the same useless service feels like an insult.
This isn’t about politics or opinions — it’s simply a business relationship that failed. The lack of professionalism and complete absence of accountability have cost us time, money, and peace of mind. At this point, I’m even preparing to push back any penalties we face onto Avask, because we’ve kept a record of every attempt we made to get help.
If you’re thinking about working with Avask, my advice is simple: don’t. Or at least, go in knowing you’ll be on your own. The service is slow, unresponsive, and unreliable. The moment you actually need their help, you’ll be left stranded.
September 11, 2025
Unprompted review
Reply from AVASK
Hello Chris S,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
Avask partner
For us, having Avask as a partner for managing our taxes is a guarantee. We can focus more on sales, knowing that at all times their excellent team will assist us efficiently.
Olivia
September 11, 2025
Unprompted review
Reply from AVASK
Hey Olivia,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Great customer service
I was assigned a business admin from Avask, Kelani Michel and my interactions with him have been great. He has helped me get 5 VAT numbers for different countries. He has been quick and efficent and kept me updated the whole time. I thought it was important that Kelani gets recongised for his great service.
September 8, 2025
Unprompted review
Reply from AVASK
Hey AB,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Big Thanks
I would like to share the professional way that Habib Bouzidi has interacted with our team, very pro active, and a pleasure to conduct business with. Thank you Avask for swift and prompt assistance.
September 8, 2025
Unprompted review
Reply from AVASK
Hey Peter Taylor,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our Habib Bouzidi team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Good help and answers on my questions
I encountered my questions during the process, Gabriela was very helpful and professionell.
September 5, 2025
Unprompted review
Reply from AVASK
Hey Injoy Handels GmbH,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from Gabriela on our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Excellent service
Morgane Peron has been looking after our account for the past couple of years on behalf of Avask. Morgane always gives excellent service, has very good knowledge of her job and is very efficient at coming back to answer any queries we have had. We highly recommend this service.
September 1, 2025
Unprompted review
Reply from AVASK
Hey Eddie Oreilly,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
They operated quickly and removed all…
They operated quickly and removed all my doubts.
August 27, 2025
Unprompted review
Reply from AVASK
Hey Matias Suarez,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
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