My holiday request was picked up by Brooklyn who made the whole experience effortless. He was able to improve on the initial online quote and tailor the package more to our needs. Everything was docum... See more
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Just made our 6th booking with Away Holidays. Always found them very helpful, this time we dealt with Alex who we found to be extremely efficient in helping us find exactly what we wanted. We had a go... See more
Company replied
Brooklyn arranged our holiday to the Maldives & he gave us 5* service. We were able to pay in instalments each day & he answered all our questions promptly. Everything ran smoothly with our 13 nights... See more
Company replied
Second holiday booked with Away Holidays. Alex is amazing. Very patient and understanding and looks after you from start to finish. Low deposit and doesn't push you to pay the remaining amount straigh... See more
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Company details
Written by the company
Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.
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4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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So far so good
This is going to be very long but I would suggest reading it all.
I booked with Away holidays in 2022 and vowed that I would never book with them again. My review for 2022 is on Trust pilot.
I have booked again with Away holidays as the price was good and I decided to take a chance. This review is based purely on the booking process as my holiday is in November 2026 . So I will update or write another review after my holiday.
I booked via Praveen and we have booked 10 nights in Thailand with Qatar business flights. I wanted particular flights and I wanted to know if the lounge access was included . Praveen checked both of my queries and answered them satisfactorily.
The booking process over the phone was straight forward and satisfactory. After a couple of days I emailed Praveen requesting flight confirmation number (if you read my 2022 review you will see why I requested this)
Praveen emailed the confirmation number and I checked it via the Qatar App and the flights do appear to be booked which reassuring .
I then contacted the hotel to check my room was booked and they said they had no record of my booking. I emailed Praveen and asked him why and after 3 or 4 emails I had an email from Praveen with hotel confirmation number ,which I have since checked with the hotel and all appears correct.
Overall so far I am satisfied with my booking experience and the way Praveen has dealt with my questions and queries. I have paid £600 deposit on a £6,500 holiday and as long as I get the flights that include lounge access and the hotel and room category I have booked and have the confirmation from Away holidays to say I have booked I will be happy with my decision to use Away holidays again.
I will write an in depth updated review after my holiday in November
January 1, 2026
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Firstly, we want to extend my gratitude for taking out the time to write such an in-depth review about your booking experience with us. We appreciate your feedback as it plays an essential role in helping us improve and better serve our customers.
Regards,
Away Holidays
Fantastic service
Fantastic service, great communication from Brooklyn
January 10, 2026
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you so much for taking the time out to share your positive feedback about your recent experience with us. We are overjoyed to hear that you enjoyed the service and found the communication great.
Regards,
Away Holidays
A very good company to trust for travel needs
Ian has been an excellent person to deal with all my requirements to travel to Mauritius. All the possible choices given and offer me satisfaction. He knew exactly what a family person want. From booking to ticket issues was gr8t.I will always recommend this company. Without hesitation you can trust 100% to Away holidays.Best of luck!!
January 10, 2026
Unprompted review
Reply from Awayholidays
Dear Hessan,
Thank you for sharing such kind words about your experience planning your trip to Mauritius with our travel advisor Ian. We are thrilled to have exceeded your expectations and provided you with the excellent service you deserved.
Regards,
Away Holidays
fast efficient and friendly service as…
fast efficient and friendly service as always - thank Rob.
January 8, 2026
Unprompted review
Reply from Awayholidays
Dear Naeem,
Thank you for taking the time to provide us with your positive feedback. It’s pleasing to hear that you found our service to be fast, efficient, and friendly once again.
Regards,
Away Holidays
We found Away Holidays by accident on…
We found Away Holidays by accident on the internet but it was Brooklyn who was so quick to ring back who was so impressive. He found a wonderful 2-centre option for us which accommodated our budget. He really was amazingly quick, tenacious and inventive!
January 7, 2026
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you kindly for taking the time to provide us with feedback concerning your outstanding experience with our representative Brooklyn and Away Holidays.
We are absolutely delighted to hear that we managed to find you a fantastic travel arrangement that caught your attention and suited your budget needs.
Regards,
Away Holidays
Another year and another holiday booked…
Another year and another holiday booked through the one and only Rob. Excellent throughout and above all very patient and knowledgeable in ensuring all my "changing" needs are addressed and met. Thanks as always Rob. Till the next
January 5, 2026
Unprompted review
Reply from Awayholidays
Dear Shukla,
Thank you for your feedback . Clients like you make my job enjoyable and worthwhile!
We always appreciate your faith in my capabilities to arrange your holidays. Your words are a great incentive for me to keep striving for offering an even better service level next time.
Regards,
Away Holidays
Holiday to Dubai
This is the 2nd holiday we have booked with Away. Brooklyn was our agent on this occasion for a trip to Dubai. He was excellent, came up with exactly the package we required, and at a better price than I had found elsewhere. Brooklyn's communication was faultless and travel documents received promptly
January 6, 2026
Unprompted review
Reply from Awayholidays
Dear Angela,
Thank you so much for taking the time to write to us and for choosing Away once again for your holiday travel needs. We're overjoyed that you had another great experience with us, especially with Brooklyn as your agent.
Regards,
Away Holidays
This is my 5th time booking now with…
This is my 5th time booking now with Brooklyn at away holidays. The service is brilliant and really straight forward. they are by far the cheapest when booking Dubai after comparing other prices. I wouldn’t go anywhere else now.
January 5, 2026
Unprompted review
Reply from Awayholidays
Dear James,
Thank you for your wonderful feedback about your most recent booking experience with us through Brooklyn. We're thrilled to hear you've had yet another positive experience, finding our service brilliant and straight forward.
Regards,
Away Holidays
We booked our holiday with Go Away…
We booked our holiday with Go Away Holidays, dealing mainly with Umang. Four weeks before our trip, we were informed there was an issue with one of our connecting flights. We were promised this would be resolved within 48 hours, but instead we spent two weeks being given conflicting information and empty promises.
We were told at different times that:
• We would fly the same day but earlier via a different route (which we agreed to),
• Then that this option was no longer possible,
• Then that we would travel a day earlier with an overnight stay elsewhere,
• Only for this plan to be changed again.
By this point, I asked to speak to a manager as I was extremely upset and stressed. We travel at Christmas because it is our daughter’s birthday and her anniversary in December , and Christmas at home is very difficult for us as a family ! I explained this clearly. Umang asked if we wanted a refund, which I declined at that time. The following day, after yet more empty promises, I asked for a refund only to be told refunds were not offered.
The journey itself was exhausting. After flying Manchester – Dubai – Bangkok, we were left waiting 7 hours in Bangkok airport with our 10-year-old child. We were meant to meet family on day 7 of our holiday, but due to Umang booking our second hotel for 7 nights instead of 6, we missed a day with them. I emailed Umang about this and was rudely ignored. We had no choice but to stay the extra night and meet our family a day later.
When we arrived at our final hotel, we were given a room with one double bed, expected to share with our 10-year-old child. When we contacted Go Away Holidays, Umang was once again rude and completely unhelpful. We were forced to pay an additional £450 just to be moved to an appropriate room.
Overall, this was a stressful, upsetting, and poorly managed experience. Umang was consistently rude, dismissive, and unreliable, and the lack of communication and accountability ruined a holiday that was meant to be very special for our family.
I would strongly advise staying well away from Go Away Holidays, and especially from Umang.
January 6, 2026
Unprompted review
Reply from Awayholidays
Dear Valued Customerm
We are sorry to hear about your unfortunate experience with our service. It is crucial for our customers to have a smooth and stress-free travel experience, and it appears that we failed to deliver this in your case.
Firstly, we would like to apologize for the poor communication and the mismanagement that occurred regarding your connecting flights. It is unacceptable that you had to endure weeks of confusion and uncertainty, rather than being given the swift resolution that was promised
Secondly, we deeply regret the impact of these issues on your daughter's birthday and anniversary celebrations. We understand the significance of such events and can imagine the disappointment you must have felt due to our mistakes.
Lastly, it's regrettable to hear about your unpleasant interactions with Umang. It is essential for our staff to maintain professionalism and empathy when dealing with clients, and clearly, his performance was not up to our standards. We assure you that the appropriate steps will be taken to address his behavior.
Regards,
Away Holidays
Year after year we book our holiday to…
Year after year we book our holiday to Dubai to visit family with Away Holidays. It such a easy process. Neil is fantastic he gets the best possible price which takes away the stress. Neil is fantastic. So easy to contact and a quick response. Thank you so much Neil
January 4, 2026
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you for taking the time to share your thoughts regarding your holiday booking experience with Away Holidays. We are delighted to learn that Neil has consistently ensured a smooth and stress-free process for you.
Regards,
Away Holidays
Excellent customer service
The customer service is excellent. Neil has gone above and beyond to answer all of our questions & ensure we have all necessary info! The response time is super efficient and always extremely friendly.
July 10, 2025
Unprompted review
Reply from Awayholidays
Dear Olivia,
Thank you so much for taking the time to share your feedback. We are thrilled to hear about your positive experience with our customer service team, particularly Neil. Your appreciation encourages us to continue delivering exceptional service to all our customers.
Regards,
Away Holidays
We were recommended to use Away Holidays
We were recommended to use Away holidays when chatting with some people in a jacuzzi in Dubai. We have now used them for booking 2 winter holidays and can honestly say the service is excellent, great flexibility to meet our needs for multiple stops and a good price that beat our other usual agents. Rob is our contact and he does look after his customers very well.
January 4, 2026
Unprompted review
Reply from Awayholidays
Dear Nigel,
Thank you so much for taking the time to share your positive experience with Away Holidays. We're honored to have been recommended to you and it's incredibly rewarding to hear that we have met and hopefully exceeded your expectations with our services.
Regards,
Away Holidays
just used Away Holidays for the first…
just used Away Holidays for the first time, Rob was excellent and very knowledgeable, would highly recommend them.
January 3, 2026
Unprompted review
Reply from Awayholidays
Dear Kevin,
Thank you so much for taking the time to share your positive experience with Away Holidays. We are thrilled to hear that your first interaction with us met your expectations and that you found Rob's assistance excellent and knowledgeable.
Regards,
Away Holidays
Brooklyn was the most helpful travel…
Brooklyn was the most helpful travel agent that we have spoken to whilst trying to book our holiday to Mauritius.
No one else seem to want to do their job properly.
He was very helpful, informative and successful as we booked a holiday with him .
Hoping that this is the holiday off our dreams and if it is, we shall surely use Brooklyn again as our travel agent.
January 3, 2026
Unprompted review
Reply from Awayholidays
Dear Thorpe,
We truly appreciate your kind words and are delighted to hear of your exceptional experience with Brooklyn as your travel agent. He is indeed a valuable asset to our team and is well known for providing high-quality service to our distinguished clients.
Regards,
Away Holidays
Once again its first class service
Once again its first class service ! Brookyln is excellent, cannot fault him . Takes care of everything and more , all the fine details without having to ask him . Used Brooklyn many times and will continue to do so in the future!!! Tim Ward
January 2, 2026
Unprompted review
Reply from Awayholidays
Dear Tim,
We are thrilled to hear how pleased you are with Brooklyn's service. Brooklyn truly represents values at our company in providing first-class service to all our customers.
Regards,
Away Holidays
Brooklyn was really helpful
Brooklyn was really helpful finding me the best flight times, so that we could get the most out of our holiday
January 2, 2026
Unprompted review
Reply from Awayholidays
Dear Mona,
Thank you for taking the time out of your schedule to send us your valuable feedback. We are glad to hear that Brooklyn was helpful in finding the best flight times for your holiday.
Regards,
Away Holidays
Ian was very helpful & knowledgeable
Ian was very helpful & knowledgeable
January 2, 2026
Unprompted review
Reply from Awayholidays
Dear Alun,
Thank you so much for taking the time to write and share your feedback about Ian. It is our pleasure to assist you, and we are thrilled to hear that Ian was able to provide you with the knowledgeable and helpful service that you deserve.
Regards,
Away Holidays
Reply from Awayholidays
Dear Sophie,
Thank you for expressing your satisfaction with my services and for highly recommending me
Regards,
Away Holidays
Very helpful team
Rob and Praveen were a great help in getting my booking sorted! They were very personable and friendly.
December 31, 2025
Unprompted review
Reply from Awayholidays
Dear Asad,
it's heartwarming to learn about your positive experience with our team members, Rob and Praveen, as your satisfaction is of the utmost importance to us. I'm glad they were reliable and were able to sort your booking, while also maintaining a personable and friendly relationship with you.
Regards,
Away Holidays
Just booked another holiday with Away…
Just booked another holiday with Away Holidays,we dealt with Rob who was very helpfull and efficent
Would highly recommend
December 28, 2025
Unprompted review
Reply from Awayholidays
Dear Stephen,
Thank you very much for your recent booking and for taking the time to send this feedback. It's always a joy to hear when our team has been helpful, and we're thrilled that Rob was able to offer such efficient service for you.
Regards,
Away Holidays
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