A. Reviews 226

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Zero stars! Order #2253, Was hopeful and purchased on 12/16. Received on 12/29. Tried to return on 12/30. Did not even have a chance to wear. I read reviews and was hopefull. I used my sanitizer box... See more

Rated 1 out of 5 stars

Order placed June 3rd. Finally refunded October 7th, after being repeatedly quoted false ship dates and requesting a cancellation/refund multiple times. Honestly just grateful I got a refund at th... See more

Rated 1 out of 5 stars

A literal scam. Don’t spend hundred just to wait months to receive only parts of your order—and they are absolutely terrible quality, might as well have bought from wish. Also if you try to ask questi... See more

Rated 5 out of 5 stars

I ordered the blue zebra pajamas and they exceeded my expectations! The quality is amazing and they're so dang cute! I would wear them in public! They arrived far sooner than I expected and I am ve... See more

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1.7

Bad

TrustScore 1.5 out of 5

226 reviews

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Rated 1 out of 5 stars

It took months to get my order and I am…

It took months to get my order and I am still waiting on part of it….Sad that I placed an order in October for Christmas pajamas and a robe and I’m still waiting on the robe and Christmas passed already. The pajamas were cheaply made and did not fit properly. I will NEVER order from this company again and who knows if I will ever get my $100 robe!!! Please don’t waste your money like I did!

December 29, 2021
Unprompted review
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Reply from A.

Hi Shelly,
our pajamas are made to order, which is why there is a wait time between order and delivery date. This also means our products are printed, cut and sewn from when you order them, and this is why we also offer a 30% discount on our made-to-order items as a thank you for waiting. As I can see your robe was delivered to you on the 10th of January. We’re sorry to hear you did not have a good experience with us, and we will make sure to address your feedback about our products and the shipping delay you experienced with your robe internally as we’re constantly working on improving! If you have any further questions please don’t hesitate to reach out to our customer experience team at hi@shopaverie.com.

Rated 1 out of 5 stars

Scamers that will make you wait months…

Scamers that will make you wait months to make sure you are out of time to dispute the claim! Don't be fooled

December 28, 2021
Unprompted review
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Reply from A.

Hi Joshua,
Our pajamas are made to order, which is why there is a wait time between order and delivery date (on the product page itself you can see the expected ship date). We work on a made-to-order model so that we can be sure we never overproduce and can minimise waste. This is why it takes a bit longer to receive our products because they are printed, cut and sewn from when you order them, and this is why we also offer a 30% discount on our made-to-order items as a thank you for waiting. We’re very sorry to hear you did not have a great experience with us, and we’re always working on improving how we do things! Also, for next time, the return/exchange window always starts from the date of delivery, not the order date, so you always have a window of time to return or exchange any items once it’s been delivered. If you need any assistance, or have any questions please don’t hesitate to reach out to our customer experience team at hi@averiesleep.com. Best, Lisa

Rated 5 out of 5 stars

Elevated pj’s

Beautiful pj’s. The detail on the collar and the cuffs gives them an elevated look and feel. I also love that they aren’t a wrinkled mess after sleeping in them! My husband and I each have a pair (and he is not normally the satin pj’s kind of guy, but he loves these.) I was concerned about shipping arriving before Christmas, since the ship date said “mid-Dec,” but everything arrived on time! Great quality product and service. I will order more.

December 28, 2021
Unprompted review
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Reply from A.

Hi Diana, we hope you had a wonderful Christmas in your Averies and you get to wear them over and over again in 2022, after all Averies are for life not just for Christmas :wink: Thanks again for the lovely review. x Lisa

Rated 5 out of 5 stars

I have 6 pair of darling pjs The fit…

I have 6 pair of darling pjs The fit is great and the designs are so much fun. I have 3 of the Christmas designs and my husband thinks they are so much fun and feminine. I’ll be buying more!

December 28, 2021
Unprompted review
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Reply from A.

Hey Gail! We're so happy to hear this be sure to get some snaps in your Averies and send them to us, we love to see it! x Lisa

Rated 5 out of 5 stars

Makes every night magical! ✨

I love my navy blue zebra short set! I ordered it from Germany and it came within a few days. The material is so soft, just like silk, and does not wrinkle at all. The PJs are beautifully crafted and the trimmings give them luxurious vibes. Runs true to size and makes your nights very comfortable. It's also perfect for an evening glass of prosecco or to enjoy it with your morning cup of coffee. Highly recommend!

December 21, 2021
Unprompted review
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Reply from A.

Hi Maggie! Thank you for your review! We're happy to hear that your delivery was so quick, at Averie our goal is to bring a little bit of luxury to peoples lives so we're delighted we could do this for you! Heres to many more prosecco nights in your Averies, cheers! x Lisa

Rated 5 out of 5 stars

Absolutely love these PJ sets!!

Absolutely love these PJ sets!!! Beautiful soft fabric in super fun prints. I've purchased several sets for myself as well as for gifts. The friends I purchased them for love the PJ's as well. Will keep buying as you come up with new prints!

December 5, 2021
Unprompted review
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Reply from A.

Dear Candis,
I wanted to send a quick note to tell you how much we appreciated your wonderful review. I’m so glad that you and your friends love the pajamas and prints as much as we do. I’ll be passing your feedback on to our design team who will be thrilled to hear that you and your friends are all rocking your new styles together! Have a great day, Lisa.

Rated 5 out of 5 stars

Sweet dreams

I just received my sleep set - it came bundled in a cute matching bag ! I love how the fabric feels - so lush and silky! The pattern is so fun and the quality is excellent. I will be having sweet dreams every time I wear them! I highly recommend!

December 2, 2021
Unprompted review
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Reply from A.

Hi Mrs L, we absolutely adore the matching bag too. We believe the pajamas are so special and that you always need to be able to find them in your drawer and have a cute bag for wherever you go! Thank you so much for your lovely review and we’re delighted you’re having sweet dreams as that’s what Averie was made for after all!

Rated 5 out of 5 stars

I love Averie pajamas

I love Averie pajamas. The are so comfortable and so fun to wear such happy and fun designs to bed. I’ve told all my friends and my daughters. Everyone agrees they are fantastic!!!

November 15, 2021
Unprompted review
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Reply from A.

Hi Catherine, thank you so much for your kind review! It’s our mission to bring a little luxury to everyones’ bedtime so we’re really glad we were able to fulfil this for your friends and family!

Rated 5 out of 5 stars

Some of the best customer service I…

Some of the best customer service I have experienced in a long time.I ordered a set of pyjamas as a gift which were too small-I contacted Averie and Daniel was extremely prompt and helpful to rectify the situation.
I returned the too small set and had a new set dispatched in a larger size without any problems.
What impressed me was how quick Daniel was to respond to my queries (the second set took a little longer to arrive as they had missed a dispatch from the US to Australia) and it was great to contact the same person,rather than being passed from one person to another.
The tone,the communication,the desire to help me sort the issue will mean that I will shop with Averie again,and also share the brand with my friends and family.

November 5, 2021
Unprompted review
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Reply from A.

Dear Zoe, we have passed your wonderful feedback on to our colleague Daniel. We're very lucky to be able to work with someone who aligns so well with our values. I'm really glad to hear that your exchange was so smooth and quick. Thank you so much for the lovely review. It always makes our day when we see such happy customers!

Rated 5 out of 5 stars

Superb quality

Ordered from Australia, they arrived in a couple of weeks and I am so happy with the quality they are beautiful to sleep in and I will be ordering more for my friends and family.

October 21, 2021
Unprompted review
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Reply from A.

Hi Alex, we’re so delighted you were happy with your order. One of the founding members of our team is also from Australia, so it makes us extra excited to see such happy customers Down Under! I hope your family and friends love their Averie’s just as much as you do!

Rated 5 out of 5 stars

Cutest Pajamas EVER!

I ordered the blue zebra pajamas and they exceeded my expectations! The quality is amazing and they're so dang cute! I would wear them in public! They arrived far sooner than I expected and I am very pleased with not only the product, but the shopping experience too! I'll definitely order from Averiesleep again!

October 11, 2021
Unprompted review
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Reply from A.

Hey Stephanie, thanks for your awesome review. We created Averie originally as sleepwear but have found that a lot of our customers love the designs so much that they wear them out of the house to some pretty cool events too! We’re happy you feel this way too, Averie pieces deserve to be shown off! It makes us so happy to see that you had such a great experience with us!

Rated 1 out of 5 stars

Terrible customer service

My package was lost in the mail. Instead of helping me the customer service agent told me to call usps and file a claim with them. This is unacceptable. This company took my money. They don’t even have a phone number to call. The number listed on the website is a non working number. To make it even worse, this was a birthday present for my sister.

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

I love my new Averie PJs!!!

I love my new Averie PJs!!!! Great quality and beautiful prints. In just a few days after ordering I got the package. Definitely will buy again.

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic PJ’s

These pajamas are fantastic! They are well made and so soft. I love the designs available but the tigers are my favorite. The pants fit great and the top is a little oversized but great for pajamas. I purchased a long sleeved set and going back to get a short sleeved set as well. The shipping was fast and no complaints here.

September 18, 2021
Unprompted review
Rated 5 out of 5 stars

Best pajamas!

The pajamas are extremely stylish and beyond comfortable! I love them for myself but they also make great gifts. The customer service is impeccable which makes the experience all the better. I highly recommend!

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

I look almost as good as Lisa Rinna...

...if only I had her body!
I saw Lisa Rinna wearing some adorable black tiger pajamas on Real Housewives of Beverly Hills. I looked online to see if I could find out the brand and it lead me to Averie. I purchased the set in a beautiful blue color. They look amazing on me and the quality is incredible. Such a great price compared to other pajamas I've purchased. Such nice detailing on the cuffs and piping down the legs. I couldn't be happier. I just ordered my second set!

September 13, 2021
Unprompted review
Rated 1 out of 5 stars

Awful

Great branding, very cheap product. Also very disappointed they don't make you aware of £45 extra customs charges on top of your purchase, which makes the pyjamas extortionate for the quality. Customer service is a headache. Avoid.

September 7, 2021
Unprompted review
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Reply from A.

Hi Leanne,

My name is Lisa, I am the Senior Customer Service Agent here at Averie Sleep.

I have reviewed your case and I'm really sorry to see that you are upset with our service. Unfortunately due to the Brexit referendum and the UK's departure from the EU Britain is now faced with customs charges on purchases made outside of the UK. This is not just the case with Averie Sleep but with any company you purchase from that is delivering from outside of Britain. I apologise that you were surprised to receive a customs fee however this is standard for all citizens in the UK and the amount and whether you will be charged is decided by the UK customs office.

If you have any complaints or questions about the quality of our sleepwear we are more than happy to assist you.

Rated 5 out of 5 stars

LOVE this pajama set

LOVE this pajama set! The material is high quality and the colors are vivid--exactly what I had hoped for. The fit is perfect and they breathe well. I had no idea the shorts had pockets! Such a fun surprise. I'll definitely be ordering another pair, I was hoping to order these as bridesmaids gifts but I didn't order in time.

September 3, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful

Beautiful, soft fabric with details like button cuffs. I purchased two pair. My favorite is the lemon print. It's a bright, happy design.

August 31, 2021
Unprompted review

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