Avid Technology Reviews 200

Worst, worst, worst ever.
How is it possible this company doesn't offer support if you are not paying this high rates !!??
I've been checking the reviews, all of them point the same problem.
Pro tools is ok, is not the worst, but there are other options in the market. Don't you care people is having this really bad opinion?

The worst customer service you will ever encounter. Their processes are beyond hopeless, nothing works, their website is a disaster-zone and impossible to navigate, and their support plan is a gouge. Despite having a current support plan, I'm unable to access my latest upgrade or even run my software, because Avid in all its uselessness doesn't recognise that. Everything about this company makes interacting with them difficult and cumbersome. The single most frustrating organisation I've ever worked with. There's alternatives that actually value their customers - Ableton, Reason, Logic, Dorico, Finale. Do yourself a favour and spend your money with them instead!

Avid technology -non existent customer support for Sibelius. See my first review from two days ago.Basically after three non replies and endless automated messages requiring support number. I had to purchase a customer support package (a rip-off 23£ for one call) to access customer support. Five days later then have never called. 'An engineer will call you when they are available' - I was told. No time or date or day given for such a call. It never materialised. If it does I will notify and update myTrust Pilot review here.

Appalling customer support. Wasted days trying to get support. Chat online faility never available. I completed three on-line form requests which were ignored, there was NO support information provided by the terse voice of the automatic recording from the UK number. I then paid for a one-off telephone support call. Cost £23!! When the number was eventually answered I was told a technician would get back to me when they were available. No time or date when they would get back to me. Waited in for two days. No call. Heard nothing! Without doubt the worst customer service with which I have even had to deal. Avid simpy takes your money, asks for more, and then leaves you hanging!

Absolutely appalling experience in renewing my academic license. The company they use, identit-e, based in the USA, is run by jobs worth’s who do not understand international education systems, thus ask for documents that not everyone has. I’ve decided to continue the rest of my qualification in Final Cut, which is going to cause me a lot of stress

ProtoolsFirst.exe. This is pure crap. Avid have made something easy (download) become extremely difficult: First 2 sets of registration using the same mail and password - idiotic. Then it takes forever and there are no instructions and then there is a zip folder, again it takes forever to unzip and to put a finger in my eye: It wont run: Unable to run on your machine and/or a file is missing: CFnd.dll.

Don't waste your time!

Don't deal with this company. Their processes are a hassle to deal with, their webinterface is a mess, everything about them is so customer unfriendly. Their technology and gui is slow and cumbersome if not defective. They can't deliver plugins for download, but payments they take just fine. They will ignore your requests and service response time is measured in weeks. Just don't do it. It is not a serious business. My case ref number: 03579154.

I you ever consider to install Pro Tools software on your PC, then my advice would be: Don't !!!

I is the most cumbersome installation process I have ever seen, and it fills you PC with stuff that is hard to get rid of.

And... by the way... The software was unable to start at all !