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Purchased a Synology DiskStation DS218 NAS Server from Aventis via Amazon. The Server arrived from Aventis with two 1 TB SSD drives that are NOT on Synology Products Compatibility list. Drives faile... See more
Company replied
I bought a top of the line Latitude for my office. unfortunately received it with a dented jack on the power chord. I made several calls, was asked to send images of the jack/chord etc. It has taken s... See more
Company replied
Customer Service and Manger need to be fired! Do not bother ordering from them because nothing is their fault if something goes wrong, or I don't know forget to ship an item! Just read the review... See more
Company replied
Company details
- Computer Store
- Business and IT Consulting Agency
- Computer Accessories Store
- Computer Consultant
- Computer Software Store
- Software Vendor
- Used Computer Store
Information provided by various external sources
Headquartered in Atlanta, Aventis Systems offers custom IT solutions to build and operate complete physical and virtual infrastructures. Our comprehensive solutions include high-quality new and refurbished hardware, system and application software, as well as a wide array of in-depth managed services. Aventis Systems provides infrastructure consultation, cloud hosting and migration, virtualization deployment, security consultation, data and disaster recovery, hardware relocation, equipment buyback and more.
Contact info
189 Cobb Pkwy N, 30062, Marietta, United States
- 8665289313
- Sales@AventisSystems.com
- aventissystems.com
1.3
Bad
118 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service
I reached out with a concern when I submitted my order and had to follow up twice before getting a terse response from Chad. He suggested the lack of response and lack of pricing clarity was my fault. When I called and emailed about Chad's poor customer service, someone started a ticket for a manager to help me—still no response after following up twice. I love to support small businesses but Aventis' customer service has been lacking in every regard.
March 28, 2020
Unprompted review
Reply from Aventis Systems
Hey Elle,
We sincerely apologize for any confusion we have caused with this miscommunication. At this time, we have been experiencing higher than average volume due to the forced work from home movement. That being said, we have our team working in other areas of our business to help facilitate, which has resulted in some delays in communication, but this is no excuse.
It appears you signed up for our new customer 20% off coupon, tried to use it on your purchase, and were unable to apply it to your cart. You proceeded with submitting the transaction and then followed up with our team on how to take advantage of the coupon.
The reason why you were unable to apply the coupon code to your transaction is that the monitor you selected is on our Best Sellers list. This list includes all of our top-selling items across all of our channels at the lowest possible price. Since we are a small business and these Best Sellers are priced as low as possible, they are ineligible for discount codes. We sincerely apologize we did not do a good job communicating this upfront resulting in your frustration after your purchase when trying to figure out why you could not apply the coupon.
Rest assured, the coupon code provided to you does not expire, so you can definitely use it on your next purchase. We appreciate you bringing this to our attention so we can take the necessary steps to better communicate this discount exclusion for our future customers. Please know your feedback matters to us and will be actioned upon to better shape our small business.
Aventis Systems Team
(866) 528-9313
Reply from Aventis Systems
Hey Andrew!
Thank you so much for taking the time to leave us a 5-star review. Please let us know if you need anything else for your business to "Get IT Done."
Until next time,
Aventis Systems Team
(866) 528-9313
item received damaged and I don't…
item received damaged and I don't believe it happened during shipping?
March 13, 2020
Unprompted review
Reply from Aventis Systems
Hi Christopher,
We sincerely apologize that your item was damaged. Whether it was damaged in transit or in house, it is unacceptable and does not align with the experience or quality of equipment we strive to deliver to our customers. I have confirmed you have been in contact with our customer service team, who will assist in the return of your item in exchange for a new one. If you need any additional correspondence, please reach out to us via your support ticket or on Facebook messenger.
Upon receiving your new item, we hope you will be willing to share the rest of your experience by updating this review.
Sorry again,
Aventis Systems Team
(866) 528-9313
Thank you
Customer service is great. I could have been told what I needed to have prior to the conference call. Other than that all went well.
March 6, 2020
Unprompted review
Reply from Aventis Systems
Hey David!
Thank you so much for taking the time out of your busy day to leave us a review. We have shared your review with your account rep to ensure that you and other customers can be better prepared for calls with our team in the future.
Aventis Systems Team
(866) 528-9313
Excellent service
Excellent service, attention to detail and ensuring my purchases are compatible and correct. Appreciate the follow-ups and support.
March 6, 2020
Unprompted review
Reply from Aventis Systems
Hey Dave!
We appreciate you taking the time to leave us this 5-star review detailing your experience working with Aventis Systems.
Until next time,
Aventis Systems Team
(866) 528-9313
Grateful we can call on Aventis for all…
Grateful we can call on Aventis for all of our tech support needs. They have always provided great support whenever we've had issues with any of our server/storage equipment
March 6, 2020
Unprompted review
Reply from Aventis Systems
Hi Jeremy!
Thank you for leaving us positive feedback about your experience working with our customer support team.
Until next time,
Aventis Systems Team
(866) 528-9313
Great products with great prices.
Aventis has always provided great service for us. Over the last 7 years we’ve had very few issues with their equipment, and any issues have been resolved quickly.
March 6, 2020
Unprompted review
Reply from Aventis Systems
Hey Scott!
We appreciate you shopping with us over the past 7 years and taking the time to share your experience with other potential customers.
Thanks,
Aventis Systems Team
(866) 528-9313
Responsive service and quality
Responsive service and quality, name-brand equipment for a good price.
March 2, 2020
Unprompted review
Reply from Aventis Systems
Hi Michael!
Thank you for taking the time out of your busy day to leave us a review. We are happy to hear you are satisfied with the level of service you were provided along with the quality of the equipment you purchased.
Until next time,
Aventis Systems Team
(866) 528-9313
Good for the small customer, too.
We are really a small customer of Aventis Systems. But, they don't treat us that way. Pre-order consultation is great, orders (even custom ones) go smoothly, deliveries are prompt. All that you would expect from a successful vendor. But even for a small customer, the after-sale service, advice, consultation, technical assistance and support is far beyond what you would normally expect for the "little guys" - perhaps even exceeding what would be expected for the "big guys". We recommend Aventis Systems any chance we get.
Kudos to Aventis Systems !
February 4, 2020
Unprompted review
Reply from Aventis Systems
Hi Larry,
Thank you so much for your glowing review of Aventis Systems! As a small business ourselves, we hold our selves to the golden rule of "treat others the way you would want to be treated." We are glad you experienced just that and felt valued as a small business yourself.
Until next time,
Aventis Systems Team
(866) 528-9313
Great service
My custom order was processed efficiently and shipped in a timely manner.
Very happy.
February 4, 2020
Unprompted review
Reply from Aventis Systems
Hello!
Thank you for taking the time to leave us some feedback regarding your recent purchase from Aventis Systems. We are thrilled to hear you had a great experience ordering a custom-built system, and it was delivered promptly.
We look forward to helping you "Get IT Done" in the future!
Aventis Systems Team
(866) 528-9313
Relentlessly focused on customer…
Relentlessly focused on customer satisfaction. They didn't give up until I was completely satisfied,
January 20, 2020
Unprompted review
Reply from Aventis Systems
Hey Scott!
Thank you for taking the time to leave us a review regarding your experience working with Aventis System's customer service team. We are ecstatic to hear that when you ran into an issue our team was quick to resolve it to your satisfaction.
Until next time,
Aventis Systems Team
(866) 528-9313
bad service after the sale
ive had my computer for over a month now and still waiting for the parts that arrived broken. i have talked many times to customer service and keep getting the same story "i dont know why it hasnt shipped yet" twice i was supposed to get call back and still have not received one.
January 17, 2020
Unprompted review
Reply from Aventis Systems
Hey Todd,
We appreciate you taking the time to share your feedback and frustration working with us to get the parts you needed for your laptop. As a small business experiencing tremendous growth, unfortunately sometimes, internal communications get tangled, and it appears that's what happened in this situation. We sincerely apologize for the inconvenience we caused you, and understand how frustrating it must have been to get your new laptop and not be able to use it.
We reached out to our operations team to contact you. We can confirm you spoke with our operations manager Jessica yesterday, received the parts you needed, and were satisfied with the outcome. If for any reason you are not, please give us a call at the number below or message us on Facebook.
All the best,
Aventis Systems Team
(866) 528-9313
Quick service
January 15, 2020
Unprompted review
Reply from Aventis Systems
Hey Kenneth!
Thank you for taking the time to leave us a review of your experience working with our customer service team. We are glad to hear your concerns were addressed in a timely manner, and we look forward to helping you "Get IT Done" in the future.
Aventis Systems Team
(866) 528-9313
...we've only ever bought servers from Aventis
Since I started working for my current company, we've only ever bought servers from Aventis. Build and ship times are prompt and the sales team is readily available to assist with any customizations you'd like made to your order.
January 9, 2020
Unprompted review
Reply from Aventis Systems
Hey Ian!
Thank you for taking the time to share your experience of working with our team here at Aventis Systems. We are glad to hear your servers are arriving quickly, and you are taking advantage of working with our sales team to get your system's custom-built. If you ever need anything beyond servers such as PCs, components, software, and managed services, please keep us in mind, we can help you "Get IT Done."
Until next time,
Aventis Systems Team
(866) 528-9313
I have ordered several devices...
I have ordered several devices from Adventis. The sales person was very helpful and responded quickly. Products arrived on time and are working as expected. Pricing was very good.
December 20, 2019
Unprompted review
Reply from Aventis Systems
Hey Frank,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to helping you "Get IT Done" in the future!
Aventis Systems Team
(866) 528-9313
We have placed several orders with…
We have placed several orders with them and the product comes onetime and as expected every time. Price is reasonable and support is very responsive
December 20, 2019
Unprompted review
Reply from Aventis Systems
David, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Until next time,
Aventis Systems Team
(866) 528-9313
I ordered a hard drive through this…
I ordered a hard drive through this companies Ebay store six days ago and it still hasn't shipped. Tracking number was provided 2 days ago but the item hasn't made it to the post office. I tried to reach out to them through email and they just ignored me. I would steer clear of this company, they will take your money and never ship your item.
December 11, 2019
Unprompted review
Reply from Aventis Systems
Hey Mark!
We sincerely apologize for the delay with the item you have purchased. We reached out to our logistics team to confirm that your item will be mailed today, so hopefully, you will receive it by late this week or early next week. Our operations team has been dealing with a higher than normal order volume due to the holiday season, and they are still playing catch up from Black Friday, which is resulting in a delay of all orders.
As a small business of under 50 employees that is rapidly growing across all of our eCommerce channels, we are learning that next holiday season we will need more employees for order fulfillment to avoid negative feedback. We feel terrible you have had a negative experience working with us, but rest assured your item will be on its way today!
Also, we noticed you are local to us, so if you do decide to shop with us again in the future, you can always give us a call at the number below to pick up your items from our warehouse in Marietta.
If you need any further assistance, please reach out to us on Facebook Messenger or call the number below and select option #2 to speak with our customer service team.
Aventis Systems Team
(866) 528-9313
We have been a customer for many years
We have been a customer for many years. We have purchased many different servers, both Dell and HP, and could not ask for anything better. When we have had issues they have been quick to resolve them.
December 6, 2019
Unprompted review
Reply from Aventis Systems
Hey Dave!
We appreciate your continued business and the time you have taken to write us this honest review. Your feedback is important to us as it helps our future customers get a better idea of who we are and how we do business.
Until next time,
Aventis Systems Team
(866) 528-9313
We have been an Aventis customer for…
We have been an Aventis customer for several years.
The products have always been good and when there has been an issue Kevin Campbell has always been able to resolve the issue in a timely manner.
My only suggestion is the way in which the telephone is answered. If someone in leadership could simply call the toll free number and listen I am confident that they will agree.
December 5, 2019
Unprompted review
Reply from Aventis Systems
Hey Johnny!
We appreciate your review greatly! We are sure you know this already, but you are always in good hands with Kevin, and we hope it is not him answering the phone you are referring too. It is probably the automated system; someone from our marketing department will share your feedback with our executive team, and reach out to you for further clarification if needed. We recently updated our automated phone system for the holiday season, so we thank you for bringing this to our attention.
Until next time,
Aventis Systems Team
(866) 528-9313
Competitive, helpful
Our representative has always been responsive, able to answer questions and provide us with excellent pricing. Aventis has become one of our primary sources for both new and refurbished servers.
December 5, 2019
Unprompted review
Reply from Aventis Systems
Hey Lance!
Thank you for your review of Aventis Systems! We are glad to hear we have earned your trust and appreciate you always considering us as a primary vendor for your server needs.
Until next time,
Aventis Systems Team
(866) 528-9313
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