My holiday request was picked up by Brooklyn who made the whole experience effortless. He was able to improve on the initial online quote and tailor the package more to our needs. Everything was docum... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just made our 6th booking with Away Holidays. Always found them very helpful, this time we dealt with Alex who we found to be extremely efficient in helping us find exactly what we wanted. We had a go... See more
Company replied
Brooklyn arranged our holiday to the Maldives & he gave us 5* service. We were able to pay in instalments each day & he answered all our questions promptly. Everything ran smoothly with our 13 nights... See more
Company replied
Second holiday booked with Away Holidays. Alex is amazing. Very patient and understanding and looks after you from start to finish. Low deposit and doesn't push you to pay the remaining amount straigh... See more
Company replied
Company details
Written by the company
Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.
Contact info
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient and timely
I wanted a late availability trip and Brooklyn was very efficient at finding something to suit my exacting requirements
December 5, 2025
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you so much for your time, energy, and for letting us help you plan your trip. We are thrilled to hear you were satisfied with the service.
Regards,
Away Holidays
Wonderful customer service!!
We had a great experience booking our trip with Ethan. He couldn’t do enough. When our flight got cancelled, we contacted Away Holidays and spoke with Brooklyn. He was amazing. He went out of his way to make sure we felt happy with the change and sorting everything so quickly! Thank you both :)
December 4, 2025
Unprompted review
Reply from Awayholidays
Dear Laura,
Thank you so much for taking the time to write to us about your positive experience with Away Holidays. We are thrilled to hear that you had a great trip and that our team was able to assist and support you effectively, especially in times of unexpected cancellations.
Regards,
Away Holidays
Great experience!!
We had a really great experience. Rob was really informative and helpful! He took his time with us and he was very genuine.
Thank you again Rob!
November 22, 2025
Unprompted review
Reply from Awayholidays
Dear Sadia,
Thank you so much for taking the time to give us feedback on your experience.We are thrilled to hear that Rob provided you with excellent service. His commitment to our customers truly embodies the spirit of our company.
Regards,
Away Holidays
Thanks to Rob for helping me book Dubai!
Rob was very helpful over email and over the phone, quick response time and answered all my questions, and was very thorough to make sure all parts of the process were completed correctly and efficiently. Would recommend Rob😊
December 2, 2025
Unprompted review
Reply from Awayholidays
Dear Rebecca,
Thank you so much for taking the time out of your busy day to share your positive experience with our staff member, Rob.
We are delighted to hear that he was able to assist you effectively by promptly answering your queries and ensuring that all parts of the process were completed with efficiency and correctness.
Regards,
Away Holidays
Praveen was very helpful when I rang…
Praveen was very helpful when I rang Away Holidays to book a break to Abu Dhabi.
He was very patient and polite during the whole call.
Praveen was able to package the holiday I wanted and at a competitive price.
December 1, 2025
Unprompted review
Reply from Awayholidays
Dear Daljeet,
Thank you for taking the time to share your positive experience with our team member, Praveen. We are delighted to hear that he was able to assist you efficiently in planning your holiday to Abu Dhabi.
Regards,
Away Holidays
Rob was very helpful
Rob was very helpful, pleasant and accommodating
December 2, 2025
Unprompted review
Reply from Awayholidays
Dear Sally,
Thank you so much for taking the time to write to us with your feedback. We're so glad to hear that Rob has provided you with excellent service
Regards,
Away HOlidays
Rob was a breath of fresh air in a…
Rob was a breath of fresh air in a hugely automated industry, to be able to speak to someone patient, friendly and personable and with a competitive rate was brilliant.
December 1, 2025
Unprompted review
Reply from Awayholidays
Dear yves,
Thank you so much for your kind words and positive feedback. We're delighted to hear that your experience with us, and Rob in particular, was a pleasant one
Regards,
Away Holidays
Very good service and price
Very good service and price from Rob at Away holidays. Would highly recommend.
December 1, 2025
Unprompted review
Reply from Awayholidays
Dear Carl,
We would like to express my heartfelt thanks to you for taking the time to write in about your positive experience with our service and our representative, Rob.
Regards,
Away Holidays
We been contacting Alex
We been contacting Alex, second year in a row, regarding our holiday to Mauritius. We are very grateful for all your help Everything was very professional & easy to book.
November 30, 2025
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
We are delighted to hear that your holiday to Mauritius was as pleasurable as you'd hoped and that our assistance lived up to your expectations. It's always a pleasure assisting you in creating memorable experiences and we are incredibly grateful for your ongoing trust in our service.
Regards,
Away Holidays
Best sales consultant Alex AwayHolidays
This is the second time we have booked a holiday through this company, our agent Alex, I must mention Alex is the best , he always looked after us and ours wishes. We have booked holidays for 8 people and Alex made 0 mistakes everything was just spot on. I was very pleased when I contacted him this year and he had saved all our details I was really impressed by him. And holidays as promised were amazing. Really recommending Away Holidays company they gave me the best deals from all market.
November 27, 2025
Unprompted review
Reply from Awayholidays
Dear Justina,
Thank you for the wonderful feedback that you've generously shared about our company and agent, Alex, in particular.
Regards,
Away Holidays
Best in class.
I’ve used Awayholidays (specifically Alex) on multiple occasions now.
The knowledge, advice and value for money are simply unmatched.
100% recommend.
November 25, 2025
Unprompted review
Reply from Awayholidays
Dear Martin,
Thank you for sharing such wonderful feedback . we are absolutely thrilled to hear that your experiences with Awayholidays and Alex in particular have been nothing short of amazing!
Regards,
Away Holidays
Second time booking with Away Holidays-…
Second time booking with Away Holidays- this time Rob helped us with the booking- very patient and helpful. Would recommend any time
November 23, 2025
Unprompted review
Reply from Awayholidays
Dear Pritty,
Thank you so much for your kind words and for taking the time to share your positive experience with Away Holidays. We really appreciate you being a loyal customer and helping to spread the word about us.
Regards,
Away Holidays
Brooklyn was a joy to work with very…
Brooklyn was a joy to work with very knowledgeable and easy to work with.
November 18, 2025
Unprompted review
Reply from Awayholidays
Dear Graham,
Thank you for taking the time to share your experiences working with Brooklyn. We are delighted to hear that you found their services knowledgeable and easy to work with.
Regards,
Away Holidays
Great customer service
Great customer service. Excellent value.
Easy to contact and very helpful. Praveen was amazing.
November 21, 2025
Unprompted review
Reply from Awayholidays
Dear Karen,
Thank you for your valuable feedback. We are incredibly grateful to know that you had a positive experience with our customer service team. Knowing that our customers are happy is always greatly appreciated.
Regards,
Away Holidays
Excellent patient exchange of emails…
Excellent patient exchange of emails and discussions whilst we considered various options. Thank you Brooklyn.
November 20, 2025
Unprompted review
Reply from Awayholidays
Dear Andy,
Thank you for your kind words. It was a pleasure assisting you as we navigated through the various options available.
Regards,
Away Holidays
Kho Samui - February / Winter break
Excellent service from Brooklyn @ Away Holidays today !
Very patient over 3 days , always obliging when I asked for a different hotel / resort quote !
Found the one we really preferred and gave us a competitive price !
Courteous, kept his promises and customer focused
Very pleased with Away Holidays/ Brooklyn
Thank you very much for all your help / we will always give you opportunities to quote on our next holiday
Clive Allerston
November 19, 2025
Unprompted review
Reply from Awayholidays
Dear Clive,
We are glad to read the wonderful comments about Brooklyn and how he assisted you efficiently with your holiday booking. We take immense pride in our team and always strive to provide the best service.
Regards,
Away Holidays
Away Hollidays are very experienced in…
Away Hollidays are very experienced in package Hollidays and have a top quality website / if I need to speak to them i ask for praveen who allways gets me the hotel and flights I request at a great price Mr w pollitt
November 18, 2025
Unprompted review
Reply from Awayholidays
Dear wayne,
Thank you for taking the time to share your appreciation for our dedicated team member, Praveen, and the travel services we offer at Away Holidays. We are thrilled to hear that our website and packages meet your expectations and cater to your travel needs.
Regards,
Away Holidays
Shouted at over by agent
Recently tried to change flights - asked for a breakdown in costs as in less than 24h the price has gone up over £200.
Agent stated they were unable to provide the breakdown. Asked politely surely they can - agent ended up shouting over the phone. Never booking again with away holidays.
November 14, 2025
Unprompted review
Reply from Awayholidays
Dear Darsh,
We wanted to apologize for the unpleasant experience you had with our travel agent recently.
Regarding your inquiry about the sudden increase in price, unusual spikes can occur depending on several variables such as airlines changing fares, availability of seats and the time of booking however if you can share the booking reference number with us then can look into the booking and provide you the breakdown
Regards,
Away Holidays
I was served by Praveen at aways…
I was served by Praveen at aways holidays
From start to finish he was absolutely fantastic. Gave me a great deal and understood my query.
Thank you Praveen for arranging such an amazing holiday for my parents.
November 7, 2025
Unprompted review
Reply from Awayholidays
Dear Paulo,
Thank you so much for taking the time to provide us with your feedback about our representation, Praveen. We are delighted to hear that Praveen provided you with excellent service from the beginning to the end.
Regards,
Away Holidays
Great service from parveen very
Great service from parveen very
helpful in arranging our booking. Quick and efficient
Thanks Parveen
November 10, 2025
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
We are very pleased to hear that you had such a positive experience with our booking service. Parveen is indeed an asset to our team and we're delighted that her diligent efforts made your process seamless and efficient.
Regards,
Away Holidays
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.