Awayholidays Reviews 

Spoke with Alex who was recommended to me by my brother to say he was helpful would be an understatement he went out of his way to supply the exact holiday at a great price have all ready enquired about another trip highly recommend Alex at away holidays

first time I’ve booked with away holidays, and Alex was amazing sorted everything over the phone for my holiday for next year to Zanzibar every detail covered
Definitely reccomend Alex and this company

Southall / Away Holidays
I just wanted to take a moment to tell you how truly blessed you are to have someone like Mr Umang working for you.

Umang is a very special person in my eyes and in the eyes of my family. He has been helping us book our holidays with your company for over a decade, and throughout all these years, he has always gone above and beyond to make sure everything is perfect.

He takes the time to understand exactly what we want and always manages to surprise us with how beautifully he tailors each holiday to suit our needs. His attention to detail, patience, respect, attitude and willingness to help are just a few of the qualities that make him so exceptional at what he does.

Umang genuinely goes that extra mile every single time. His dedication and care are second to none, and we feel incredibly lucky to have someone like him looking after our holidays.

Well done, Umang! You are truly amazing at what you do.

Wow, Umang — yet again, you’ve pulled one out of the bag! 🙏

Thank you for everything you do for us and our family. You really are a very special person. ❤️

Another year and another Happy couple getting the best service to book our holiday for next year. We have been lucky to have service from Alex from Away Holidays now for 5 years. With up to date knowledge making sure we aware of all options availble to us at a price we are happy with. Thanks Alex

Neil is our go-to person for booking our holidays. Always speedy, efficient (and patient!) when we're drawing up plans. Away were also very good when refund was needed when you couldn't travel to the Middle East earlier in the year. Also, prices are always super competitive for the Middle East. Would recommend

I have always had an excellent service from Alex at Away Holidays. I have now booked several package holidays with him. He listens to what I am after and tailors the holidays to my needs. I have always gone back to Alex at Away-holidays for the fantastic customer service and support received.

Booked a holiday to Dubai for September 2026
Paid a £300 pound deposit in December 2025
Because of the ongoing war in Iran we felt it wasn’t safe to go I asked away holidays if we could get our deposit back because the circumstances are different but they said the rules are the rules and if you cancel the deposit is gone
We both feel this is so wrong and unfair Iran is 90 miles from Dubai and safety is paramount the war is not stopping any time soon by the look of it very very dissapointed with away holidays that’s for sure especially jackbooted with them for so many years

Paid nearly 5k for a holiday and they didn’t send a booking confirmation or payment confirmation or confirmation of flights. When I complained they refused to log it and refused to refund me as well! They claimed

Hi it is my first time using away holidays service, Alex specially who I dealt with was extremely very helpful throughout my booking ! Thankyou very for everything

Sri Lanka here we come
I have just booked another holiday with Alex from Away holidays. As with previous holidays he delivered outstanding service from start to finish. He took the time to understand exactly what we wanted and offered useful recommendations and advice. He also gave us a very good price. As always he was polite and helpful and nothing was too much trouble. I would highly recommend Alex and Away holidays

Phoned and spoke to Alex, he was very polite and helpful, listened to what I wanted and then gave his recommendations, Gave me details of when I could reach him and when he was engaged he phoned me back within a few minutes.
Overall very pleased with the results and feel confident in what I have booked.

Very disappointing experience with Away Holidays.

They were quick to respond to emails when I was booking and paying the deposit, but when I later contacted them about cancelling and asked about a refund, the communication changed completely. I had to chase for a response, and it felt like radio silence once I was no longer making a booking.

I paid a £300 deposit for a Dubai holiday booked months in advance. Due to the current travel advice and uncertainty in the region, I no longer felt comfortable travelling and asked for the deposit to be refunded. They refused.

I understand companies have terms and conditions, but the lack of communication and unwillingness to properly engage with my concerns has left a very poor impression. Based on my experience, I would not book with them again.

Very Impressed Again.

This is the second time I’ve used Away Holidays and once again I’m impressed. I like the personal touch, where you can deal with the same person throughout (this time, thanks Ian). The efficiency is excellent, also for Dubai I find Away Holidays very competitive vs the really big players like TUI. They are ATOL protected and you have all the usual protections.

Tends to be the first company I check when looking at a long haul destination

Thanks

Another great service from Ian and I can’t recommend him enough. Ian has now booked our fifth holiday and he never disappoints. Thank you Ian for always going above and beyond and appreciate all your help.

Best regards,
Nazia & Cüneyt Cemal

Alex was very knowledgeable.

My booking experience with Alex was truly unbelievable. When you are booking the holiday of a lifetime then he is the type of person you want and need to handle it. From the beginning he makes you feel like you are the most important and valued person and does absolutely everything in his power to give the the best service and get you the best result he possibly can. Thankyou Alex, this is how bookings should always be and you have set the highest standard in what customer service should feel like.

We had an excellent experience booking our family holiday with Ian. From the very beginning, he was calm, patient, professional, and a true gentleman. Unlike some of the other staff members who were very pushy and only focused on making a sale, Ian gave us the time and space to think things through without any pressure.

We especially appreciated how understanding and respectful he was throughout the whole process. After having a very disappointing and unprofessional experience with a lady called Tamanna, it was a huge relief to deal with someone as courteous and genuine as Ian.

Customer service like his truly stands out, and we are very grateful for all his help. Highly recommend him to anyone who is wanting to book a holiday.

Having used southall travel previously, Ian ensured to find me the best price and terms for a summer getaway in Greece. A complimentary room upgrade, transfers included and flights to suit, he couldn’t have been more professional if he tried!

Thank you, Ian, for always taking the time to truly support your clients and for consistently finding the best deals available. Your dedication, professionalism and attention to detail are genuinely appreciated. I highly recommend Ian to anyone looking for outstanding service.

100% recommend awayholiday .They help me to choose a good deal for my Maldives holiday . Their holiday advicer IAN is very helpful and give me good information . Really good travel agent.