Dreadful experience
Dreadful experience
As we thought they scoured the car for tiny marks and then submitted an outrageous bill for repairs
Be very cautious
April 14, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.1
Average
2 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ok, but clearly not the best one
1) The counter lady and guy at check out were really good , so that is not about them or their professionalism
2) They block 1300 eur which is the highest amount I ever seen in the whole world
3) They have a really long entire check out process which include a detailed inspection. I lost 30 min in there , what is the longest delay i ever seen in the whole world
4) They highly recommended in their everyday emails a car cleaning by myself (of course i always return a clean car) , also during the inspection i was told to remove a small bottle my friend left in the car, but i i had my hands busy ;)
The whole experience is the company is ok, but definitely is a 3 star and Clearly is not the best one even in this BTS airport location.
July 13, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.