Zero stars! Order #2253, Was hopeful and purchased on 12/16. Received on 12/29. Tried to return on 12/30. Did not even have a chance to wear. I read reviews and was hopefull. I used my sanitizer box... See more
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Order placed June 3rd. Finally refunded October 7th, after being repeatedly quoted false ship dates and requesting a cancellation/refund multiple times. Honestly just grateful I got a refund at th... See more
A literal scam. Don’t spend hundred just to wait months to receive only parts of your order—and they are absolutely terrible quality, might as well have bought from wish. Also if you try to ask questi... See more
I ordered the blue zebra pajamas and they exceeded my expectations! The quality is amazing and they're so dang cute! I would wear them in public! They arrived far sooner than I expected and I am ve... See more
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1.7
Bad
226 reviews
Hasn’t replied to negative reviews
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Very dissatisfied with my order
Very dissatisfied with my order. I ordered a dress in May 2022, when order was placed the estimated time to receive the dress was end of June. That time passed and I emailed for an update. I was told mid- July. That time passed and I was told mid-august. That time passed and I was told early September. I still have no updates as to the status of my order and it is September. Save your money and your time. This company is horrible and hides behind its “mission” of sustainable clothing but you can’t have that mission if you can’t get the clothing in the first place. It’s a scam
September 5, 2022
Unprompted review
Don't get scammed.
They'll take your money for a "made-to-order" garment that will never ship and they'll only push your expected shipping date further and further back. Very convenient that their website doesn't show any reviews.
September 5, 2022
Unprompted review
Reply from A.
Hi Savannah,
Mark here from Averie Customer Care. Averie operates with an on demand production model so that we can avoid over-production and reduce waste, thus doing our bit to help try to conserve the Earth’s resources.
If you are looking for product reviews, you will find that many of the products on our website do have reviews, especially our more popular items. Just click on a product and scroll down to the bottom of the page to find them. Our newer collections, such as our dresses, don’t have as many responses just yet as these have only just been released but we expect that these will come flooding in very shortly! The new pieces in this collection have just started arriving into our warehouses this past week and are en route to the first buyers!
In terms of the delivery timelines, we did recently encounter some fulfillment delays due to a number of factors which we are working tirelessly on improving! We were so excited to see the overwhelming response to our new collections and our made-to-order approach, however, we did later then encounter a number of issues within our supply chain. The lovely folks on our Operations team are working hard to overcome these issues, which includes both internal and external factors; like fabric shortages worldwide, extended logistics and shipping times, and production timelines. We’re also working hard to continually improve our communication, and we’re in the process of launching our new up-to-date order overview, which will show you where your made-to-order items are in our production lines!
Unfortunately, I cannot find your order number and can only assume that you now have received your delivery. That being said, if you are still experiencing any issues with your order, please feel free to reach out to us on hi@shopaverie.com and refer to my name (Mark), and I will personally be able to assist you with anything you need!
We are still a young company, but have definitely learned a lot over these past few months. We are increasing our capacity and efficiency in our supply chains so that these delays won’t happen again. I would like to sincerely apologise, on behalf of everyone here at Averie, that your order was affected by these delays, and I would also like to thank you for supporting us in our mission to promote sustainability in fashion.
Thank you so much for the feedback you have provided to our team, we really appreciate it!
I just LOVE the brand
I just LOVE the brand! The designs are amazing and the quality of the pyjamas and the bathing suits is excellent! I even ordered my sister and mum cute animal print pjs and they just loves them also! The service team is super friendly and fast in their reply. I got my order fast and without any delay. I was a bit confused when I read the negative feedback below but I honestly cannot relate to any of the feedback that I saw and will definitely continue ordering!!!! Great job Averie!
September 4, 2022
Unprompted review
Reply from A.
Dear Christina,
Noll from Customer Care here. On behalf of everyone at Averie, I would first like to thank you for taking the time to leave us this kind feedback. We truly appreciate it! We’re thrilled to hear how much you and your family enjoy your new pajamas and hope to see you shopping with us again in the future.
SALE is just a tech mistake.
Some of the cutest prints. The fabrics are good enough wish they would make them luxury washable.
Unfortunately they offer sales that aren't on sale. And lead times they can't keep up with.
I ordered a pair of pj's that came right away but they weren't on sale as advertised. They claim on their website that they will make items SALE when you special order, that it saves the planet. But when you attempt to check out the item is either available immediately or BACK IN STOCK SOON. So no matter what the sale price is not available.
When you attempt to contact them. They claim they will get back to you and the bots keep coming.
The safest way to go with AVERIE is to buy from a big box store. I hope they get it together because they have some serious creative talent in the mix.
Not sure why they can't hire more customer service folks.
Here is a copy and paste of what they replied. Basically it says they made a mistake but will not honor the price they advertised, to send it back if I'm not happy ~
Elsie (Averie)
Aug 2,2022, 18:01 GMT+2
Hello,
Thank you for your response.
My apologies for the inconvenience - it was a technical issue and we appreciate you pointing it out.
I see that your order was delivered on July 20. Surely if you do not wish to keep your order, you can return your item, please log in to our returns portal:
Enter your order ID and your ZIP code and follow the instructions.
Order ID: AV-USA66253
Please note: Returns and exchanges can be made within 14 days from the date of delivery.
Of course, if you have any questions in the meantime please do not hesitate to get in touch!
September 3, 2022
Unprompted review
Reply from A.
Hi Jessica,
Thank you for your feedback, and getting in touch. You are absolutely correct that we do have two prices for our products; the full price when an item is immediately available to ship, and a discounted price when they are in the pre-order stage. This is when we offer a discount as an incentive & thank you to our customers for patiently waiting while we print, cut and sew the items just for them, which in turn helps avoid overproduction or over-using resources.
I have checked your order, and the pajamas you chose (Emilia is such a fun print!) were ready-to-ship and also delivered right away (ordered on Thurs 14 July and delivered Wednesday 20 July), so this is why the pajamas were showing on our website/charged at the full-price. This price only lasts while stock may last per size, before an item’s status can revert to pre-order/back in stock soon with a discounted price, so it could be within hours/days the pricing may change.
We appreciate you providing feedback, and please check your emails as our team has just followed up to send you another little note there.
Thank you and have a good day,
Jimmy
Beautiful Clothes from a Learning Company
The five swimsuits I have ordered are hands down the best swimsuits I have ever worn in my life. The quality of fabric is excellent in its durability, its attributes of all the best qualities of shapewear, and its retention of color in pools. The color and pattern are refreshing and fantastic too! I agree with all the positive things written on this site.
I see many reviews about how Averie is a scam. They are not. They are the real deal. I am glad that they have recently become more publicly transparent about the delays and problems with the supply chain as well as refunding the customers who requested their money back. These are all real things that impact a growing business -- especially in the pandemic. I'm in retail. I know first hand these difficulties. I don't think they anticipated the enthusiastic response to their clothing and were unprepared for the deluge of orders. Unfortunately, they were not communicative about these realities at first. I see they have taken great steps to fixing this. They still need to be a little more realistic about the wait times. If there is a delay, they should be sending mass emails out about the delay. In addition to this, we are all accustomed to the gratification of fast fashion and not the ecological approach that Averie takes.
I am giving a 5 star review due to the quality of the products. I really don't know how rate the production because I have never had to manage the difficulties this company has had to face and I have never ordered from a company that takes this ethical stance in their production. I was like many people writing negative reviews on this site. I ordered 3 swimsuits at the end of March. It took Averie until the end of June and a gentle nudge on Instagram to deliver them. That waiting time was very anxiety producing. Like I said, the swimsuits were immaculate and I do believe worth the wait. During the meantime, I ordered Averie pajamas from Saks Fifth Avenue. Due to this coming from Saks, they arrived in an expected and reasonable period. If Averie was a scam, logically, they would not be represented by Saks. The pajamas were incredible as well. My work director has a set of the tiger print ones. At the end of July, I ordered swimsuits from their Ready to Ship option. Those suits came within 3-4 days. If you would like your swimsuits pronto, I suggest you order from that section of the website.
At the end of May, I decided to take another chance on Averie's Made to Order section. I ordered a crop top, its matching shorts, and a bumblebee dress. I have yet to receive that order. As you can see, I am writing this review in early September and the weather in which I'd be comfortably able to wear these items is almost over. I messaged them in mid-June and they responded that my clothes would be ready to ship in late July. However, I now know that they will arrive sometime. There is always next Summer.
September 2, 2022
Unprompted review
Reply from A.
Hi Bear,
This is Noll from Customer Care. We’re absolutely thrilled to hear how much you loved our swimsuits, and we want to sincerely thank you for this detailed feedback you’ve given us, and your support for our mission to make fashion more sustainable.
One of the ways we’re working on communication regarding production time is with a new customer portal that we will be launching soon, so customers can check out where their items are in the manufacturing process.
We are so excited to welcome you back here at Averie in the near future we hope!
Lovely pijamas and smooth delivery
I bought a pijama for my mom as a gift and I couldn’t be more happy. It arrived quite quickly and she really liked the fabric and the print, very high quality!
I’ll definitely buy a couple more of their pijamas as gifts this Christmas
September 1, 2022
Unprompted review
Reply from A.
Hi Diana,
Noll from Customer Care here. On behalf of the team here at Averie, I’d like to thank you for taking the time to leave us this feedback. We’re so so happy to hear that your mom loved the gift, and we really hope we will see you back here with us again soon!
Amazing swimsuit and fast delivery!
I ordered from Averie a swimsuit and the fabric felt super nice, it fit really good and the delivery to Portugal was nice and fast! I had been worried to order due to reviews, but so happy I did it!
September 1, 2022
Unprompted review
Reply from A.
Hi Filipa,
Mark here from Customer Care. I am delighted to hear you love our swimsuits as much as we do! From design, to sourcing, to fulfillment, we have worked really hard to bring you a high quality product that you can rest-assured was created with sustainability in mind.
I have shared your comment within our team, and it really makes our day every time we get feedback like this. On behalf of everyone here at Averie, thank you so much for taking the time to post this and for supporting us in our mission. I hope you stick with us as we continue to grow!
Superb design and quality
Extremely happy with my order. The swimwear I got is beautiful and the quality fantastic. After reading some comments I expected to receive my order few weeks later but it came actually quite fast. It became my favorite website and I will definitely order again !!
September 1, 2022
Unprompted review
Reply from A.
Hi there Fanny,
Thank you for the kind words and review!
We are so happy that you enjoy your swimsuit and we are really excited to grow as a company with our amazing customers!!
If there was anything else we could do for you, my name is James and you can drop me an email anytime on hi@shopaverie.com : )
All the best!
Avery is a scam and won't cancel my…
Avery is a scam and won't cancel my order/refund my money. DO NOT SPEND MONEY HERE. THEY BLOCKED ME ON FACEBOOK INSTEAD OF JUST RESPONDING TO ME.
***They responded below with gaslighting behavior! I have seen them post to other people that they were out of the office/being contacted outside of business hours. Not true at all! Yes, I did get my refund, but it took spreading the word and frequent contact. I saw other folks online who are still waiting for their refund, and it's been weeks/months (I did not want that to be me). Please do not let anyone you care about purchase from them! I wish I could warn folks online about them, but my ability to comment is still blocked.
August 29, 2022
Unprompted review
Reply from A.
Hi Tiffany,
Mark here from Averie Customer Care. I am very sorry to hear you wish to cancel your order. It's no problem of course! We have already cancelled your order, issued a full refund and notified you via email this morning.
I can see that you contacted us for the first time yesterday (Sunday) while we were out of office, emailing in multiple times and leaving us this review all within the space of a few hours. Please note that our Customer Care team currently operate between the hours of 9am and 6pm CET Monday - Friday and so were unable to respond to your email immediately when you contacted us. We respond to all customer contacts within 3 business days.
As we grow as a business, we hope to expand these contact hours so that we can get back to you right away and misunderstandings like this don't happen!
I have already taken up your case and responded this morning confirming that your order has been cancelled and refunded.
Thank you so much for getting in touch and have a lovely rest of your day!
I would have left a zero had that been a choice!
I would have left a zero had that been an option. I ordered 2 pair of pajamas in April 2022. May, June, July came and went. NO PAJAMAS! I reached out to them MANY times to see what was going on. Finally I received a pair of pajamas and they were way to small. I asked for a refund and I ordered a size larger for the yet to receive pajamas. STILL NO PAJAMAS and no refund. I filed a claim with my bank. They said that since I did not keep my tracking number, there was nothing they could do. Averie has EXTREMELY POOR customer service. I hear that their pajamas are beautiful but I wouldn' know. I am out $190 and I am furious!
August 29, 2022
Unprompted review
Reply from A.
Hi Stephanie,
I am very sorry to hear about your experience and we understand how frustrating the delays have been.
We were so happy to have such an amazing response to our new collections this year and our made-to-order approach, however, this did come with some issues with our supplies. The lovely folks on our Operations team are working hard to overcome these issues, which includes both internal and external factors; like fabric shortages worldwide, extended logistics and shipping times, and production timelines. We’re also working hard to continually improve our communication, and we’re in the process of launching our new up-to-date order overview, which will show you where your made-to-order item(s) are in our production lines!. We are working everyday to help overcome these issues, which includes both internal and external issues such as extended logistical shipping dates, and production timelines.
I can see from your account that you are in touch with my colleague in regards to the refund failing due to the funds being on hold after opening the chargeback on your account. we wish for this to be a speedy process for you and please, stay in touch if there was any further information you needed in regards to the status of the refund for the future.
Like I mentioned, we have definitely learnt a lot over this Summer and are increasing our capacity and efficiency in our supply chains so that these delays won’t happen again. I would like to sincerely apologize, on behalf of everyone here at Averie, that you were affected by these delays, and I would also like to thank you for supporting us in our mission to promote sustainability in fashion.
Thank you so much for the feedback you have provided to our team, we really appreciate it and we hope that the refund is resolved soon with your bank.
Beautiful
Such beautiful products! I got a couple of bathing suits and shorts. I love them and can’t wait to wear them at the beach. Also very kind customer service. They responded quickly to my questions when I emailed them. Thank you!
August 26, 2022
Unprompted review
Reply from A.
Hi Christina,
Sanjana here from the Averie Customer Care. We’re so happy to hear you love your products and had a great experience with us. We highly appreciate your support to our made-to-order approach, our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope you choose to shop with us again soon!
SO WORTH THE 4 month wait!!!
My order arrived today and it was SO WORTH THAT WAIT!!! I’ve given a 4 instead of a 5 - because the product is BEYOND what I was hoping for!!!
The service has been driven by myself and emailing monthly to check in with my order number for updates. I understand that this company is growing and things are tricky with being across everything. I’m not going to say that it was frustrating once the 2-3 months timeframe came and went without an update on where my order was at?
Perhaps a “we’ve finished making your order. The batch will ship in X weeks.” As a process would save the team time?
It’s been 4 months (ordered in early April) - but it’s arrived (today - august) before the warm weather in Australia!
Honestly the scrunchies and suit I ordered are DIVINE!!
August 22, 2022
Unprompted review
Reply from A.
Hi Casey,
This is Noll from Averie Customer Care. We truly appreciate you taking the time to leave this feedback for us, and we’re incredibly happy to hear how much you loved your order despite the extended shipping time. On behalf of everyone at Averie, I apologize very much for that delay, and I can assure you that we’re working on our communication with customers regarding this issue.
Our new collections and made-to-order approach have received a lot of attention and unfortunately we did run into supply chain issues in our journey so far as a young company, and our Operations Team has been working hard to overcome them. We’ve learned a lot and we’re working hard to improve communication regarding orders, currently we’re working on launching a new order overview set-up, which will give you more info on where your made-to-order items are in the production line. We hope this will provide both an interesting look into our made-to-order process as well as some peace of mind.
We thank you for supporting us in our mission to promote sustainability in fashion as well as, once again, for your valuable feedback and we hope you enjoy your summer when it arrives!
This is a clothing ponzee scheme
This is a clothing ponzee scheme. Do not order anything from them, you will not receive. They give you a 20 sorry coupon so you will spend more money on imaginary merchandise. These reviews written about how happy they are are most likely written by them. Lying, cheating, stealing beware!
August 16, 2022
Unprompted review
Reply from A.
Hi Lila,
This is Noll from Customer Care. I first want to express how sorry I am about the frustrating experience you’ve had so far with your order’s delay. I see that we have been in contact with you yesterday regarding the shipping timeline for your order, which will be shipping out in 6-10 business days, so please check your email for this and we will be happy to continue assisting there.
Our new style collections released earlier this year garnered an incredible response from customers and while this was wonderful to see, it did also bring us new challenges to overcome, and we’re working every day to learn and improve from these challenges such as extended shipping dates, supply chain shortages, and delayed production. We’re a growing company striving to improve communication around orders, but we are absolutely shipping out products to customers. If you’d like to see some photos of recent orders, our tagged section on Instagram has many from customers as well as their thoughts.
We appreciate your feedback and want to thank you for supporting us on our mission to promote sustainable fashion. We’re truly sorry that your order has not gone so smoothly but we hope you’ll love your order when it arrives.
Love my new swimsuits!
Items came within the expected timeframe, fit perfectly, and are sooo cute!! 10/10 recommend!
August 16, 2022
Unprompted review
Reply from A.
Hi Kelly,
Noll here from Averie Customer Care. We’re so happy to read this feedback from you and want to sincerely thank you for your support of our mission to create and promote sustainable fashion. We’re glad you love this order and hope you’ll choose us again in the future. Thanks again!
You will NEVER get your items…
My order was placed in May for delivery mid June. It was then pushed to mid July. It’s now August and despite multiple attempts to get an update or cancel the order I continue to get an automated response saying they’ve received my email and will be in touch shortly…but it’s been days without a response. I’m reporting them to Instagram also. This is definitely a scam site—sustainability is an excuse to not produce items either at all or over long periods of time when items are no longer in season and cannot be worn.
August 9, 2022
Unprompted review
Reply from A.
Hi Brittany,
I am very sorry to hear about your experience and we understand how frustrating the delays have been.
We were so happy to have such an amazing response to our new collections this year and our made-to-order approach, however, this did come with some issues with our supplies with ‘On Sale’ items that were extremely popular and would be ready to order immediately as opposed to our ‘Pre-Order’ items that would be made on demand. We are working everyday to help overcome these issues, which includes both internal and external issues such as extended logistical shipping dates, and production timelines.
As you can imagine for a growing company, we are working really hard to continually improve our communication with our Customer Support Network both directly and through Social Media platforms. I can see on our system that we have been in contact with you regarding your cancellation and processed this request on the 11th of August. That being said, if there was anything else we were able to assist you with, my name is James and I would be happy to assist you if you would like to email us again at hi@shopaverie.com.
Like I mentioned, we have definitely learnt a lot over this Summer and are increasing our capacity and efficiency in our supply chains so that these delays won’t happen again. I would like to sincerely apologize, on behalf of everyone here at Averie, that you were affected by these delays, and I would also like to thank you for supporting us in our mission to promote sustainability in fashion.
Thank you so much for the feedback you have provided to our team, we really appreciate it!
This suit is so darn cute!
Great suit, great price, well worth the wait! I see the reviews that orders took a long time which "made to order" would imply longer times (thinking weeks instead of days) so I made the purchase knowing it would show up when it showed up. Supply and labor issues I'm sure are not helping but the communication along the way was good so I knew I had not been lost in the shuffle. I like the idea of made to order and reducing waste and the quality is top notch, will definitely order again regardless of the time it took to arrive.
August 8, 2022
Unprompted review
Reply from A.
Hi Heather,
Sanjana here from the Averie Customer Care. It makes our day to hear that we were able to provide you 5-star service! It is not every day that we receive feedback as detailed and thoughtful as yours. It means a lot to us that you took the time to share your experience with the rest of our community and us. We are pleased to hear that you had a positive experience and appreciate your support to our made-to-order approach, we do all we can to provide our customers with the best service, and it motivates us when a customer appreciates it. Thanks again, and we hope to make your next purchases just as positive!
it was a long wait
it was a long wait, however worth it! The material was high quality and fabric was beautiful. Will order again
August 8, 2022
Unprompted review
Reply from A.
Hi Laura,
Sanjana here from the Averie Customer Care. Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible quality to our customers, and we’re glad that this commitment was reflected in your purchase. With that being said, I would also like to sincerely apologize for the delay you faced with our order. We were thrilled to see the overwhelming response to our new collections and our made-to-order approach, however, we had faced some unexpected delays due to multiple of issues like worldwide fabric shortages, extended logistics and shipping times, along with production timelines. Our Operations team is working hard to overcome these issues so that we can avoid such delays in the future. Thanks again, and we can’t wait to have you back for your next purchase!
terrible service and not worth the money
I placed an order for three swimsuits on March 25th several months ahead of a trip I was planning to take. The trip came and went but my suits never arrived. I finally got one of my suits (the one not "made to order") and it did fit and is good quality. However, the other two suits arrived just last week (4 months after my order date when they state 6-8 weeks). The suits were the same size as the first suit that arrived but fit terribly. One had a huge bust and tiny bottoms, while the other one piece fits ok in the middle but is basically a thong and the bust is so large it hangs off and my breasts don't stay covered. DO NOT ORDER any of their made to order suits and know that 8+ weeks seems to be their window for rack items as well. On top of that, they haven't responded to any of my emails and the return window is closed because they arrived MONTHS late. I never ever trash talk on reviews but I cannot let this company just steal people's money and not even provide basic service.
August 3, 2022
Unprompted review
Reply from A.
Hi Nicole,
Mark here from Averie Customer Care. I am very sorry to hear that you were dissatisfied with your Averie shopping experience. I am very glad to see that your emails were responded to, your items returned and your refund issued.
With regards to our returns policy, we have a 14 day window for returns from the date the items are delivered. This means that, even if the delivery is delayed, it will not affect your ability to return the suits.
We typically ship all items in an order so that we avoid packaging and shipping waste to help conserve resources. Of course we understand one may wish to receive any ready to ship pieces as soon as they're available, which is why we include a note in all our email order notifications to reach out to our team if you wish to split the shipping of your pieces and get items as soon as they're ready.
From what I can see, your order contained three preorder swimsuits, one of which was sent out to you as it was ready sooner than the other two.
I would like to sincerely apologise, on behalf of everyone here at Averie, about the delays in getting your swimsuits to you and that you were unhappy with the fit of two of the swimsuits you received. While I understand that you were ultimately unhappy with two of the swimsuits, we did deliver all three swimsuits that were ordered and also refunded you for the swimsuits you returned.
We are still a young company, but have definitely learned a lot over these past few months. We are increasing our capacity and efficiency in our supply chains so that these delays won’t happen again.
Thank you for supporting us in our mission to promote sustainability in fashion and for the feedback you have provided to our team, we really appreciate it!
You will not get your items when…
You will not get your items when promised. Horrible customer service, their sustainability pitch is a scam to get money from customers that they will not follow up with or update. The comments on their social media posts will confirm that customers wait months longer than expected to receive their items, and don’t receive responses if they request a refund or cancellation of their order. I placed an order in mid-June with the predicted shipping time of “end of July”. When I still hadn’t received ANY update, I emailed their customer service and received 6 auto-responses before being told that my item would now ship at the end of August. I replied that I had purchased the dress for my birthday on August 23rd, and if it would not ship by then, I’d like to cancel my order and request a refund - and did not hear back from the company. I will be opening a dispute with PayPal to get my money back.
Their website states that sometimes items may take “two weeks” later to ship than promised - but the majority of their customers wait at *least* a month later, if not 4-5 months from what I’ve seen. Unfortunate that this company is exploiting the well-intentions of people that want to reduce overproduction/waste on our planet. I hope that they no longer receive business, and more honest reviews begin to circulate.
August 3, 2022
Unprompted review
Reply from A.
Hi Kore,
Mark here from Averie Customer Care. I am very sorry to hear that you are dissatisfied with your Averie shopping experience. There were some delays in fulfillment over the past few months due to a combination of factors, which were unfortunately compounded by our on demand production model. We are committed to continuing with this production model but we do recognise that in a number of cases it resulted in heavy delays and so have worked hard over the past few months to improve our communication, efficiency and production capacity.
We always follow up with customers who reach out for an update or to make changes to an order. While there was a brief period of time in which our response times were impacted, due to the high level of customer contacts, from what I can see in your case we responded within a day and your request was promptly dealt with. Sincerest apologies if this was not what you expected as we are still a small team. As we continue to grow, we can hopefully decrease the resolution time.
We are still a young company, but have definitely learned a lot over these past few months. I would like to sincerely apologise, on behalf of everyone here at Averie, that you were affected by these delays, and I would also like to thank you for supporting us in our mission to promote sustainability in fashion.
Thank you so much for the feedback you have provided to our team, we really appreciate it!
I wish I would have taken the time to…
I wish I would have taken the time to read these reviews before I spent one hundred plus on a swimsuit that after 3 months is still not here. Honestly, do not waste your time with this company.
August 1, 2022
Unprompted review
Reply from A.
Hi Cristina,
I am very sorry to hear about your delays with the order and understand your frustration in this matter. Unfortunately, we did face some fulfilment issues over the past few months due to a combination of factors.
We were so happy to have such an amazing response to our swimwear this year and our made-to-order approach, however, this did come with some issues within our supply chain and the demand from our incredible customers. Our amazing Operations and Supply teams are working everyday to help overcome these issues, which includes both internal and external issues; like worldwide fabric shortages, extended logistics and shipping times, and production timelines.
As you can imagine for a growing company, we are working really hard to continually improve our communication with our Customer Support Network both directly and through Social Media platforms.We’re currently in the process of launching our new up-to-date order overview, which will show you where your made-to-order item(s) are in our production lines! This will hopefully help our customers track their orders and inform them of any production delays that may occur in the future.
Unfortunately, we are not able to find your order number and can only assume that you now have your delivery. That being said, if you are still experiencing issues with your order, please feel free to reach out to us on hi@shopaverie.com. Again, my name is James and I will personally be able to assist you with anything you need if you choose to get in touch.
Like I mentioned, we have definitely learnt a lot over this Summer and are increasing our capacity and efficiency in our supply chains so that these delays won’t happen again. I would like to sincerely apologise, on behalf of everyone here at Averie, that you were affected by these delays, and I would also like to thank you for supporting us in our mission to promote sustainability in fashion.
Thank you so much for the feedback you have provided to our team, we really appreciate it and hope you love your items as much as we do!
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