AVRillo Conveyancing Reviews 

1,894
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making interactions pleasant and efficient. Many highlight the excellent service and communication, noting quick responses and clear information that kept them informed at every stage. The user experience, often supported by online portals and call surgeries, is frequently described as smooth and stress-free. However, some people mentioned issues with communication clarity, including dense emails and a perceived lack of hand-holding for complex processes. A few other people also felt that response times were occasionally slow or that there was a lack of continuity due to changing handlers.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising the team's efficiency,... See more

Service

Reviewers mention positive feedback about service, with many highlighting the professionalism, efficiency,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the supportive and communicative... See more

Response time

Customers generally report positive experiences with response times, praising quick email replies and... See more

User experience

Users describe positive interactions with the user experience, with many finding the process straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wouldn’t hesitate to recommend Sarah Baker of AV Rillo Conveyancing. She worked tirelessly over a period of two years and previously two broken chains (when the bottom of the chains fell out) to bri... See more

Company replied

Rated 5 out of 5 stars

With Avrillo from instructing them to nearly completion , they have been very supportive through the whole process , guideing me through what can be a very stressful time ... Very helpful team and... See more

Company replied

Rated 5 out of 5 stars

The buying process did go quite smoothly. Some of the legal jargon was quite confusing at times, but the call surgery was very useful and Sarah was able to explain and put my mind at rest. I would r... See more

Company replied

Rated 5 out of 5 stars

After getting my head around having solicitors that only work on line (I'm not very good at tec)Avrillo were very good,very quick at responding to questions, kept us informed on all the progress,and f... See more

Company replied


Company details

  1. Conveyancer

Written by the company

AVRillo are specialist conveyancers and property lawyers helping people move home across England and Wales. We are one of the UK’s highest-rated conveyancing firms with a 95% completion success rate, compared to 1 in 3 transactions failing elsewhere. Our award-winning conveyancing team focuses on faster communication, clearer updates, and a safer, more reliable moving experience for buyers and sellers. With thousands of verified reviews, we have become known nationally for reducing delays, preventing fall-throughs, and guiding home movers through the legal process with care, transparency and efficiency.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,894)

352 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent service in the main

Excellent service in the main. Efficient, polite , professional and clearly thorough and knowledgeable.
The only negative was with the web portal; certain fields did not seem to complete as I had typed them on my android phone. Each word seemed to dissappear as I typed the next word. Leaving only punctuation marks. Unclear for me whether my answers where registered or not within the portal.
Apart from that, great service provided.

March 9, 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your thoughtful and balanced feedback. We’re very pleased to hear that you found the service efficient, polite and professional, and that the team’s knowledge and thoroughness stood out.

We also appreciate you highlighting the issue you experienced with the portal on your Android phone. Feedback like this is extremely valuable and helps us identify areas where we can improve the usability of our systems.

Thank you again for taking the time to share your experience. We wish you all the very best moving forward.

Rated 3 out of 5 stars

Quick, but expensive and no advice given

If you need a quick service, and are prepared to pay a premium, then this is probably for you. The original quote is not what you end up paying, as extra costs get added along the way, and they say they can't give you a running total, until you get your actual completion statement, so it could be a shock. Some of the emails ( automated) are very hard sell and insist you deal with things immediately. They offer no advice, just present all the facts, so you need to understand and read all the documents, there were over 200 pieces of correspondence to read. The call facility is good, but the slots are not long enough. The team behind the scenes are hardworking, and get the job done. But the process ( including the AML checks ) are stressful with no workarounds when you don't fit the exact criteria of the online requirements. The helpdesk for their provider is not UK based and make it very hard work. Overall we completed in 3 months, which is good, but It was very stressful and at times upsetting, due to the AML process.

December 16, 2025
Unprompted review
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for such open feedback. I'm really pleased the team came across as hardworking, the call facility worked for you, and we completed in three months — that speed is why we complete 95% of moves when a third fall through elsewhere. On costs, your core fee is fixed and set out at the start; some third-party items simply arrive at different stages, but each is disclosed in writing as it happens and you can ask for an up-to-date total any time. I'm sorry if the emails felt like hard sell — the urgency is only ever to protect your move from delay. And you're right that we should always be explaining, not just presenting; no client should feel left to work it out alone. On AML, those checks are a legal requirement we can't waive, but I'm sorry the process felt rigid and stressful, and your comments on the call length and helpdesk are noted.

Rated 5 out of 5 stars

AVRillo kept informed all through the…

AVRillo kept informed all through the process.

March 8, 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your feedback. We’re pleased to hear that you felt well informed throughout the process.

We appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

100/10 excellent experience ⭐⭐⭐⭐⭐

Really could not fault our experience with AVRillo. Excellent communication throughout. Karen and the team have made buying our first home feel quick and easy. Would recommend AVRillo to everyone!
Thank you all so much

March 5, 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for such an amazing review. We’re absolutely delighted to hear that your experience with AVRillo was so positive and that Karen and the team helped make your first home purchase feel smooth and straightforward.

Clear communication and strong support throughout the process are exactly what we aim to provide, so your feedback truly means a great deal to us.

Thank you for your wonderful recommendation, and we wish you every happiness in your new home.

Rated 4 out of 5 stars

Very helpful

March 6, 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re pleased to hear that you found the team very helpful throughout your experience.

We appreciate you taking the time to share your review and wish you all the very best moving forward.

Rated 5 out of 5 stars

Really helpful and pleasant company

Initially I found the process a little daunting to start with all the emails etc. AvRillo were excellent and once everything was up and running it was fine. They were very quick to reply and someone was always available to help if needed.

March 4, 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind review. We’re pleased to hear that although the process initially felt a little daunting, the team were able to support you and make things clearer once everything was underway.

It’s great to know that responses were quick and that help was always available when you needed it. We truly appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

Amazing very professional

Amazing very professional

March 1, 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re delighted to hear that you found the service amazing and very professional.

We truly appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

If you’re looking for a luxurious…

If you’re looking for a luxurious experience, look no further than AVRillo. They went above and beyond, and their commitment to us especially Sarah Smyth is unmatched. Highly recommend!

March 1, 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your wonderful feedback. We’re delighted to hear that your experience with AVRillo exceeded expectations and that Sarah’s commitment made such a positive impression.

Your recommendation means a great deal to us, and we’ll be sure to share your kind words with Sarah and the team. Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Bearskin tactical

Hello today I have received my jacket and tshirt from bearskin tactical and I am very pleased with the products my only gripe is no communication since I ordered may I say that if you upped your game you would have many more customers as the lack of communication makes people think they have been conned a email to assure customers that there purchases are on route would go a long way to assure people
Thankyou Michael

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

For someone who is not very computer…

For someone who is not very computer savvy and doesn’t have to much experience with digital dealing I found this experience very interesting and enlightening.
Whenever I didn’t quite grasp the concept Kimberly would make it very clear and easy to follow instructions to overcome anything I could not understand.
Overall the service was fast secure, precise and very professional.
Much appreciated and keep up the good work.

March 2, 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for such a thoughtful review. We’re delighted to hear that, even without much experience with digital processes, you found the journey clear and manageable.

It’s especially great to know that Kimberley took the time to explain things in a way that made everything easy to follow whenever you had questions. Providing clear guidance and support is something we take great pride in.

We truly appreciate your kind words and encouragement. Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Proficient

Executing their legal works in a proficient manner and relating to clients in a very professional manner.

February 28, 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re pleased to hear that you found the legal work carried out proficiently and that the team maintained a professional approach throughout.

We appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

AVRillo are absolutely fantastic

AVRillo are absolutely fantastic. They are efficient and always keep clients up to date with new and outstanding information putting our minds at ease. Massive thank you to the team and especially to Karen who has been incredibly helpful and supportive. We would definitely recommend AVRillo.

February 24, 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that the team kept you well informed throughout and helped put your mind at ease during the process.

It’s especially lovely to know that Karen was so helpful and supportive — we’ll be sure to share your kind words with her and the team. Your recommendation truly means a great deal to us.

Wishing you all the very best moving forward.

Rated 5 out of 5 stars

thank you

thank you very fast and helpful

February 24, 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re delighted to hear that you found the service fast and helpful.

We appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 4 out of 5 stars

Quick and easy to use portal

Quick and easy to use portal. Straight forward and did what they said they would when they said they’re would. Only 4 stars as some of the legal jargon used could’ve been simplified. Sent a lovely housewarming package when we moved which was a nice touch.

February 20, 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your balanced and helpful feedback. We’re pleased to hear that you found the portal quick and easy to use, and that everything was handled as promised.

We appreciate your comment regarding the legal terminology — that’s valuable insight. It’s also lovely to know the housewarming package was a welcome touch.

Thank you again for sharing your experience, and we wish you all the very best in your new home.

Rated 5 out of 5 stars

Excellent...would use again

Considering how stressful selling a house can be, Ella and Carmen (my case workers) were AMAZING! Can't recommend enough. Please use, you won't be disappointed!

February 20, 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for such fantastic feedback. We’re delighted to hear that Ella and Carmen provided such amazing support and helped make what can be a stressful process feel far more manageable.

Your recommendation means a great deal to the team, and we’ll be sure to share your kind words with them. Wishing you all the very best moving forward.

Rated 5 out of 5 stars

They was fast and eficient and easy to…

They was fast and eficient and easy to work with

February 17, 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind review. We’re pleased to hear that you found the team fast, efficient and easy to work with throughout.

We appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

Purchase and sale

Absolutely outstanding firm 10/10 all round from start till finish excellent client service. Aimee and Jess I can’t praise you enough for your outstanding efforts and guidance from start till finish , I got to know you so well , you made my daughters feel so relaxed and your guidance could not be better , I have worked with so many solicitors in the past and they don’t come even close to your firm .. a big thank you to the whole team .. I would say your the best in the market..

February 16, 2026
Unprompted review
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for such an incredible and heartfelt review. We’re absolutely delighted to hear that you felt so well supported from start to finish and that Aimee and Jess made such a positive impact throughout the process.

It’s especially lovely to know that your daughters felt relaxed and reassured — creating that level of comfort and trust is something we truly value. Your comparison and generous praise mean a great deal to the whole team, and we’ll be sure to share your kind words with Aimee, Jess and everyone involved.

Thank you again for your trust and recommendation. We wish you and your family all the very best moving forward.

Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with Avrillo from start to finish. We would like to thank Ella Sampsons team.Especially Emily Clarke
who was professional, supportive and always kept us well informed throughout the process.She made everything feel smooth and stress free and we always felt we were in good hands.

We were especially surprised and grateful to receive the lovely hamper they sent to us in the post. It was such a thoughtful and kind gesture and it really shows how much they care about their clients even after everything is complete.

We would highly recommend Avrillo for fast, prompt excellent service.

Paul and Jacqueline Pestana

February 16, 2026
Unprompted review
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you, Paul and Jacqueline, for such a wonderful and thoughtful review. We’re delighted to hear that you had an excellent experience from start to finish and that Emily and Ella's team provided such professional and supportive guidance throughout.

It’s lovely to know that you felt well informed and in safe hands at every stage — that’s exactly what we aim to deliver. We’re also so pleased that the hamper was a welcome surprise and showed how much we value our clients even after completion.

Your recommendation truly means a great deal to us. Wishing you every happiness in your new home and all the very best for the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look