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I ordered the 'Kevin - quarter zip' in size XL. I love the quality but it runs slightly large, but that might just be me. Shipping to Belgium was very fast—I received it in just over a week. On top of that, communication with the seller was super quick and helpful.
Order had never been received, 3 weeks later and they are unable to send a proof of delivery however not forthcoming in giving me a refund. Disgusting service and company to deal with. Very dissatisfied
I wish I could give negative stars. What a terrible company to deal with and even worse products sold!!!’ Don’t order from them!!!
Products look nothing like website and you don’t receive a reply email for a refund until it’s too late and they won’t let you return, dodgy company!!’n
I wish I had read reviews before ordering, order nothing like advertised. Colour totally different, arms too short and body of jumper too short - nothing like the picture on their site. Requested a refund, had to send back to CHINA at my own cost - sent and 5 weeks after sending still no refund. What a joke, do not use this company. I was totally fooled by the name thinking it was a London company.
Order a dress. Arrived looking cheap and nothing like what was advertised.
Contacted the company with my disappointment, they said I had to cover postage back to China which would pretty much be the cost of the dress. Settled on 5th Jan as a partial refund and keep the dress. Still no refund to this day. I will be escalating this to my bank.
Avoid!
I honestly wish I had read reviews before ordering. The dress I received looks nothing like the photos on the website. The stitching is basic and messy, the sleeves are completely different, the colour is dull, and the fringe looks cheap and nothing like the advertised images. The material feels like something from an arts and crafts box, not a quality garment.
Customer service was just as disappointing. They kept insisting it was “personal preference” even though the item clearly doesn’t match what they advertise. Instead of taking responsibility, they offered a partial refund and expected me to pay expensive international postage to return it to Asia – despite branding themselves as a London company. That was never made clear when ordering.
The whole experience has been frustrating and misleading. I feel like the product photos are not a true representation at all, and the aftercare is poor. I won’t be ordering from this company again and would warn others to be careful before spending their money here.
Reply from Averin London
Dear Megan,
Thank you for your feedback. We are sorry to hear that you are unhappy with your purchase, but we would like to clarify a few points mentioned in your review.
We take great pride in the quality of our garments. The materials and designs used are carefully selected to match the high standards shown in our product photography. While we understand that individual expectations can vary, we stand by the quality of the stitching and fabric of the item you received.
Regarding our location, we are a London-based brand; however, like many international retailers, our logistics and fulfillment centers are located globally to serve our customers worldwide. Our return policy and the location for returns are outlined in our terms of service to ensure customers are aware of the process before ordering.
We offered a partial refund as a gesture of goodwill to help avoid the costs of international shipping. We are happy to process a full refund once the item is returned to our warehouse in accordance with our policy.
If you wish to discuss this further, please contact us at costumer-support@averin-london.com
Best regards,
The Averin London Team
Items is nothing like advertised - quality, colour, material etc are all cheaply made and come from China. I tried to get in touch with customer service and they told me the item is exactly as described 😂 the real life version is NOTHING like the pictures on the website and this is against trading standard laws in the UK. I will be reporting. Scam company avoid at all costs.
Reply from Averin London
Dear Melissa,
We are disappointed to see your comments, but we must firmly disagree with your characterization of our business.
We operate with full transparency and in strict compliance with all consumer regulations. We take great pride in the quality of our collection, and we stand by the materials and craftsmanship of the items we provide. While we understand that personal preferences regarding fabric and feel can vary, our garments are produced to meet high manufacturing standards.
Regarding the origin of our products, like many international brands, we utilize global manufacturing to deliver our designs to customers worldwide. This is a standard industry practice and does not reflect a lack of quality or authenticity.
Our customer service team is available to assist you with a return in accordance with our established company policy.
Best regards,
The Averin London Team
I placed an order and they added on the same dress and size at a discounted price and made me pay for it. I tried to get in contact to get it taken off the order but no response now I am expected to return the item and pay the cost for a product I never ordered. Absolute disgrace and I can’t get in contact with anyone from the company
I ordered a dress that looks nothing like the one advertised, I received it Monday , I would like to send back as you have only 14 days to return, I have emailed and heard nothing !
I ordered the GLIDE - SNEAKERS and they were fantastic. Great quality and great shipping. Communication with the store was fantastic and they answered any questions I had. Excellent customer service and excellent product. Would recommend!
Product bears no resemblance to images or description. I am genuinely shocked at how different the item I received is compared to how it is presented on this website.
The dress supplied is nothing like the images shown. The fabric, colour, cut, construction, seams, trims, and overall quality are entirely different. This is not a variation in finish or batch, it is a completely different garment.
The product images present a structured, heavyweight, faux suede dress with depth, texture, and a premium finish. What arrived is a thin, lightweight synthetic item with a flat sheen, poor drape, basic stitching, low-quality hardware, and a noticeably different colour. The silhouette, sleeve volume, and finish shown in the images do not exist in the item supplied.
Based on what was delivered, the images used on the website do not appear to be photographs of the actual product being sold. They look digitally generated or heavily manipulated and are not representative of the real garment in material, construction, or quality.
When I contacted customer service, I was told I could either return the item at my own cost to China (this is not clearly stated at checkout), or accept a partial refund to keep an unwearable product.
This is not a change-of-mind return. The product is materially and structurally different from how it is advertised. No amount of policy wording changes that.
Anyone ordering based on the images and description should be aware that the item received may bear little to no resemblance to what is shown online.
Reply from Averin London
Dear Rebecca,
Thank you for your feedback. We are sorry to hear that you are disappointed with your purchase; however, we would like to clarify that all information regarding our products and procedures is clearly stated in our store policies.
To address your concerns:
Return Policy: Our return conditions, including the requirement for the buyer to cover shipping costs to our international fulfillment center, are explicitly detailed in our Refund Policy and Shipping Policy pages, which are available for review prior to checkout.
Product Representation: We make every effort to display our items accurately. We ensure that our product descriptions provide the necessary details regarding the materials and construction of each garment.
Customer Support: Our team has acted in accordance with our stated terms by offering the standard return process or an immediate partial refund to save you the time and cost of international shipping.
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